In this incident, the public said that the public was justified, and the mother said that the mother was reasonable.
Loading...
The order taken by the blue knight of Huangshi, Hubei Province is to help pick up the express order, however, the customer has clearly said on the order that he will throw 3 bags of garbage with him.
Source, Qilu News.
It's just that the rider didn't throw the three bags of garbage with him after he picked up the courier for him. So the employer gave the knight a bad review, and even said in the message that ten yuan was for his funeral expenses. The content of the employer's complaint to this rider is that the goods are lost or damaged due to the violation of the regulations.
So the platform deducted fifty dollars from the rider.
The customer's complaint, at 9:44 on the night of May 12, the rider received a fine of 50 yuan for the violation of the delivery damage of Bangmaibang, and the deduction details showed that the rider was deducted 50 yuan for the damage and loss of the goods when delivering the order to Bangmaibang.
At noon on May 18, a person in charge of Ele.me said that this matter has been dealt with, and our platform is an automatic punishment, and he was deducted 50 yuan, but later the little brother also fed back the situation to the platform, and the platform deleted the bad reviews for him and returned the money to him.
At the same time, the person in charge also said that they re-verified the riders, and after May 13, they were running orders normally every day, and the bad reviews had been canceled and would not affect the riders' orders.
In fact, now this rider is not the kind of person who helps customers deliver food, but the kind that helps people buy and deliver.
Originally, his main responsibility for the order was to help him get the courier, and one of the customer's accompanying requirements was to throw away the 3 bags of garbage.
However, this errand boy, he took the courier, but he did not follow the proviso of throwing away the three bags of garbage as on the order.
The service industry is not inferior, but sometimes guests don't think so, they will feel that they are superior, guests are other people's dogs, and we work for other people's dogs.
It feels like the customer has already written before the order and wants to take out the garbage, so if this rider should have to complete this task, if you can't complete it, don't take this order, but at the same time, because this guest, he didn't mark how big his garbage is, we are not the parties, so we can't comment.
Could it be that the garbage was very big at the time, so the rider couldn't do it?
However, the guest did not speak in this tone, he said that the ten yuan errand fee charged by others should be regarded as people's funeral expenses, is it too poisonous to speak like this?
Therefore, on top of this matter, I feel that in fact, the guest is not wrong, the guest is right, but it is just that the guest does not seem to have much cultivation when he speaks, and I feel that saying this kind of thing may be just a momentary anger.
At the same time, is there a dual system, that is, the rider can have a bad review system, so can the guest also have a bad review system?
#头条创作挑战赛#