In recent years, sales of new energy commercial vehicles have continued to increase. Urban buses have been largely updated to pure electric products; and in the medium and long-distance passenger transport market, pure electric buses have emerged. The pure electric van of e-commerce express shuttles through the streets and alleys. In the urban construction site, pure electric dump trucks come in and out, a busy scene; on the intercity highway, hydrogen fuel cell heavy trucks have been galloping on the freight road.
On the occasion of the annual "3.15 International Consumer Rights Day", China Commercial Vehicle Network launched the special planning of "Emission Reduction and Quality Improvement, New Energy Commercial Vehicle Development Inventory", focusing on the highlights of commercial vehicle companies in new energy products, production, sales and after-sales service. It aims to promote the continuous landing of new energy commercial vehicle products and make the new energy industry chain bigger and stronger. Continue to promote the high-quality development of the commercial vehicle industry in the field of new energy products. Jointly help win the "blue sky defense war" and help achieve "carbon peaking" and "carbon neutrality".
In order to cope with the challenges of energy environment and conform to the development trend of domestic new energy vehicles, JAC Light Truck comprehensively lays out the transformation and development of new energy vehicles, and studies and masters the extended range hybrid and hydrogen fuel cell technologies by adhering to pure electric, and multi-technical routes go hand in hand.
Jiangqi Group established a new energy commercial vehicle company in 2017. Through iterative research and development and platform transplantation, Jiangqi Group has established three major product platforms of Shuailing i3, Shuailing i5 and Shuailing i6, covering new energy micro-trucks, light trucks, pickup trucks, light passengers, sanitation and other series of models, innovative mode, positive development of vehicle-electric separation pure electric light trucks, can provide full-life cycle solutions for postal, express, e-commerce, urban distribution and other market segments, and continue to build a global new energy commercial vehicle leading brand.
In the 351st batch of "Road Motor Vehicle Manufacturers and Product Announcements" in 2022, three new energy models of JAC light trucks, namely the chassis of JAC Shuai Ling i5 plug-in hybrid trucks, the JAC Shuai Ling i5 plug-in hybrid van transport vehicle and the JAC Shuai Ling i5 plug-in hybrid refrigerated trucks, were listed.
In the field of pure electric, in early February 2022, JAC pure electric light trucks were successfully developed and put into Sichuan, Shanghai and other markets in batches. JAC pure electric light truck integration JAC light truck and JAC pure electric vehicle two major domestic top R & D platform advantages of resources, its electric core components battery, motor, reducer, charger, vehicle controller, electric air conditioning, electric steering, etc. have been fully verified by the market, the product is mature and reliable, is currently the only pure electric light truck in the field can achieve mass production, favored by Zoomlion, Fujian Longma and other sanitation leading enterprises, but also received From Shanghai, Bulk orders of municipal greening and cityscape management units in Chengdu and other places.
At the same time, in terms of after-sales service of new energy products, the customer service department of Jianghuai Automobile New Energy Commercial Vehicle Marketing Company has carried out systematic planning. Through a large number of market research and user feedback information in the early stage, a targeted after-sales service policy for new energy products was formulated.
First of all, after analyzing the aftermarket of new energy products, the customer service department of Jianghuai Automobile New Energy Commercial Vehicle Marketing Company found that there are four characteristics of the after-sales service of new energy products, namely "1 more 1 less 1 difficult 1 focus".
1 more: more market problems; 1 less: lack of electricians; 1 difficulty: difficult diagnosis; 1 focus: market fault high and low voltage circuit fault proportion is high.
After the market service practice, the customer service department summarized the service network capabilities, personnel capabilities, diagnostic capabilities, guarantee capacity building, and unremittingly built a customer satisfaction service system. Moreover, to improve the capacity building of the service network, the service department will set up 8 regions in the national service system, a total of 26 people, covering 33 provinces, the market vehicle is fully radiated; specific to the service provider level, the construction of 172 service outlets (4 5-star service providers, 26 4-star service providers), from 1,000 light truck service provider system to select the best station.
And the service provider based on the maintenance equipment, maintenance skills, spare parts reserve three dimensions of the service provider grading ability certification. Including maintenance equipment, it is necessary to have 9 special equipment such as CAN card, megohmmeter, charging pile, etc.; in terms of maintenance skills, low-voltage electrician certificate + theoretical certification (cloud) + practical assessment; and in terms of spare parts reserves, 5-star ≥ 60,000; 4-star ≥ 30,000; 3-star ≥ 0.5 million; since October 2019, the management measures for grading capacity certification have been approved, and 2 phases of certification have been carried out, with 4 5-star service providers and 26 4-star service providers.
In terms of personnel capacity building, Jianghuai Automobile New Energy Commercial Vehicle strives to build a professional service team, first compiling maintenance manuals (including 13 fascicles of batteries, electric drives, etc.); developing 13 basic teaching videos; 20 maintenance cases, online cloud classrooms; at the same time, compiling 33 precision maintenance cases based on fault codes, combined with intelligent service systems, to achieve one-click push maintenance programs and intelligent services for replacing what kind of spare parts.
The personnel capacity building of service providers includes the following aspects: developing cloud classroom courseware: collecting typical failures that occur more frequently on the market, and applying basic troubleshooting tools, making videos according to the standardized steps, uploading them to DingTalk, and downloading them for each service provider to download and learn.
In terms of diagnostic capacity building, through the three-step strategy of "one calculation, two push, three integration", a comprehensive "intelligent diagnosis integrated system" is gradually realized.
One calculation is a custom fault model; 80% of the common problems are cloud computed, 100 fault models will be implemented in 2022, and 300 fault models will be realized in 2025.
The second push, that is, according to the model to form a maintenance task and a paper maintenance case, pushed to the service station, the service station does not need to judge, direct maintenance. The service station changed from a doctor to a nurse.
Three integrations are service station evaluation, spare parts reserves, and personnel training.
Develop an intelligent diagnostic system with "four major capabilities and one autonomous". The four capabilities include endurance analysis, undervoltage analysis, fire analysis, and nuclear reduction analysis. An autonomous one is to define a fault model based on the data profile of the fault
In terms of guarantee capacity building, special inspections of customers are carried out, and key users are stationed at key times such as "Double 11" and "618". And establish 235 individual many-to-one "customer base, 79 group many-to-one" customer base.
The Ministry of Industry and Information Technology requested that the safety hazards of new energy vehicles be investigated in the proportion of 5%-10% of the sales vehicles. And assign special personnel to monitor the three-level safety failure of the vehicle, summarize, transmit, troubleshoot, and track the closed loop every day.
In order to cope with the difficult and complicated diseases and safety accidents that may occur in the market, the service department takes the lead in setting up a rapid response team, and the research institute, suppliers and quality management department cooperate to ensure that the service is timely and effective from the aspects of technical support and spare parts support. At the same time, we will improve the ability to guarantee spare parts in an all-round way, and solve the problems encountered by users in a professional, accurate and fast manner.