Source 丨 Urban live original
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Nanchang consumer Xiao Chen, has always been very fond of the well-known domestic smart electric vehicle brand Xiaopeng Automobile, in early October 2021, he ordered a Xiaopeng P5 car at the Qingshan Lake Sales Service Center of Xiaopeng Automobile Nanchang City, when the sales staff told him that he could pick up the car at the end of November, but until now the car has not been mentioned, and the time to pick up the car is not accurate. Now that it was about to be the New Year, Xiao Chen was very anxious.
Xiao Chen told reporters that on October 6, 2021, he took a fancy to a P5 460E at the Qingshan Lake Sales service center of Xiaopeng Automobile, because the sales staff promised to mention the car in about two months, and he paid a deposit of 5,000 yuan on the same day.
Consumer Xiao Chen: Because what was said at that time was more certain, that is, it would be equipped with a car in early November, and there was exactly one car at home that was sold, and I also told the sales about it at that time. By November, when I asked the salesman when he would be able to pick up the car, I was already sloppy.
The old car sold the new car but was delayed, which brought great inconvenience to Xiao Chen's travel. What makes Xiao Chen dissatisfied is that he once proposed to ask Xiaopeng Automobile to temporarily provide a scooter, but the other party did not agree, and the date of pick-up was changed again and again, and it was never fulfilled.
Consumer Xiao Chen: At the beginning, I said December, and then I was very sure that I said January 15th, but I didn't cash in on the 15th. My idea is to allocate the car as soon as possible, and I don't want any monetary compensation, it feels like it is playing me around, I buy a car and not buy an aircraft carrier.
Xiaopeng Automobile: The manufacturer only gives the "estimated" delivery time
The reporter saw on the purchase agreement of Xiaopeng Automobile provided by Xiao Chen that there was no specific delivery date agreed on it. So is the vehicle a delay in delivery, and why can't the car be picked up? In order to understand the situation, on the morning of the 18th, the reporter found the Xiaopeng Automobile Qingshan Lake Sales and Service Center located in the Tianxiang Jiayuan shop in Qingshan Lake District, Nanchang City.
In a "Xiaopeng P5 delivery cycle response set", the reporter noted that according to the time when Xiao Chen signed the agreement, the corresponding car distribution time was January 15, but the store manager Fu Haizhou said that the allocation time here was only the estimated delivery time given by the manufacturer, and the sales may not be in place at that time, and did not make it clear.
Jiang Jun, another sales director, said that due to the impact of the global epidemic, the supply chain shortage, consumers' waiting time may be extended. At present, the delivery date given by the manufacturer is expected to be January 25th, which may also be advanced.
Xiaopeng Automobile Nanchang Qingshan Lake Sales Service Center Sales Director Jiang Jun: We will continue to chase this matter, try to coordinate the time of the car, he said the scooter thing, and will continue to feedback with the manufacturer. If the expected distribution cycle is still a little changed, see how this matter can give a proper solution.
On the morning of January 19, Xiao Chen told reporters that he inquired about the new delivery progress, showing that the car has been completed and is waiting for the vehicle transportation and follow-up related progress, and he hopes to be able to smoothly mention the car before the New Year.