On April 29, Ms. Zheng, a Tesla owner, told the media that a Tesla Model 3 she bought issued a shocking audio for no reason, "I died so wrongfully", and this scene of "supernatural" incident still occurred in the middle of the night, which frightened Ms. Zheng and her daughter.
According to Red Star News, Ms. Zheng's Tesla Model 3 was purchased in January last year, there was no major problem before, on April 27 this year, the car suddenly had some problems: the car stereo repeatedly appeared several times the volume suddenly opened to the maximum sound, after being smaller and then suddenly became larger, this problem appeared about 3 times in 10 minutes, in addition, the vehicle's central control screen sometimes the air conditioning panel automatically opened and then suddenly and quickly automatically closed, sometimes automatically opened an APP, and automatic operation... ... To this end, Ms. Zheng consulted a Tesla rider, and the reply was that she had not encountered a similar situation, so Ms. Zheng did not think much about it at that time.
At 9 p.m. that night, Ms. Zheng picked up her daughter and went home, and after 5 minutes of driving, the vehicle suddenly automatically started the "Himalaya" App and played a historical story, at which time the central control screen flashed and jumped, and the "Himalaya" App automatically played other stories again. "The air conditioning panel on the screen, the Himalayas, and the map are all 'always jumping, always jumping', and I think there is something wrong with the system." Ms. Zheng described. Then Ms. Zheng contacted Tesla customer service, and the customer service said: Restart the vehicle.
Half an hour later, Ms. Zheng drove the car to her basement and parked it, and then the "supernatural" incident mentioned at the beginning of the article occurred. Ms. Zheng said that after she parked the vehicle in the parking space of the underground parking garage, she long pressed the rollers on both sides of the steering wheel to restart the vehicle, and the voice in the car suddenly issued: "I died so wrongfully!" This scene frightened Ms. Zheng and her daughter a lot, ms. Zheng said: "I don't believe in ghosts and gods, but I can't help but have a lingering feeling, describing this as a supernatural event."
On April 28, in response to the above incident, Ms. Zheng contacted Tesla customer service again, and the customer service said that it may be the fault of the central control screen of her vehicle, because the background detected that the screen had a large number of clicks in a short period of time, at the same time, the customer service also provided Ms. Zheng with a key message: On the evening of April 27, the on-board Himalaya App played a "Bad Heart" audio, and the playback time corresponded to the "haunted" time. Subsequently, Ms. Zheng turned on the audio and confirmed that it was played in the car that night.
On the afternoon of April 28, Ms. Zheng drove the car to a Tesla 4S store outside the South Third Ring Road in Chengdu, and after testing by the 4S store staff, it was determined that Ms. Zheng's vehicle screen was faulty, and because the vehicle was still under warranty, the 4S store replaced the central control touch screen for Ms. Zheng for free and apologized to Ms. Zheng.
In addition, the relevant staff of the Tesla Himalaya APP used by Ms. Zheng also said that the Himalaya client on Tesla's car was developed by Tesla, and Himalaya would not push it on Tesla's car, "We and Tesla have always been friendly and cooperative, and we have also fed the situation back to Terrass and optimized it together." ”
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