Buying a car is a happy thing
Unexpectedly, it became a nuisance
Mr. Huang, the owner of the car, reflected that he bought a Wuling Hongguang S high-end version at the Wuling 4S store of Shaanxi Automobile Trade last year, and he wanted to drive his own new car and was happy to spend the New Year. Unexpectedly, this car became the "big stone" in his heart, and one block was the entire Spring Festival.
On December 2, 2021, Mr. Huang picked up a new car, and during the use of the car, he found that the rear tailgate of the vehicle could not be opened. On the way back to his hometown in the New Year, Mr. Huang went to shangluo Wuling 4S shop for maintenance, and the result was surprised.
Spend high money to buy a medium-sized car
It was even modified
Mr Wong was told that the vehicle was not highly equipped and that it had been modified. Spent a high amount of money, bought a modified car, and after the vehicle is modified, it cannot enjoy the national joint insurance, and the rights and interests of consumers given by the state cannot be guaranteed.
Mr. Huang's car also had a central control screen failure problem. On the day of maintenance, he entered the store to replace a number of central control screens, tossed and turned for an afternoon to solve the problem, and the cause of the failure was also related to the modification. What makes Mr. Huang even more upset is that the vehicle did not sign a contract during the sale and purchase process, and it was even more difficult to communicate with the store.
In desperation, Mr. Huang called a reporter to solve the problem. The store staff informed the reporter that the electronic version of the contract had been signed, and when the reporter asked about the electronic version of the contract, the store did not take it out. Regarding the signing of the electronic contract, Mr. Huang said that he was not aware of it as a party.
The reporter inquired on the website of the Ministry of Commerce that in the "Measures for the Administration of Automobile Sales" promulgated by the Ministry of Commerce in 2017, there are clear provisions on the signing of sales contracts - "Article 15, when dealers sell cars to consumers, they shall verify the valid identity certificate of registered consumers, sign sales contracts, and truthfully issue sales invoices." ”
Event follow-up
In the continuous follow-up of reporters, Mr. Huang's problem has been resolved. The store replaced the original high-end model for him, and bore all the costs caused by this incident and compensated him.
A problem solved
But how many more problems remain to be solved?
March 15 this year
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"315 Large-scale Consumer Rights Protection Communication Meeting" will be held
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Source: Shaanxi Traffic Radio
EDIT: In other words
Editor-in-charge: Li Shan
Review: Lai Ting
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