Transporters will always encounter a variety of troubles during transportation, and the occurrence of vehicle failure is probably the worst thing, which directly affects transportation costs and operational efficiency.
Therefore, when choosing a car and buying a car, the transporter not only considers the quality of the vehicle, but also whether the after-sales service is perfect is also an important criterion.
The reason why Foton Auman has countless fans in the market is not only by virtue of its outstanding product strength, but also by creating a highly competitive service guarantee system, which has set perfect service terms for dump trucks and road tractors.
"321" flash repair service promises the well-being of tractor users
With the advantages of more fuel saving, safer, more reliable and more comfortable, Auman Tractor fully meets the needs of users in various market segments, and relies on the "321 Flash Repair" service upgrade and the comprehensive coverage of service outlets to provide users with timely and efficient after-sales service.
On July 29, 2019, Foton Daimler released the "321" flash repair service commitment at the "Super Power Chain & National VI New Product Launch Conference", that is, "1 minute response, 2 hours arrival, 3 hours repair", committed to creating greater value for tractor users.
At present, Foton Daimler has not only established more than 3,000 service stations in the country, with an average service radius of less than 50 kilometers, but also set up more than 30 parts agent libraries in major provinces and cities across the country, with a total spare parts reserve of more than 1 billion yuan, to ensure that service personnel and vehicle core components can be delivered in a timely manner.
Thanks to the fast, transparent and standardized service system to ensure the close connection of all aspects of after-sales service, Auman has the confidence to practice the "321" flash repair service commitment.
Comprehensive service guarantee wins the trust of users
Transporter Gu Chunling has been driving Auman for three years, and she has praised the comfort, reliability and stability of the vehicle, and has never delayed her delivery because of a breakdown on the road.
"Thanks to Auman's remote intelligent doctor and expert diagnosis system, which reminds me to maintain it on time, and when I have a small problem, I immediately go to check it, reducing the risk of failure on the road." Gu Chunling said that for older transporters, the intelligent reminder function of the vehicle is very practical.
When the transporter Renxiang first purchased the Auman GTL, he mainly valued its low maintenance costs, and later because of the failure on the road, the timeliness and efficiency of Auman's service left a deep impression on him.
"Once the vehicle engine had a little problem in Wuzhou, the customer service staff received the call, immediately drove from Yinchuan within 2 hours to the scene, not only cared for me, asked me if I was injured, and the maintenance efficiency was very fast, you can see that they are very professional." Since then, Ren Xiangxiang's fleet has purchased several Aumans one after another, and no longer worries about affecting operational efficiency due to vehicle failure.
AUMAN Full Attendance Maximize vehicle availability
In the face of national low-carbon environmental protection policies and regulations and the higher requirements of dump trucks for safety, efficiency and attendance rates, Auman dump trucks have launched a transportation tool Auman Full Attendance King specifically for the construction field.
At the same time, in terms of service, Auman Quanqin Wang launches exclusive services such as fixed-point services, spare parts worry-free, on-duty care, and limited-time service commitments with a more sincere attitude, providing users with a heart-warming service experience from beginning to end with industry-leading service commitments and rapid response capabilities for immediate response.
In addition, Foton Auman also helps customers reduce maintenance costs bit by bit, improve vehicle profitability, and reassure customers through warm measures such as free maintenance, free replacement of assemblies, exemption services, and free outings.
Responsiveness, reliability, assurance, empathy and readiness of service are the core quality dimensions for customers to assess the quality level of an enterprise's service. Foton Auman practices different service strategies around different products, and deeply embodies the company's service concept and service commitment in the service of "321 Flash Repair" and Auman Full Attendance King, passing on Foton Auman's determination to continue to build a service brand and enhance the competitiveness of the service brand.