On the night of April 27, in the underground parking lot, Ms. Zheng of Chengdu pressed her hands on two buttons on the steering wheel of her Tesla Model3, the screen went off, and the system entered the restart procedure.
Suddenly, a green microphone appeared on the screen of the black central control screen, Ms. Zheng held out her hand and clicked, and a desolate female voice came out around the stereo: "I died so wrong." ”
For a moment, Ms. Zheng's back was cold, "the hairs on my whole body stood up." The daughter sitting in the passenger seat was also frightened, and Ms. Zheng quickly took her out of the car...
What's going on here?
The car screen has failed several times
On April 28, the reporter met Ms. Zheng and her Tesla outside a community in Chengdu's Tianfu New District. She was accompanied by two of her girlfriends, who said, "I don't dare drive this car alone right now." The girlfriend comforted her, thinking that Tesla should give an explanation.
Ms. Zheng said that the Tesla Model 3 was purchased in January 2021 and had no major problems before.
She recalls that on the morning of April 27, when she was driving to work, she noticed some problems with the car, "the volume suddenly turned on to the loudest, turned down and then suddenly became larger, about 3 times in 10 minutes." ”
Then strange questions arose.
On the vehicle central control screen, sometimes the air conditioning panel automatically opens, and then quickly closes automatically, cycle back and forth; sometimes it automatically opens an App and operates automatically; sometimes the navigation map is automatically opened, and it automatically zooms in or out uninterruptedly...
Ms. Zheng asked another Tesla owner about this, and when she heard that her vehicle had not had a similar situation, she did not care about it for the time being.
Ms. Zheng and her Tesla
Source: Red Star News
At 9 p.m. that night, Ms. Zheng picked up her daughter who had finished her English class outside and went home. Ms. Zheng said that after driving on the road for about 5 minutes, Tesla automatically launched the "Himalaya" app and played a historical story.
At this point, the air conditioning panel begins to automatically turn on and off repeatedly, and the "Himalaya" app automatically switches other stories to play. "The air conditioning panel on the screen, the 'Himalayas', the map are 'always jumping, always jumping', I think there is a problem with the system."
So, Ms. Zheng called Tesla customer service. She said: "Customer service told me to restart it, I was afraid that my daughter was not safe in the car, so I said to stop the car and then restart." ”
Ms. Zheng's Tesla central control screen appeared abnormal
At about 9:30 p.m., Ms. Zheng took her daughter back to the residential area and parked the car in the parking space of the underground parking garage.
The restart button of the Tesla Model3 is located on both sides of the steering wheel, and the two buttons can be started by pressing and holding two buttons with both hands at the same time. Then, there was the desolate female voice, "I died so unjustly."
"Like a horror movie, my daughter told me, 'Mom, I'm so scared.'" Ms. Zheng said that although she was also frightened at that time, she still suppressed her fear in her heart and pretended to be calm, just to bring a sense of security to her daughter, "I am afraid that this matter will bring psychological shadows to her daughter." ”
Ms. Zheng quickly locked the car and left with her daughter.
Thriller audio comes from audiobooks
Ms. Zheng said that she did not believe in ghosts and gods, but she inevitably had palpitations in her heart and described this as a supernatural event.
Two girlfriends came to accompany her early the next morning, and they suspected that the car had been hacked and played a prank.
"I saw news on the Internet that more than 20 Teslas abroad have been hacked, and my Tesla may be the first in China to be hacked."
Ms. Zheng said that when she bought Tesla, she was interested in intelligence and energy saving, but at the moment, she even thought of returning goods, because she was worried that "if that situation occurs when driving at high speed, it is likely to lead to safety accidents."
At noon on April 28, Ms. Zheng continued to communicate with Tesla customer service. Customer service asked her if she had used the screen film, whether she had wiped the screen with detergent, and Ms. Zheng said that she did not.
Customer service said that it may be that its car screen is malfunctioning, because the background detects that the screen has a large number of clicks in a short period of time.
Customer service also provided a very key piece of information: on the evening of April 27, its car "Himalaya" App played an audio called "Evil Heart", and the playback time corresponded to the time of "haunting".
The reporter opened Ms. Zheng's car "Himalaya" App again to search, and found this audiobook called "Evil Heart", which was labeled "Urban Obsession and Sadomasochism", of which the first episode was marked in parentheses: "The beginning is a little scary, the little heart is ready." ”
Clicking on the audiobook, the reporter heard that at the beginning there was a crying female voice, and at the 8th second, there was a desolate female voice. At this time, Ms. Zheng, who was staying outside the car, was frightened and squatted on the ground and said, "This is what I heard." ”
Ms. Zheng Tesla central control screen "Himalaya" App in the "Bad Heart" interface
The girlfriends comforted Ms. Zheng and finally "solved the case" and asked her not to worry. According to the prompts of customer service, Ms. Zheng regained her courage and drove to the nearby Tesla 4S store for further inspection and repair.
In the process of driving to the 4S store, the reporter also found that Ms. Zheng's car screen repeatedly turned on the air conditioning panel and then turned off, automatically opened the Himalaya or QQ music App to play audio, automatically opened the map and other phenomena, and the screen often failed and could not be operated.
Tesla apologized, and "Himalaya" said to optimize together
At about 3 p.m. on April 28, Ms. Zheng arrived at a Tesla 4S store outside Chengdu's South Third Ring Road, and the staff immediately overhauled her vehicle.
"Whatever the cause of the [failure], I'm very sorry." Tesla customer service apologized to Ms. Zheng.
After the overhaul, Tesla staff told reporters that the car's driving recorder would automatically overwrite the previous content every hour without manual preservation, so Ms. Zheng's situation that night could not be viewed now.
Finally, after the on-site test of the staff, Ms. Zheng's Tesla car was showing that the touch screen was malfunctioning.
Because Ms. Zheng's car is still under warranty, after the test determines the specific problem, the store replaced her with a new central control touch screen for free on the spot.
Ms. Zheng's Tesla
In addition, when the reporter inquired about the Tesla "Himalaya" App used by Ms. Zheng, she found that the content of her subscription was mainly children's books or financial information.
Ms. Zheng said that she mainly listens to children's books and financial information.
The reporter found that although its on-board display touch screen has failed, the program of automatically entering "evil heart" to search and play in the case of failure is more complicated, and the probability is very small.
So, was there also a problem with the push mechanism of the "Himalayas" at that time? Or a faulty screen error triggers the content being pushed? After all, pushing thriller audiobooks to a user who regularly listens to children's books isn't appropriate.
In this regard, the relevant staff of "Himalaya" told reporters that the "Himalaya" client on Tesla Motors was developed by Tesla, and "Himalaya" will not be pushed on Tesla Motors, "We and Tesla have always been friendly and cooperative, and we have also fed back the situation to Terrass and optimized it together." ”
Source: CCTV Network Integrated Nine Faction News, Micro Anhui, Red Star News
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Editor: Li Fang 丨 Responsible Editor: Zhu Youlong 丨 Producer: Cheng Mingxin