At night, in the underground parking lot, Ms. Zheng's hands long pressed on the two buttons on the steering wheel of her Tesla Model3, the screen went out, and the system entered the restart program. Suddenly, a green microphone appeared on the screen of the black central control screen, Ms. Zheng held out her hand and clicked, and a desolate female voice came out around the stereo: "I died so wrong." ”......
Ms. Zheng and her Tesla
"Weird" -
Restart Tesla at night, suddenly a desolate female voice
The mother and daughter abandoned the car in fright and fled
On April 28, the reporter met Ms. Zheng outside a community in Chengdu's Tianfu New District. Ms. Zheng said that the Tesla Model 3 was purchased in January 2021 and had no major problems before. On the morning of April 27, when she was driving to work, she noticed that there were some problems with the car, "the volume suddenly turned on to the loudest, turned down and then suddenly became larger, about 3 times in 10 minutes." ”
Then strange questions arose. On the vehicle central control screen, sometimes the air conditioning panel automatically turns on, and then quickly and automatically closes, looping back and forth; sometimes it automatically opens an APP and operates automatically; sometimes the navigation map automatically opens, and it automatically zooms in or out uninterruptedly...
Ms. Zheng asked another Tesla owner about this, and when she heard that her vehicle had not had a similar situation, she did not care about it for the time being.
At 9 p.m. that night, Ms. Zheng picked up her daughter who had finished her English class outside and went home. Ms. Zheng said that after driving on the road for about 5 minutes, Tesla automatically launched the "Himalaya" APP and played a historical story. At this time, the air conditioning panel began to automatically turn on and off repeatedly, and the Himalaya APP also automatically switched other stories to play. "The air conditioning panel on the screen, the Himalayas, and the map are all 'always jumping, always jumping', and I think there is something wrong with the system."
So, Ms. Zheng called Tesla customer service. She said: "Customer service told me to restart it, I was afraid that my daughter was not safe in the car, so I said to stop the car and then restart." ”
Ms. Zheng's Tesla central control screen appeared abnormal
At about 9:30 p.m., Ms. Zheng took her daughter back to the residential area and parked the car in the parking space of the underground parking garage. The restart button of the Tesla Model3 is located on both sides of the steering wheel, and the two buttons can be started by pressing and holding two buttons with both hands at the same time.
Then, there was the desolate female voice, "I died so unjustly." "Like a horror movie, my daughter told me, 'Mom, I'm so scared.'" Ms. Zheng said that although she was also frightened at that time, she still suppressed her fear in her heart and pretended to be calm, just to bring a sense of security to her daughter, "I am afraid that this matter will bring psychological shadows to her daughter." ”
Ms. Zheng quickly turned off the vehicle and left with her daughter.
"Solving the case" -
Customer service said that the car screen may be malfunctioning
Owners found the horror audio coming from audiobooks
Ms. Zheng said that she did not believe in ghosts and gods, but it was inevitable that her heart would palpitate. "I saw news on the Internet that more than 20 Teslas abroad have been hacked, and my Tesla may be the first in China to be hacked." Ms. Zheng said that when she bought Tesla, she was interested in intelligence and energy saving, but at the moment, she even thought of returning goods, because she was worried that "if that situation occurs when driving at high speed, it is likely to lead to safety accidents."
At noon on April 28, Ms. Zheng continued to communicate with Tesla customer service. Customer service asked her if she had used the screen film, whether she had wiped the screen with detergent, and Ms. Zheng said that she did not. Customer service said that it may be that its car screen is malfunctioning, because the background detects that the screen has a large number of clicks in a short period of time. Customer service also provided a very key piece of information: on the evening of April 27, its car Himalaya APP played an audio called "Evil Heart", and the playback time also corresponded to the time of "haunting".
The reporter opened Ms. Zheng's car Himalayan APP again for a search, and found this audiobook called "Evil Heart", which was labeled "Urban Infatuation and Sadomasochism", and the first episode was marked in parentheses: "The beginning is a little scary, the little heart is ready." ”
Clicking on the audiobook, the reporter heard that at the beginning there was a crying female voice, and at the 8th second, there was a desolate female voice. At this time, Ms. Zheng, who was staying outside the car, was frightened and squatted on the ground and said, "This is what I heard." ”
Ms. Zheng Tesla central control screen Himalaya APP in the "Evil Heart" interface
Follow-up -
The 4S shop has replaced the car screen for free
Tesla apologized, and Himalaya said to optimize together
At about 3 p.m. on April 28, Ms. Zheng arrived at a Tesla 4S store outside Chengdu's South Third Ring Road, and the staff immediately overhauled her vehicle.
"Whatever the cause of the [failure], I'm very sorry." Tesla customer service apologized to Ms. Zheng.
After the overhaul, Tesla staff told reporters that the car's driving recorder would automatically overwrite the previous content every hour without manual preservation, so Ms. Zheng's situation that night could not be viewed now.
Finally, after the on-site test of the staff, Ms. Zheng's Tesla car was showing that the touch screen was malfunctioning.
Ms. Zheng told reporters that because her car is still under warranty, the store replaced the central control touch screen for her free. Finally, after the test determined the specific problem, the store replaced Ms. Zheng with a new touch screen on the spot.
Ms. Zheng's Tesla
In addition, when the reporter inquired about the Tesla Himalaya APP used by Ms. Zheng, he found that the content of her subscription was mainly children's books or financial information. Ms. Zheng said that she mainly listens to children's books and financial information.
The reporter found that although its on-board display touch screen has failed, the program of automatically entering "evil heart" to search and play in the case of failure is more complicated, and the probability is very small. So, was there also a problem with the Himalayan push mechanism at that time?
In this regard, the relevant staff of Himalaya told reporters that the Himalaya client on Tesla motors was developed by Tesla, and Himalaya will not push on Tesla motors, "We and Tesla have always been friendly and cooperative, and we have also fed the situation back to Terrass and optimized them together." ”
Source: Chengdu Business Daily - Red Star News
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