Now the food delivery industry is getting hotter and hotter.
But the competition for takeaway guys is getting more and more fierce.
For a good review, the takeaway brother can be said to have used all his solutions.
But a bad review can make the takeaway brother want to cry without tears and collapse emotionally.
Recently, there was a video about a takeaway brother delivering food according to customer requirements, but being badly commented by customers was pushed to the hot search.
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The video shows that on a street in Beijing, a takeaway boy is standing on the side of the road and is angrily complaining:
"I don't know what they want to do, do they want me to ming"?
It turned out that this takeaway brother encountered something that made him very angry, and he had nowhere to vent, so he was recording a video to ask netizens for help.
According to the takeaway brother, the takeaway brother received an order from a Chery 4S store, and according to the customer's request, the takeaway brother delivered the meal and put it at the company's front desk.
What the takeaway brother didn't expect was that then the customer gave the takeaway brother a bad review.
The takeaway guy said:
It was this bad review that turned me from a king to bronze;
It's this bad review that directly smashed my job;
It's this one bad review, more than 9 o'clock, and there is no single order so far.
It was this bad review that made my account blocked;
The takeaway guy also said:
This customer not only gave him a bad review, but also gave a bad review to a peer he knew.
I wonder what this customer thinks?
Is it easy for us to run takeaways?
In doing so, he is pushing us to a dead end!
Netizens commented
Netizens commented after watching it.
Some netizens gave this takeaway brother advice: When you go to the Chery 4S store, you have to find out who this person is, remember his job number, and you also call Chery every day to complain about him, for such low-quality employees, Chery 4S stores will fire this kind of employee.
Some netizens also said: There are also problems with the system of some platforms, and a bad review will smash people's jobs? There are even examples of customers who run takeaways and say that there are customers who maliciously have bad reviews, and give evidence to Meituan customer service, and the customer service also says that the customer is wrong, but if they don't solve it, they will deduct points for you, or they will demote you.
Some netizens called Chery 4S store from the air: Hurry up and check it! Give an explanation to the takeaway brother, such an employee does too much, and does not give others a way to live, which directly affects the corporate image.
Some netizens said: Don't give bad reviews at every turn, I never give bad reviews when I order takeout, whether it's late or wrong, explain, it's fine.
Write to the end
This customer's approach is really wrong.
You let people put them in the foreground, why do you give them bad reviews in turn?
Was there a misunderstanding in the communication, or was it deliberate?
It's not easy for the takeaway brother, and he really feels annoyed to give a bad review at every turn.
However, it is better to calm down your mentality, this situation is very dangerous even if you run a single on the road.
If there is anything, I should communicate with this 4S store and let the company's leader come forward to mediate, and see if there is any misunderstanding?
Getting a bad review to retract is the best solution.
At the same time, I also reminded this customer not to give people bad reviews at every turn, everyone's life is not easy, why be in a hurry!