Recently, a Mr. Li called our hotline to tell us that he bought a new energy truck more than three years ago, thinking that this car could reduce some transportation costs without using oil to electricity. Who thought, this car just came out of the warranty period after three years, the problem will follow, the cost of the car is higher. What the hell is going on?
At the entrance of this car repair shop called Lane Wheel on Wanda North Road in Xiaoshan District, Hangzhou, we met the owner of the car, Mr. Li. Mr. Li said that in early 2019, in the form of financial leasing, he purchased a Changan new energy minivan from a secondary automobile dealer, with a landing price of more than 80,000 yuan.
Mr. Lee
Complainant
We do the drinks trade, and we actually have a delivery team. The logistics industry actually burns oil on the road, including what fuel consumption is very large, plus maintenance. Then we tried the tram, the first cooperation model was to rent a car, and then we started to buy this tram, and then we bought the tram and then there was a problem, and the cost of repairing it was quite high.
After half a day, where is this new energy truck that Mr. Li bought? Mr. Li was a little embarrassed to explain that just halfway over, the car was out of power, and he could only let the driver park the car on the side of the road and rush over first. After waiting for more than 20 minutes, Mr. Li's new energy truck finally arrived. However, when the car made a U-turn at the intersection, it stopped again.
Mr. Li told reporters that his Chang'an new energy minivan did reduce his operating costs a lot when it was just purchased, and he could save an average of about 1,000 yuan per month on fuel costs. But who would have thought that as soon as the car was warranted this year, problems began to appear one after another.
There will be a sudden power outage during driving, and the water temperature is too high. Then its charging gun needs to be readjusted, that is, it will often break, and then buy an amount that will be relatively large, basically based on these three (faults), which is a long-standing problem.
We learned that in general, the warranty period of automobile manufacturers for the household non-operating new energy vehicle three-electric system can be as long as 8 years or more than 120,000 kilometers, why is the warranty period of Mr. Li's car only a short three years? Mr. Li said with some helplessness that because his car was a new energy truck, the driving license could only be registered as an operating vehicle.
Originally thought that buying a new energy truck can reduce the company's operating costs, who can think that the car out of the warranty period problems continue. However, the car is constantly malfunctioning, which may be a quality problem of the vehicle, or it may be a maintenance problem. We noticed that in fact, the place where Mr. Li repaired the car was not the 4S shop of Changan New Energy Vehicle. So is this car broken, or is it repaired?
Mr. Li told reporters that after his Changan new energy truck exceeded the warranty period at the beginning of this year, in order to reduce the corresponding maintenance costs, under the recommendation of the car sales company that originally bought the car, he sent the car to the lane wheel car repair shop for maintenance.
Subsequently, together with Mr. Li, we found Mr. Mao, the person in charge of the driveway steam repair shop.
Came over to repair the car twice, and then the first time this car has only one problem, that is, it will suddenly lose power on the way. After a sudden power outage, it needs to be stopped to the side to restart before it can be turned on. Then we came over and repaired it, and repaired us for more than 700 yuan. After the repair, this problem continued to have, and then there were two more problems. One is the small yellow light next to the right turn signal that will light up, the second is that it will heat up, and then after the heat, its cooling system water circulation there is no use. There is also a problem, that reversing car has also broken for you, and sometimes it will not fall. For more than 700 yuan you have to fix the problem, you repair the derivative problem, you should solve it, instead of asking us for extra fees.
For the problem reflected by Mr. Li, the person in charge of the auto repair shop said that the reason for the problem may be that Mr. Li did not clearly inform the vehicle failure at the beginning, coupled with his Changan new energy truck itself, the foundation is poor and there are many problems, which has caused problems after maintenance.
Mr. Mao told reporters that according to his understanding, the new energy models produced by Changan Automobile in the early days were high due to the high maintenance price due to more faults after they were released from insurance, so many drivers would send the car to a third-party maintenance agency like him for maintenance in order to save costs. In fact, their store has accumulated considerable maintenance experience for Changan Automobile's new energy models, so this time they are confident that They can completely repair Mr. Li's vehicle.
Dr. Mao
The person in charge of the lane wheel repair shop in Xiaoshan District, Hangzhou
After this inspection, if it is because of a failure last time, then we will not charge this maintenance fee. If it is well repaired, I will fix it for him anyway. Repair is not good, anyway, the repair fee I will refund to him, when the time to go to the 4S shop to see. In addition, there is another appeal, that is, if it is repaired, we will give him maintenance work orders and the like.
Source: Zhejiang Jingshi News
Edit: Qiang Wei