China-Singapore Finance, January 25 (Ge Cheng) Recently, The road to Mercedes-Benz's development of new energy is a bit uneven, and 68 Mercedes-Benz EQC owners issued a joint statement, saying that the vehicle has a motor failure 1 or more times during use.
The owner of the car reflects the frequent occurrence of motor quality problems and requires a reasonable answer
According to the statement, most of the Mercedes-Benz EQC that have motor failures will be 1-2 months before the motor failure, and the central control screen after the vehicle starts to prompt the "fill coolant" style, and the front cabin cover is opened to find that the coolant traces are significantly reduced. In response to the failure, mercedes-benz 4S shop detection is fruitless, the failure is still the same after filling the coolant, and the coolant penetrates the motor, resulting in the owner can not start the vehicle, the center console prompts the word "fault".
Image source: Owners joint statement Weibo
Moreover, after the 4S shop told the owner that "the motor needs to be replaced" or "the power battery needs to be replaced", some riders waited for more than 35 days to repair the motor, affecting the use of the vehicle.
In response, car owners asked Mercedes-Benz to publish EQC motor design defects, provide solutions such as recalls, and extend the warranty of vehicle motors.
There are also similar problems feedback from car owners on relevant car forums. An EQC owner said that the Mercedes-Benz EQC350 he bought in July 2021 failed after only two months of use. Judged by the 4S shop, the vehicle could not start due to damage to the front motor. After 34 long days of repairs, the vehicle was returned to its owner. It was used for another month, the failure was displayed again, and after the 4S shop checked again, the motor was damaged after confirmation, and the time for vehicle maintenance to wait for accessories was unknown.
Mercedes-Benz responds: Specific product optimization plans will be formulated
The electric motor, the power battery, and the electronic control system are called the core three components of the new energy vehicle. Frequent failures of electric motors will have a negative impact on vehicle safety. During the driving process of the vehicle, if the motor fails, it will cause the power to be cut off, further causing the vehicle to stall, and in severe cases, it may also lead to a traffic accident.
For the joint statement of the owners, Mercedes-Benz officially replied to Zhongxin Finance that it had obtained relevant information about participating feedback customers through compliance channels and with the authorization of customers. At present, most of the customers' vehicles have been tested or repaired and put into normal use, and some customers' vehicles have been repaired and waited at the dealership for customers to pick up their vehicles. In the next step, we will actively study customer feedback on vehicles and develop specific product optimization plans based on this.
EQC is The first electric model of Mercedes-Benz, produced by Beijing Benz in China, the starting price of EQ350/EQ400 is 499,800 yuan / 579,800 yuan respectively. This model brings together Mercedes-Benz luxury brand special effects and new energy technology in one, with high positioning and a high price. Some car owners admit that although there are many models to choose from at similar prices, the main reason for looking at EQC is because of the unique brand value of Mercedes-Benz.
Image source: Official Mercedes-Benz website
Mercedes-Benz is transforming from "electric first" to "all-electric". The quality problems frequently reflected by car owners may cast a shadow on the strategic transformation of Mercedes-Benz's "all-round electric". In August 2021, Beijing Benz recalled 796 EQC vehicles due to reasons that the EQC drain hose may have been incorrectly installed. Recently, the frequent occurrence of motor failures has further adversely affected the reputation of EQC. In 2021, Mercedes-Benz EQC sales in China are still less than 6,000 vehicles, and the gap with new energy models at the same price is obvious.
The three guarantees of the new car have clear regulations: batteries and motors can be returned and replaced if they are not repaired repeatedly
If there is a quality problem in the purchase of new energy vehicles, will consumers be helpless? The answer is no.
On January 1, 2022, the new version of the "Provisions on the Responsibility for The Repair and Replacement of Household Automobile Products" (hereinafter referred to as the "Three Guarantees for Automobiles") came into effect. The new version of the "Three Guarantees of Automobile Regulations" includes the main parts of household vehicles with power batteries, driving drive motors and fuel vehicle engines and transmissions juxtaposed with the power batteries of new energy vehicles into the scope of free replacement assemblies, and adds a number of contents involving the after-sales service of new energy vehicles.
According to the new version of the "Three Guarantees of Automobile Regulations", new energy vehicles will trigger the return and replacement clause when the quality problems of the power battery, the driving drive motor and its main parts are repeated. Specifically, after the power battery and driving drive motor are replaced twice, consumers can choose to return or exchange. If the cumulative repair time of the power battery or driving drive motor exceeds 30 days due to quality problems, or the cumulative repair time due to the same quality problem exceeds 4 times, the consumer chooses to replace the household automobile products or return the goods with the car purchase invoice and the three guarantee vouchers, and the seller shall replace or return the goods.
Cui Dongshu, secretary general of the China Passenger Car Market Information Joint Association, once said that the "Three Guarantees for Automobiles Regulations" has improved the provisions on the handling of disputes over the original three guarantees regulations, further protected the interests of consumers and enterprises, and is more operable and service-oriented. (End)