Since FAW Jiefang founded the "Moving Service" brand in 2002, it has taken the lead in launching the industry-leading after-sales service commitment, continuously deepening the service concept and quality, strengthening service guarantee and customer relationship maintenance, and providing users with the most sincere care.
Among them, the establishment of driving trainers is an important part of the liberation to build the industry's optimal service system. Speaking of the profession of driving trainer, in the past two years, it has begun to receive gradual attention in commercial vehicle companies.
Jiang Dai was one of the first driving trainers recruited by Jiefang, he had a very rich experience, was a transport person, and also worked as an editor in the industry media for several years, and finally he found a new career position in Jiefang. Jiang Dai likes this job very much, and can unreservedly share his driving experience with liberated users to help them achieve better fuel saving effects, and he also gets a sense of achievement from it.
The touching service of the driving trainer
Jiang Dai introduced that the driving training is to help users master vehicle knowledge, standardize driving behavior, and master correct driving skills through the evaluation of users' driving habits, so as to achieve the efficiency of vehicle operation and achieve open source throttling.
The transport network reporter learned that many "old drivers" with more than ten years of driving experience will think at the beginning of their hearts when they receive training, "I have driven for so many years, and I still use you to teach?" ”
In this regard, Jiang Dai believes that driving trainers should win the trust of users through their own professionalism and patience, and personally practice so that users can truly feel the benefits of training.
In September 2021, a Jiefang J6P natural gas tractor user in Shanxi complained about high gas consumption, reaching 46 kilograms at the highest level from Luliang in Shanxi to Xinjiang. But through testing, Jiang Dai did not find that the vehicle was faulty, so he followed the car for more than 3,000 kilometers from Shanxi to Xinjiang to see where the problem was.
Through observation, Jiang Dai found that the driving habits of Kayou are very unscientific, close to the car, slamming and rushing, and the vehicle is in a situation of rapid acceleration and sharp deceleration for a long time, which is not only unsafe, but also leads to high gas consumption.
Therefore, Jiang Dai personally demonstrated that the same road travel time is almost the same, but it saves 30 kilograms of gas consumption. The user was very surprised by the sharp reduction in the level of gas consumption in front of him, and began to humbly ask Jiang Dai for driving precautions.
The next day the user drove the same 800 km by himself, reducing his gas consumption by 25 kilograms, and when he arrived at his destination, his combined gas consumption dropped to 38 kilograms. Finally, the user was very pleased with the results of the training and was even more convinced of the quality of the Liberated Vehicle.
Jiang Dai believes that the significance of the driving trainer is not to talk about it on paper, but to let users see the effect of driving habits on fuel consumption through correct driving training, and to let users experience the importance of scientific driving through words and deeds.
Liberate the TCO value that drivers bring
With the innovative development of domestic commercial vehicle products and the market's understanding of the concept of the whole life cycle of TCO vehicles, the demand for driving training is becoming increasingly strong. It is understood that due to the large number of domestic commercial vehicles, it has been difficult to achieve driving training, and the number of driving trainers is also very limited.
Coupled with the volatility of the freight market and the impact of soaring oil prices, the income of both transport companies and individuals has been affected. How to reduce costs and increase efficiency, open source and reduce expenditure is a problem that all transport practitioners are considering, so the importance of driving training is more prominent.
Liberation sees the changes in the commercial vehicle market and the needs of users, and in 2020, it began to vigorously promote driving training services, through the user's personal service, so as to maximize the value of the liberated vehicle in the whole life cycle, help transportation enterprises and drivers through the correct operation, reduce the fuel consumption / gas consumption of the vehicle, improve the service life and safety of the vehicle, and strengthen the awareness of vehicle maintenance, thereby improving the vehicle's attendance and operational efficiency, and ultimately creating higher value for the user.
Jiang Dai was one of the first 5 driving trainers to be screened from 120 people. Liberation is very strict about the selection and training of driving trainers, and will examine various aspects of driving experience, driving skills, knowledge reserves, communication, on-site adaptability, etc., and at the same time conduct training through the coordination of multiple departments, so that driving trainers can fully understand the culture, product knowledge and problem handling process of Liberation.
Jiang Dai described his work task as a bridge to achieve deep integration of liberation and end users. Over the years, Jiang Dai has been traveling outside almost every month, training targets including debon, SF, Zhongtong and other large domestic transportation companies, fleets, individuals and dealers. When he is busy, he is almost at home, and it is common to accompany customers to run three or five hundred kilometers, or even thousands of kilometers to solve problems for them.
He said, "If you can help customers reduce their expenses, why not enjoy it!" With the improvement of user safety, fuel saving awareness and the change of the concept of using cars, the results of the training have gradually emerged, and Jiang Dai is also deeply proud of the work he has engaged in.
There are also countless workers in Jiefang, like Jiang Dai, who create value for customers and the industry through little by little service, so that the "moving service" of Liberation is deeply rooted in the hearts of the people. As the leader of China's medium and heavy-duty truck market, Jiefang practices the mission and responsibility of being a pioneer in the field of truck service guarantee in China, and leads and promotes the healthy development of China's commercial vehicle industry with its industry-high perspective and pattern.