The new forces have recently made a deal again, this time it is Xiao Peng.
On April 26, a Xiaopeng owner (Weibo @ChrisYz) posted a long post on Weibo, saying that the Xiaopeng P7 he purchased had two total power outages in March and April, of which the all-car power outage in March directly caused the vehicle to stall on the highway and almost suffered a rear-end collision.
Subsequently, the vehicle suffered a second power outage after charging in the absence of maintenance, so the owner proposed to defend his rights. The answer was that the vehicle could only be repurchased by Xiaopeng for 180,000 yuan in the form of a used car overhaul.
At the same time, due to the recent price increase of Xiaopeng P7, if the owner wants to buy a new car, he will have to spend another 320,000 yuan - so that one in and one business trip is 140,000.
The owner himself sent a photo of the stall at the time
This story is finished in two words, it doesn't sound like an outrageous thing, but don't worry about it, the things behind this are really interesting.
The story behind this P7 is also too much
Regarding the event itself, let's first talk about a few magical things.
First, the owner is not only the owner of Xiaopeng, but also an employee of Xiaopeng.
In the exposé, the owner did not hide his identity, first of all, he is the first double P7 owner in the country, and he also owns the Xiaopeng P7 670N version and the 670E version, and is also a member of the P7 Hall of Fame.
On the other hand, he is also a Xiaopeng employee. According to his account in Weibo, he chose to join Xiaopeng on October 1, 2021, nearly a year and a half after he bought his first Xiaopeng P7.
In this regard, Xiaopeng said that "he is Xiaopeng's sales". Since Xiaopeng's sales are both self-operated and franchised, we can't judge which category he belongs to, but it is still very clear that Xiaopeng is part of his work.
Weibo-related information of the owner of the car (Weibo @ChrisYz).
Second, the network rumors that the owner of the car put forward an outrageous compensation claim after the problem, which we cannot verify for the time being.
At present, there are rumors that the owner rejected Xiaopeng's proposal to buy back the vehicle in the form of a major repair of the second-hand car, because the estimated value of the vehicle is only 180,000 yuan.
At the same time, the owner of the car proposed to replace the same configuration of Xiaopeng P7 model or Xiaopeng P7 Pengyi version of the plan, or high-priced cash, but was directly rejected by Xiaopeng. There is even a Voice of Xiaopeng who has proposed "let the owner be rational". (Unverified)
The owner posted a screenshot of the chat history of Liu Lu, the experience officer of Xiaopeng
Third, at present, the owner's Weibo long post has been deleted, and it is unknown whether the two sides have reached a consensus.
Although we can still see the owner's Weibo long article on the Internet, on the owner's Weibo homepage, this article titled "A Letter to Master He Xiaopeng, Brother Xia Heng" has been deleted, and at present, we have not learned any news about the reconciliation between the two sides, so it is obviously difficult to say whether the follow-up will break out.
Stalling is not an exclusive problem for electric vehicles
Back to the point, back to the problem that Xiaopeng P7 encountered. In fact, the loss of power of the vehicle has always been the concern of many consumers. Many consumers will feel that this situation is very common in electric vehicles, but in fact, whether it is a fuel vehicle or an electric vehicle, it actually happens occasionally.
According to the consumer reports of the car quality network, searching for the keyword of "power disappearing" and matching the complaints related to the electric motor or engine, we found that since 2022, there have been a total of 22 complaints in this category.
Among them, there are only 4 electric vehicles, involving three electric models, namely Xiaopeng P7, Beijing Hyundai Onsino and Chery eQ (2 times).
The remaining 18 cases came from fuel vehicles, compared with less than 20% of pure trams, which is definitely not the majority.
Complaints about the disappearance of vehicle power in 2022 (partial)
However, carefully review the relevant situation of pure tram exposure on the vehicle quality network, we will find another interesting phenomenon, that is, the number of complaints about the motor on the car quality network has been high, only in April 2022, the car quality network broke out as many as 39 cases of pure electric vehicle motor related exposure, which can be regarded as another complaint disaster area of pure electric vehicles at present - the inability to deliver the car on time and fulfill the promise of "temporary yuliang".
Of course, this problem is not difficult for us to understand, because compared with fuel vehicles, the vehicle structure of electric vehicles will be simpler, and the core problems will naturally focus on the so-called three major motors, electronic controls and batteries.
Therefore, at this level, we still have to remind all consumers, although some of the problems of pure trams in recent years (batteries, electric motors, assisted driving, etc.) are easy to be amplified by everyone once there is a problem, but everyone should still be as rational as possible in the face of problems, and look at these problems objectively.
Looking forward to the follow-up solution of Xiaopeng
At this stage of development, things have gradually entered a situation that is not very pleasing to all parties. According to Xiaopeng, since the owner's consent has not been obtained, and it is impossible to conduct further testing of the vehicle, it can only be promised that consumers will try to solve it, and there is no other way.
For consumers, too long will gradually cool the attention of the outside world, but also make people question his original intention to resolve disputes.
In fact, it is reasonable to say that the owner of the car itself is An employee of Xiaopeng, this communication should be smoother, I believe that now it is necessary to make a fuss on Weibo to publicly defend rights, and it is not his and Xiaopeng's original idea.
Some media coverage
For us potential consumer groups and viewers who do not care about ourselves, really understanding Xiaopeng's attitude and principles when dealing with such problems is an inevitable process for us to build confidence in the Xiaopeng brand and even all the new car-making brands.
Although the consumer has deleted the post at present, we cannot rule out the possibility that the incident has been coordinated internally, but we also hope that the two parties can have a formal notice to let us know the truth of the incident.