On January 23, 2022, there was a wide range of rain and snowfall across the country. At 7 o'clock in the evening, it was still snowing heavily in the downtown area of Zhengzhou, Henan, and the roads had been covered with heavy snow, and only sparse vehicles and pedestrians could be seen.
At this time, Mr. You of Zhengzhou is driving his handsome bell on the road to pull goods, and he is still planning to finish pulling the goods and hurry home to be warm and warm. There is a lot of snow on the road, although you can press the wheel marks of the vehicle, but for safety, you still have to lower the gear and drive slowly.
After hanging up the gear, it was found that the vehicle could not drive after the throttle. Mr. You relied on inertia to pull the vehicle aside, and then got out of the car to check the vehicle, and the whole car was checked left and right, and no problems were found. Could it be that the gearbox is broken? What to do, or call for help. So he called the phone to the Jianghuai Light Truck Henan Zhengyu Service Station, and Zhang received a call from the user.
According to Mr. You, the vehicle was purchased in 2017 and has not had a breakdown for many years. Zhang Station Manager then asked Mr. You to describe the failure of the vehicle again, the vehicle is only hung up on the gear and will not go, probably judging the cause of the failure is that the clutch piece is burned out. Mr. You said: I have promised the owner of the goods that I must go to pull the goods tonight; so I am very anxious, and I also ask the service station to go out to rescue quickly.
Knowing the cause of the failure, Zhang immediately prepared the relevant accessories and drove off with the technical director of the service station and two maintenance technicians. Fortunately, the distance was not far, and Zhang and his party quickly arrived at the repair site.
After arriving at the scene, it was found that although the vehicle was parked on the side of the road, it was still on the city expressway, the snow was too deep, and the road was too slippery. For the safety of the maintenance personnel, the big guys reasonably pushed the vehicles together to work in an empty place around a corner. Due to the darkness around it, it can only be illuminated by the lights of the service car, and the user is also invited to sit in the service car to warm up.
Snowflakes were constantly falling in the sky, and the cold wind was also blowing bone-chilling; two maintenance technicians from Zhengyu, Henan Province, went straight into the bottom of the car and began to disassemble and install the gearbox in the snow. During the maintenance process, Mr. You was very distressed to see that the maintenance master had been lying in the snow, and repeatedly got out of the car to invite the master to get in the car for warmth, but the maintenance technician only wanted to troubleshoot quickly. Then after nearly 2 hours of rain and snow fighting, the repair was completed and the troubleshooting was carried out after the test drive. At this time, the clothes of the 2 staff members were already soaked, and the frozen body was somewhat stiff, and Mr. You directly praised Jianghuai for the good service and thanked the two maintenance staff.
In the wind and snow, the roads are driven by strivers who are trying to move forward. JAC Light Truck insists on "20 minutes to respond, 2 hours to arrive", in order to be able to solve the user's vehicle problem as soon as possible. Five-star service, full care is not just a slogan, JAC light truck service will be proved by actions.