Not long ago, Ersanli Information reported a news article about a citizen in Shenyang who bought a Haval car and had a malfunction just 3 months after driving, and the vehicle failed while driving on the highway. After the incident, the public proposed to return the car for a refund, but the negotiation with the manufacturer was not smooth.
After the incident was reported by Ersanli Information, the citizen reported that the vehicle manufacturer had agreed to return the car, and the car had been returned on January 22.
For such a treatment result, the public expressed basic satisfaction. It's just that this matter takes a long time to deal with, and there is no compensation for transportation costs, so there are still some flaws.
When the citizens communicated with the 4S shop in the early stage, the 4S shop said that the return of the car did not meet the "Three Guarantees of Automobile Regulations", so why did it give a refund now?
On January 26, Ersanli Information contacted the person in charge of the after-sales service of the 4S store, who said that whether it was not agreed to return the car before, or whether the car has been returned now, this is the decision of the Haval manufacturer. 4S stores are only distributors and can only coordinate between consumers and manufacturers.
It is not uncommon for new car failures to protect rights, but there are very few cases that can actually return the car and refund it. It is hoped that car manufacturers can improve the quality of service, return the car when it is returned, and do not always take outdated regulations to perfunctory consumers.
(Huashang Daily reporter Wang Xiang, editor Luo Qi)
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