"Consumers: The APA6.0 automatic parking and L3 level automatic driving are missing; Changan customer service: subject to the official configuration table." Mr. Bao of Hengyang, Hunan Province, broke the news on the black cat complaint platform that at the end of last year he purchased a UNI-K2021 all-wheel drive premium SUV owned by Changan Automobile, but when he picked up the car, he found that the actual configuration of the vehicle was inconsistent with what the manufacturer had advertised.
According to Mr. Bao, he originally saw the promotion of this Changan UNI-K four-wheel drive premium version SUV in the official video number of Changan Automobile. According to the video introduction at the time, Mr. Bao was attracted by the car's APA6.0 automatic parking, L3 level automatic driving, face recognition ignition start, light show and other configurations.
Mr. Bao told the special search reporter that after he had a detailed understanding through various new media platforms and automotive professional websites, he placed an order on November 20, 2021 to purchase the top version of the model.
On December 15, 2021, Mr. Bao ushered in the day of picking up the car. However, after getting the vehicle, Mr. Bao found that several of the latest technical configurations advertised by the manufacturer before were not equipped on his vehicle. In addition, Mr. Bao also said that this situation is not an isolated case, and many car owners in the car friend group have said that they have the same experience.
In the promotional materials of the model provided by Mr. Bao to the special search reporter, the "APA6.0 automatic parking, L3 level automatic driving" and other configurations with technology as the selling point mentioned by Mr. Bao are prominently listed. At the same time, on a self-media platform, a video clip called Changan UNI-K APA6.0 remote automatic parking also showed the advanced points of the configuration to the majority of netizens.
Since these latest technology configurations are used as publicity, why does the top model purchased by Mr. Bao not have these configurations? The reporter called the official customer service telephone of Changan Automobile, and the staff said that the above configurations were publicized as a technological innovation point in the unveiling of the vehicle products, while the mass production car was not equipped with the above functions, and the official configuration table of Changan Automobile should prevail if the car was purchased.
For Changan Automobile's reply, Mr. Bao said it was difficult to accept. He believes that he misbelieved these configuration propaganda and purchased the vehicle. Now he hopes that the manufacturer can honor the relevant configuration or give the return process, but as of press time, this request has not been answered by Changan Automobile.
Mr. Bao believes that Changan Automobile did not explain the actual configuration of the vehicle in detail, which led to his mistaken belief in the video promotion. So is Changan Automobile's move suspected of false propaganda? The reporter also interviewed lawyer Lin Bing of Beijing Jingshi (Shenzhen) Law Firm.
Lawyer Lin Bing believes that article 20 of the Law on the Protection of Consumer Rights and Interests stipulates: "Business operators providing consumers with information such as the quality, performance, use, and validity period of goods or services shall be true and comprehensive, and must not make false or misleading publicity." ”
The publicity of the car manufacturer in this case does involve the content of consumer complaints, both clear and vague. The basic composition of the so-called highlights is still specifically determined, but it is also vague whether the manufacturer's sales of the product are subject to the publicity content. Therefore, the determination of whether an offer constitutes an offer is not certain. After the combination, the consumer did not stipulate the relevant content in the specific contract, nor did it check, and there were legal and de facto obstacles for the consumer to claim the corresponding compensation.
However, in the event, the manufacturer's advertising also has a side ball publicity that circumvents the legal requirements, and to a certain extent leads to consumer misjudgment, so the manufacturer should fully remind the consumer that the mass production car is not equipped with the configuration in the advertisement. This is the negligence liability of the contract, and consumers can demand certain compensation from Changan Automobile, or they can complain to the municipal supervision department to demand the punishment of false publicity of Changan.
(Note: This report is due to March 1, 2022 due to the appropriate delay in the review process.) ）