Continue the series of reports ""Warm Project" Reporter Looks at the Field". Heating is a matter of thousands of households and is a "must answer" for people's livelihood. This year, the city insists on taking the "warm project" as an important matter, forming a multi-party joint force from top to bottom, and making every effort to promote the upgrading of heat services to "warm" while promoting the start of construction of the project, so that residents can feel warm and warm.
During this time, the Yongju community in Hongshan District was in full swing. At the construction site of the renovation project, workers are in full swing, and on the other hand, community workers in Yongju Street have also been dispatched to promote the "Warm Project" and do a good job in serving the masses.
Hao Chunyue, Deputy Secretary of the Party Committee of Shuangqiao Community, Yongju Street, Hongshan District: Through this "warm project", all the pipe networks have been updated, and there will be no leakage in the future. Winter will also be warmer, and we will improve this environment in the future.
Hao Chunyue, Deputy Secretary of the Party Committee of Shuangqiao Community, Yongju Street, Hongshan District: Notices have been posted in all corridors, and notices have also been forwarded in the grid group, so that residents know about the "Warmth Project". Doing some ideological work in the residents' homes will cause inconvenience during the construction process, and everyone will work together to promote this "warm project".
As a livelihood project, it is very important to mobilize residents' participation and get their support. With the goal of comprehensively improving the satisfaction of the masses, our city has continuously strengthened the "software" improvement of service levels while grasping the "hardware" of project construction, and "increased" the happiness index of residents. In Chifeng Fulong Heating Co., Ltd., the customer service staff is answering the heat policy and other related content for the caller. Through smooth online and offline communication channels, the company solves various problems related to heating for residents in the first time.
Sarina, Director of Customer Service Dispatching Center of Chifeng Fulong Thermal Power Co., Ltd.: In the next heating season, we will implement "7×24 hours" uninterrupted customer service, mainly accepting user calls for repair, no heat treatment, running and dripping and other matters. In this summer, we will accept some small situations in a unified manner, so that users are satisfied and people can rest assured.
The temperature in the people's house symbolizes the "cold and warm index" of a city's people's livelihood. Since the implementation of the "Warm Project", the Municipal Party Committee and the Municipal Government, together with relevant departments and heating enterprises, have formed a strong joint force from top to bottom. The promotion of renovation projects and the implementation of service measures have made everyone see Chifeng's determination to spare no effort to care for the people, and also feel the people's livelihood temperature of the city of "for the people, for the people, and for the people".
Tian Kaicheng, staff member of Changqing Community, Changqing Street, Hongshan District: After the renovation of the "Warmth Project", we have paved the exterior wall insulation with new insulation boards, so as to ensure that residents have a warm environment in winter and have a warm winter.
Yu Ruilin, a resident of Songshan District No. 2 Geology Middle School: After the equipment transformation of our community this year, as well as pipeline maintenance, I think the heating of our community will be better and better in the future. I hope that they can make persistent efforts to do a good job and serve the people.
All-media reporter: Yang Danting Yu Suggestions