In the face of the rapid development of the new energy vehicle market, Jiangling Group and Renault jointly funded the establishment of Jiangling Group New Energy Automobile Co., Ltd. The first model, the E100, was launched, which quickly opened up the market at an affordable price. After that, it was listed pure tram E200N, which was priced at only about 50,000 yuan, attracting many consumers. Recently, when browsing the relevant information on the car complaint network, Xiaobian found that a car owner complained about the E200N car. So, what is the specific situation?
After driving to about 10,000 kilometers, the power battery failed
First of all, let's look at the owner information, according to the complaint page, the complainant is Mr. Li. The distributor is Jiangxi Nanchang Meisen New Energy Co., Ltd., and the battery system is not guaranteed at present.
In order to learn more about the relevant situation, Xiaobian contacted the staff of the website, obtained the contact information of the owner, and conducted a telephone communication.
Mr. Li said that the Jiangling New Energy E200N he purchased had just driven to about 10,000 kilometers, and the fault light of the power battery appeared at the liquid dial.
It is reported that the battery supplier of the car is Jiangxi Foster New Energy Co., Ltd. The owner of the car said that the company's battery is very prone to problems. Today, Jiangling New Energy has stopped cooperating with Foster Battery.
Driving the faulty car to work for a long time, the owner of the car is terrified every day
According to Mr. Li, since the vehicle malfunctioned in March, due to the outbreak of the epidemic in the local area, it was impossible to send the vehicle to the after-sales maintenance service station. During this period, you can only drive the faulty car to work, resulting in panic every time you go out. However, because the children in the family need to go to school, the elderly also need to drive in a vehicle, so they are also quite helpless.
After the epidemic eased, in early April, Mr. Li finally delivered the E200N to the after-sales maintenance service station in Tongling City, Anhui Province. After explaining the vehicle problem, the staff's handling attitude was more positive, and they gave feedback to the manufacturer many times. The manufacturer also said that it will replace the problem battery, but it will never send a new battery over.
The owner said that until recently, the after-sales maintenance station received feedback from the manufacturer, and the power battery of the E200N was disassembled and ready to be transported back to the manufacturer for repair.
After-sales said that because of the epidemic, the logistics of power batteries have been affected
In order to more fully understand the failure of Mr. Li's vehicle, Xiaobian asked the owner about the contact information of the staff of the after-sales maintenance station
After dialing the phone, the staff said that the reason why the processing time is relatively long is that the new energy vehicle is different from the fuel vehicle, and the claim process of the power battery is more troublesome.
At present, the owner's battery has been removed and is planning to be shipped back to the manufacturer for processing. However, due to the current tight epidemic situation in Anhui, logistics are not smooth, and general logistics and express delivery companies do not accept the business of new energy vehicle battery distribution, resulting in the fact that they have not yet been shipped back to the manufacturer.
For the battery maintenance proposed by the owner, the maintenance station personnel said that after the battery is shipped back to the manufacturer, it will only be replaced, and will not be repaired again, because after the battery fails, it cannot be repaired. And said to the editor, I hope that the owner can wait patiently.
Official customer service said that because of the epidemic lockdown, there is currently no staff to deal with it
So, how does Jiangling New Energy view the owner's problem?
Therefore, Xiaobian called the after-sales customer service telephone of Jiangling New Energy. In the communication, the customer service said that the area where it is located, because of the impact of the epidemic, is currently under lockdown management. Because the relevant staff did not go to work normally, it could not be handled. Customer service recommends coming back next week to reflect the problem, and then there will be registration feedback.
National public opinion: Car manufacturers need to choose power battery suppliers carefully
Jiangling New Energy E200N power battery has quality defects, and Xiaobian has long heard about it. The reason for this problem is mainly due to the manufacturer's lax quality control of the battery. Therefore, for new energy vehicle manufacturers, it is necessary to choose power battery suppliers more carefully. Subsequently, if the owner's problem is still unable to be solved, Xiaobian will continue to follow up on this matter.