Newly purchased cars are warranted, and if there is a breakdown within the warranty, most owners will send the car back to the 4S shop for repairs. Because the car was bought here, I can rest assured that I can repair it here. However, everyone can not be assured of their own car, car maintenance is best to take a look, so as not to be replaced by other parts or damaged do not know.
Mr. Sun of Xinxiang, Henan Province, bought a domestic SUV car, and when he found that the car's air conditioner was not heated, he sent the car for repair. But the repairman told him that there were no accessories in the store and that he would have to wait for a few days. Mr. Sun was busy at work and did not have time to manage, so he put the car in the 4S shop.
Later, Mr. Sun received a call from the maintenance worker, who told him that after inspection, he found that there were still many problems with the car, some oil leakage in the engine, and the motherboard of the central control screen was broken. Mr. Sun feels that since there is a problem, it should be repaired in time, after all, this is a 4S shop, and he is more assured. But what he didn't expect was that these were the "routines" of maintenance workers.
Mr. Sun's car was repaired in the shop for two months before it was repaired, and on the same day, Mr. Sun had something to do and could not come to pick up the car, so he asked his wife to drive the car home. However, after the wife drove the car home, she found that there was something strange on the car, and the words "Shanghai Volkswagen" were written on the rear windshield.
My wife immediately called Mr. Sun and asked him: Our car is Changan Automobile, why is it written on the car glass that SAIC Volkswagen, have you ever changed the car glass? His wife's words confused Mr. Sun, and he hurried downstairs to check the situation of the vehicle. He looked at all the glass on the car and found that the other car glass was the symbol of Chang'an, except for the back glass of Shanghai Volkswagen.
Mr. Zhang also felt confused, in order to find out the truth of the matter, he immediately dialed the maintenance worker's phone. After receiving the call, the maintenance worker has been reluctant to tell the truth, and under Mr. Sun's repeated questioning, the other party finally told the truth. It turned out that the car had long been repaired, and the maintenance worker had not told Mr. Sun, but used Mr. Sun's car as a scooter.
On the day of the incident, the maintenance worker drove Mr. Sun's car home, but it rained and the car was soaked in water. In order to avoid being discovered by Mr. Sun, he replaced the rear windshield of the vehicle. Knowing the truth of the matter, Mr. Sun was even more angry, he handed over the car to the other party out of trust, but the maintenance worker betrayed his trust and had to hold the other party responsible.
However, this incident occurred in the 4S store, and the 4S store was also negligent in not taking care of the customer's vehicle, so these losses should be borne by the 4S store. The person in charge of the 4S store said that Mr. Sun's car was indeed damaged by the employees of the store. However, according to the normal maintenance process, the customer needs to register in the store after sending the car to the store. But Mr. Sun did not register the car according to the formal process, but directly handed it over to the maintenance worker, so this matter did not have much to do with them.
Mr. Sun could not accept such an explanation, he said that the maintenance worker is the employee of the store, and the 4S store has a management obligation to the clerk, so it should be held responsible for this matter. Finally, after several hours of communication, the 4S store gave the solution. If Mr. Sun sells the car in the future and has a loss, the intermediate discount fee is borne by the 4S shop.
After seeing Mr. Sun's experience, many people feel that Mr. Sun's heart is too big, and he sent the car to the 4S shop for repair, and he did not ask or manage it for two months. Even if the maintenance company is a person you know well, you are very trusting, and you can't ignore it. After all, the car is a large piece, and it is best to keep an eye on the point when repairing, otherwise the parts that have been stolen do not know.
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