When you buy a new car, you want to be safe and happy. But for Mr. Li from Hunan, that wish may be a bit extravagant.
On May 8th, he had just bought less than 1 month of Xiaomi SU7 when he parked the car "brake failure", scared out of a cold sweat.
What's even more devastating is that the call for help in the car went unanswered for more than an hour! Mr. Li said frankly, "At that time, I was really looking at the car and looking confused. "
It is understood that Mr. Li's car is the Xiaomi SU7 standard founding version that he just bought on April 10, worth more than 210,000 yuan.
Who would have thought that the new car had not driven many kilometers before it encountered the trouble that "novice drivers" did not want to encounter.
When parking in Leiyang City that night, Mr. Li suddenly found that the brakes failed, "the foot feeling is completely gone", and then the alarm in the car was great, and 4 abnormal prompts such as "brake system failure" also popped up on the screen, which frightened him.
Fortunately, the speed was not fast at that time, and the vehicle stopped automatically.
Panicked, Mr. Li hurriedly called the SOS system in the car for help, but no one answered for half an hour.
Calling the Xiaomi car service hotline, there was no answer. In desperation, Mr. Li had no choice but to call local roadside assistance and tow the car back to the Xiaomi delivery center in Changsha.
The whole process lasted an hour and a half, and people couldn't help but sigh: At the critical moment, where did the service of Xiaomi Auto go?
What's even more puzzling is that the vehicle after being sent for inspection actually "healed itself". According to the after-sales service, it was the software misjudgment that caused the secondary brake to be misidentified and the brake fluid was instantly withdrawn, and the vehicle could be driven away at any time.
But Mr. Li didn't dare, he wanted to find out the truth about the brake failure. "When I looked up the data, the moment I applied the brakes, the pressure value was zero for a few seconds. Imagine that on the highway, a braking vacuum period of 1-2 seconds is enough to cause a catastrophe. "
In this regard, the after-sales service said that Mr. Li's subjective feelings were inaccurate.
Is it the owner's feelings that are wrong, or is the software really "making a mistake"? What are the potential risks behind this? I am afraid that a convincing explanation from the authorities is still needed.
After all, when it comes to core components such as brakes, any slip-up can be fatal, and there is no room for sloppiness.
Another big doubt in this matter is, why is Xiaomi's after-sales service so ineffective?
Whether it is a service hotline or a helpline, no one answers at the critical moment, which is really undeserved.
In this regard, should Xiaomi reflect on whether after-sales service can keep up while improving the product? Don't let consumers fall into the embarrassing situation of "a new car daughter-in-law becomes a mother-in-law".
As an emerging car-making force, Xiaomi has a lot of experience in intelligence. But what we would like to see is that in terms of basic safety and services, it can deliver a report card that reassures consumers.
A good car is not enough to have "IQ", but also needs to have a reliable "character" that can withstand wind and rain. I believe that through this incident, Xiaomi can learn a lesson, strive for excellence in software, hardware, service, etc., so that more car owners can drive a safe and worry-free car.
Dear readers, what do you think of this Xiaomi SU7 "brake gate" incident? As a consumer, what qualities do you value more in your car? What are your unique insights on the relationship between intelligence and automotive safety? Welcome to leave a message to interact and contribute your insights.
But we also remind that before the facts are known, you might as well give Xiaomi a chance to explain reasonably.
After all, it is not easy for every enterprise, and in addition to criticism and questioning, we must also leave tolerance and love. Let's monitor its growth together and look forward to it giving us a satisfactory answer!