"Xilis stores have changed to the AITO brand, Huawei Smart SF5 has suspended booking, and the exhibition cars are off the line and sold at a discount, which makes the old owners feel? This is a disguised suspension of production. On December 29, Jiang Tao, the first owner of Huawei's Smart Choice SF5, told Tencent Auto that on December 23, Huawei released the first car of the AITO brand, M5, and on the same day, his car friend group differentiated into a rights protection group, "There are more than 480 people in the car friend circle, and there are nearly 300 people in the rights protection group."
During the Shanghai Auto Show in April this year, the Xilix Huawei Smart SF5 model was officially put on sale, and at the same time entered the Huawei Smart Select offline store for sale. SF5 positioned as a "high-performance electric drive coupe SUV", the two-wheel drive version is priced at 216,800 yuan, and the four-wheel drive version is priced at 246,800 yuan.
Jiang Tao is Huawei's "ten years of loyal fans", learned that Huawei "made cars" in April, specially went to the Shanghai flagship store to see the car during the May Day holiday, placed an order on the second day, and picked up the car in July this year.
"Xilis builds a car, Yu Chengdong platform." In the hearts of our consumers, this is the car made by Huawei, and we dare to buy it. Now the old car owner feels deceived. Jiang Tao told Tencent Automobile that through various channels, it was learned that SF5 has been discontinued, coupled with Huawei and Xilis launched new models of AITO in less than half a year, and the renaming of all the doors to AITO has caused a decrease in brand reputation, a reduction in the residual value rate (second-hand car dealers are reluctant to receive cars), and caused certain losses to users who have just purchased a car.
According to the screenshot of the chat of the car friend group, a manager of the Xilis delivery center told the owner that the Celis Huawei Smart SF5 has been discontinued, and the customer service said that the after-sales service can be carried out normally in the AITO store.
In response to the "suspension of production" question, Tencent Auto called Xilix customer service and a flagship store of Huawei in Beijing, and both sides said that "no production was stopped", and users could normally go to the AITO brand store to enjoy relevant after-sales service.
Huawei flagship store employees said, "SF5 did not stop production, but does not accept reservations, and now AITO asks the world to meet the new M5 car on the market, the production line mainly supplies M5, SF5 to see the manufacturer's notice." ”
Regarding the name change of the store, Tencent Automobile called the original Beijing Xilisi Wufang User Center store, and the other party said that it had been changed to the AITO brand user center. Huawei related sources said that SF5 has indeed stopped accepting bookings, according to the plan, before December 31, the national Xilisi stores will be changed to AITO brand user center.
The homepage of the official website of Xilis still shows that Huawei's smart SF5 model is recommended, but it cannot be booked according to the guidelines. Tencent Auto consulted with customer service whether the deposit of 10,000 yuan could be refunded if the deposit had been prepaid, and the other party said that the 1,000 yuan intention payment could be refunded, and if the deposit of 10,000 yuan was paid, the follow-up would be docked with the user by the delivery customer service.
Jiang Tao said that the old car owners still have to go to the store often, "the new car for half a year, there are many problems, the owners can endure, Huawei is a large enterprise to trust, but now the suspension of sales will hit the old owners to the bottom." ”
According to the description of some car owners, the OTA upgrade mentioned in the first batch of car owners' courtesy rights and interests of Huawei Smart SF5 can only be upgraded offline, and the Xilis User Center notifies users to go to the store twice for offline upgrade. Another owner feedback, when the user learned about the car, the official announced that the car has Huawei HICAR function and vehicle WIFI, but the user only has huawei HICAR function when picking up the car, and there is no car WIFI function, and the publicity function is castrated.
According to the communication record between the owner and the manager of the Xilis delivery center, after the car upgrades the Huawei HICAR function, there is no on-board WIFI function, and the car machine can enjoy unlimited traffic and cannot open the hotspot.
Beijing owner Wei Jun told Tencent Auto that he picked up the car in October this year, and after learning the news of "suspension of production" on December 23, he fed back to the staff in the delivery group that night, but there has not yet been a final statement.
"On December 24, Huawei sales contacted me, and the person in charge of the storefront car business met with me for 24 nights, and on the 26th, the person in charge said that he came to visit the relevant person in charge of the Xilis manufacturer to understand the problem, but because I was in the field to deal with things, I could not meet. I said I could have a group chat. Wei Jun said that huawei and Xilis people should have the responsibility to explain and solve the problem, "you buy things from JD.com, consumers do not have to go to the brand to solve the problem, they can directly find JD.com to solve the problem."
It is worth noting that on December 25, Xilis released a new upgrade of exclusive benefits project, upgrading the warranty policy, including: 1, the first owner of the Cyris SF5, the warranty of the vehicle and the range extender was upgraded to a lifetime warranty (see the "Implementation Rules for the Lifetime Warranty Service" of the Cyrus APP for details); 2, the increase/exchange of exclusive rights: the first owner of the Cyris SF5, within 4 years to increase/replace any of the models under the AITO brand, on the basis of enjoying the current promotional rights of the proposed new car, You will be able to enjoy an additional exclusive discount of 10,000 yuan.
Jiang Tao said that the above-mentioned "Implementation Rules for Lifelong Warranty Service" does not include Sandian, and the current user owner has three demands, namely the lifetime warranty of the whole vehicle (including the three-electric system), and the vehicle-machine system is upgraded to the Hongmeng system, and the unfinished customer is compensated.
AITO Q&I M5 is built by Huawei and Xilix, the new car launched a total of three models, has officially opened pre-sale, the price range of 25-32 million yuan, is expected to start delivery in February.
The biggest highlight of the Q&C M5 is the new HarmonyOS smart cockpit, which can realize the seamless flow of vehicles with people, mobile phones, smart homes, smart watches, etc., and support intelligent experiences such as voice interaction, on-board map Petal Maps, and all-round digital car keys.
Huawei officials said that from January 20, 2022, the model will be opened in 118 cities and 500 Huawei stores to make test drives and reservations, and users can make reservations through the AITO official website and Huawei APP.
According to the data of the Association, the cumulative sales volume of Huawei's Smart Choice SF5 from its launch to October was 5974 vehicles, with sales of 129 vehicles in the month, and sales of 204 vehicles, 1097 vehicles, 507 vehicles, 715 vehicles, 1117 vehicles and 2205 vehicles from May to October.
(Text/Tencent Auto Xie Wan)