In the face of the continuous spread of the epidemic, all industries across the country are contributing their own strength to winning the battle against the epidemic, and commercial vehicle companies are no exception. For three consecutive years, JAC Light Truck has been at the forefront of the fight against the epidemic, providing exclusive services for the epidemic, carrying out various assistance actions, and sending care to the cities and transporters who have sealed the epidemic.
The epidemic service is only a microcosm of jacques light truck practice service, over the years JAC light truck in the "five-star service full care" concept of guidance, user-centered, accurate grasp of the service pain points of various market segments, always firmly believe that "No. 1 service to create No. 1 brand", through bit by bit highlight the quality and sincerity of the service.
Heart-warming initiatives show great love
Since the epidemic in 2020, JAC Light Truck has always responded quickly, taking the lead in participating in the action of assisting transporters, providing free rescue, love and simple meals, postponed maintenance, and free maintenance exclusive services for transporters serving the epidemic. At the same time, JAC Light Truck mobilized dealers and service stations across the country to actively participate in the fight against the epidemic, cooperate with the local government to provide material transportation, handling and other work, and send various materials to the trapped truck drivers to overcome the difficulties with them.
In addition, 1,700 service stations of JAC Light Truck across the country have carried out active services, carried out various inspections and maintenance of transport vehicles in the frontline of anti-epidemic, and provided emergency rescue services to escort transportation safety and timeliness, and ensure the smooth transportation of people's livelihood and epidemic prevention materials.
"User thinking" to create high-quality service capabilities
Under the epidemic situation, JAC Light Truck uses real actions to interpret the true meaning of its fast, professional, comprehensive, intimate and value-added No. 1 service, and the craftsman spirit of service makes users more trusting of the JAC light truck brand.
It is reported that JAC light truck in the pre-sales and after-sales multiple links, to provide users with a full range of integrated services. Pre-sales focus on finance, insurance, licensing, accessories, maintenance, etc., to solve various problems in the car chain for users. After-sales service according to the needs of products, market segments and customers to provide proactive, customized services to meet the different user groups of vehicle maintenance, repair and other personalized needs.
At the same time, JAC Light Truck ensures that users can use their cars without worry through 0.5 hours of response, 2 hours of arrival, 7× hours of arrival, 7 hours of 24 hours of uninterrupted service standards, thanks to its huge and perfect service network.
At present, JAC Light Truck has more than 1,700 service stations in the country, with a service radius of 35 kilometers. Moreover, its spare parts reserve varieties are as high as 38,000 kinds, the amount of spare parts reaches 600 million yuan, and the strong after-sales service system guarantees users to rest assured.
In addition, JAC Light Truck constantly carries out "self" updates to achieve the transformation from passive service to active service and predictive service. Fully fit the user's emotions, the 20th of each month will be set as the service brand day, carry out the "Jiangge Wanli Trip" activity, take the initiative to narrow the distance with customers, and provide more warm services.
Active service, very satisfied
JAC Light Truck has a series of products such as Shuai Ling, Jun Ling, Kang Ling, Kaida, Devos, etc., to meet the needs of different users, and also because of its excellent service quality, users have obtained a more worry-free and reassuring experience.
Wang Shaojie, a user of Jianghuai Junling, said when talking about the reasons for his love for Junling that in addition to the reliable quality of Junling's car, the after-sales service made him feel solid. JAC Junling's after-sales outlets cover a wide range and can solve problems in the shortest possible time. "They can come to the scene with a phone call from the 4S store to solve the problem for us and not delay our work."
Jianghuai Kangling also helped the transporter Zang Xiaokang to achieve entrepreneurial transformation, he said that Kangling not only did a good job in comfort and fuel saving, the manufacturer's warm and thoughtful service, timely return visits and reminders, so that his vehicle can be maintained regularly, reducing driving failures, and improving operational efficiency.
JAC Light Truck not only comprehensively and accurately covers user use scenarios in terms of products, but also continuously meets the full-value needs of user operations in terms of services. At the moment of the epidemic, JAC Light Truck is watching out with the majority of transporters, dealers and service station personnel to help each other, warm the society with sincere service, and show the responsibility and responsibility of the enterprise.