Buy a car you like,
For consumers
It's a happy thing,
But
For Chen Dong (pseudonym),
He spent 250,000 yuan to buy a car,
But it was a bad thing.
Chen Dong introduced,
He bought SAIC Volkswagen Tiguan X,
Six months after the new car was bought,
The car "keeps getting sick",
Since then, it has fallen into the "endless" process of car repairs.
Chen Dong said frankly: "This is a burden to buy. ”
Consumers: Happiness when picking up a car turns into bad mood when repairing a car
"Before I saw a SAIC Volkswagen Tiguan X at the auto show, I heard that nanchang Yuntong Zhongxiang 4S store had a current car, and we immediately rushed over." On May 6, 2021, the owner Chen Dong picked up the car as he wished, unexpectedly, the new car had many failures after half a year, and Chen Dong's mood changed from "happy" when picking up the car to "bad heart" when repairing the car.
According to Chen Dong, on December 13, 2021, the vehicle transmission had an oil leakage phenomenon, and it was towed back to the 4S shop for repair that night, and the repair was 8 days. On December 28, 2021, when Chen Dong drove to work, he found that the car occasionally failed to fire, the starter failed, and accompanied by the automatic start-stop failure, there was no way, and then drove the car to the 4S shop to replace the starter. A few days after replacing the starter, on January 7, 2022, when the car was parked in the underground garage, there was a situation where it could not catch fire and the automatic start-stop failure occurred, and Chen Dong tried to ignite it many times before starting the car. On January 18, 2022, Chen Dong drove the car to the 4S shop again for repairs, and the problem of accidental inability to start during the test on the same day did not occur, but the automatic start-stop system was still in a state of intermittent failure. The 4S shop staff said, "You go back and open it first, just open it a few more times." ”
After the car drove home, the automatic start-stop system failure has always existed, Chen Dong is helpless: "There are too many problems with the car, every once in a while to drive to the shop to check and repair, the car is used to drive, not to repair, every time it runs around like this, affecting normal work and life." ”
4S shop response: did not meet the relevant standards for returning and replacing cars
SAIC Volkswagen Nanchang Yuntong Zhongxiang 4S store Zou surname service director is more clear about the situation of the Tiguan X, he said that Chen Dong reflected that the vehicle has had problems many times is basically true, and it is precisely because considering that in the customer perception, the car is still a new car, the 4S store has been actively communicating with customers, and their service has no problems. This includes giving the customer a fuel card of 1,000 yuan for the first 8 days of maintenance as compensation for not providing the scooter in time.
Director Zou also admitted that in the second maintenance, the 4S shop did not have a place in place, when using the computer test did not check the real cause, resulting in a misjudgment, will occur after the replacement of the starter, there is still a problem of occasional inability to start, after follow-up investigation found that the problem of poor contact with the iron wire, after the third maintenance, the above problems were basically solved.
In the course of the conversation, Director Zou also said many times: "Buying a car is to use a car for fun, and the customer is uncomfortable, we can understand." ”
On chen dong's demands for returning and replacing the car, in the view of Director Zou is not very realistic, according to the "household automobile product repair, replacement, return responsibility provisions" return and replacement of goods, is the important parts and safety components maintenance more than a certain number of times, in order to return and replace the goods, Chen Dong's vehicle situation is currently not up to, if the owner Chen Dong has other aspects of the appeal, the two sides can sit down and talk, within their capabilities, humane, goodwill, can be satisfied.
Chen Dong did not accept the above plan, and questioned: "A gearbox will not work, after a period of time the starting machine and problems, the problem of automatic start and stop has not been solved so far, that is not for us to repair endlessly, I bought a car is convenient, not a burden, so the 4S shop must be able to give me a guaranteed solution, otherwise return and replace the car." ”
Obviously it is a new car, the problem is frequent, what is the cause? In response to the reporter's question, Director Zou replied: "As a dealer, we can only check all kinds of problems, and the specific reasons are not clear. ”
Among the many vehicles sold by Nanchang Yuntong Zhongxiang, there are so many problems, or is Chen Dong unlucky to "step on the thunder"? Director Zou replied: "Not necessarily, there is a probability, it is difficult to say." ”
Source: Lu Yong Fan Jing, all-media reporter of Jiangnan Metropolis Daily
Editor on duty: Fan Junjie
Duty Director: Jin Luyao
Duty Editorial Board: Fu Aihua