These days, buy vegetables, buy medicine, take out
It is still the most concerned topic of the public
On March 30, a notice that "from 3 o'clock on April 1 to 3 o'clock on April 5, 2022, all online app orders will be closed for offline delivery and express delivery" has attracted much attention. The notice said that meituan, Ele.me, Hema, Dingdong grocery shopping, JD.com, Sam's Club and other apps that provide "online ordering and offline delivery" will stop running. The Shanghai rumor dispelling platform quickly found out that the notice did not cover the whole city, but came from Sheshan Town, Songjiang District.
But
Clarification message after publication
The Shanghai rumor-busting platform received many messages from citizens
Some of them said that their area also suffered from the suspension of the platform;
Some said that the shortage of capacity on the platform in the region was prominent, and "the order could not be placed";
Another part said that although the platform is running, the physical store has stopped serving, and some delivery workers cannot buy goods.
What are the facts?
Citizens reflected the problems of "no capacity" and "no purchase"
Is there a workaround?
Pro-testing
▽
The service varies significantly from region to region, and some areas can buy it at the wrong peak
April 1 was the first day of nucleic acid screening in Puxi District. Early in the morning, the Shanghai rumor dispelling platform launched a survey and found that the delivery services in different regions were quite different.
Ms. Qiao, who lives in changfeng xincun street in Putuo District, said that she bought fresh milk through Dingdong in the morning and sent it before noon; but the box horse was tight and the order failed. Ms. Sun, a resident of Taopu Town in the same district, said that she "picked up the leak" at about 14:00 on the same day, and the Dingdong food shopping station near her home was full of transportation capacity during the time period.
In addition, residents in Wujiaochang Street, Jiangpu Road Street, Congjiang Road Street in Yangpu District, Jiangning Road Street, Caojiadu Street, Tianmu West Road Street in Jing'an District, Tianping Road Street in Xuhui District, Jiangsu Road Street in Changning District and other places have said that they have placed orders and received goods through fresh e-commerce and takeaway platforms on the same day, but generally reflect that it is not easy to grab orders.
On April 1, at the entrance of a small district in Jing'an District, volunteers help delivered takeaway orders ordered by residents
However, residents of Jiangqiao Town, Jiading District, and Songnan Town, Baoshan District, said that they received some fresh platform app page prompts on the same day, indicating that nearby stations were temporarily suspended; residents of Xinqiao Town, Songjiang District, also said that all fresh e-commerce, takeaway and express delivery services in the area stopped serving from that day.
Some residents in some areas have suggested that although takeaway is still in service, there are fewer choices than before. When Ms. Liu, who lives in the North Railway Station Street of Jing'an District, opened the takeaway software, she found that many shops around her home that originally provided takeaway services were closed. However, on the afternoon of April 1, she successfully purchased a large bag full of food at the FamilyMart through the Meituan takeaway, and the rider delivered it 20 minutes later.
On April 1, Ms. Liu successfully placed an order for food from a convenience store through the Meituan app
In Pudong, Punan, and adjacent areas, fresh e-commerce and takeaway services also vary by region. Residents of Shanggang Xincun Street in Pudong said that fresh e-commerce companies can place orders, but the delivery efficiency is relatively slow, and some orders can be delivered the next day. Residents of Chuansha Town said that they can place orders through fresh e-commerce for two consecutive days. Residents of Lujiazui Street said that fresh e-commerce and takeaway platforms are in service, but fresh e-commerce is very sought-after, to "faster than hand", takeaway found that many merchants are in a closed state, unable to place orders.
What is certain is that there is no suspension of fresh e-commerce and takeaway services in the city, but there are indeed some areas where citizens cannot place orders online.
In response to this problem, the relevant platform explained that "whether to operate" is determined according to the prevention and control requirements of different regions, and there is a phenomenon of dynamic adjustment of site services, "Some sites may still be operating normally today, but the next day because of the need to cooperate with prevention and control, they need to be temporarily closed." "Therefore, it is difficult for the platform to give a list of operating stores, but it will be reminded at the first time according to the citizens' delivery address through the push of the app's home page, hoping to get the public's understanding."
platform
While increasing transportation capacity, while promoting "set set delivery"
A number of fresh e-commerce and takeaway platforms in Shanghai have said that the shortage of sorting personnel and delivery personnel is the main reason why citizens reflect that it is "difficult to place orders". However, the platform side has found ways to improve its service capabilities.
On the evening of March 31, a news of "the most beautiful boy group parachuted into Shanghai" landed on the hot search, and the protagonist was more than 100 delivery personnel urgently transferred from Shenzhen by meituan grocery shopping. This is not the first time that the platform has increased its manpower. The relevant person in charge of Jingdong Dajia Dada Express also revealed that since March 23, the platform has allocated more than 100 riders from Suzhou, Xiamen, Northeast China, Tianjin and other places to Shanghai, respectively, to Sam,Wal-Mart, METRO, Yonghui, Bailian and other stores to support distribution. Hema and Dingdong buy vegetables have increased their service capabilities through temporary transfers and shared employees, including headquarters staff and technicians of these companies, who have joined the delivery army in private cars.
"However, it feels like it is difficult to alleviate the current capacity contradiction by just increasing the number of delivery personnel, because the orders are too scattered." Mr. Chen, a citizen who lives in Wujiaochang Street in Yangpu District, ordered a cup of milk tea through the takeaway platform on April 1, but after receiving the milk tea handed over by the volunteers of the building group, he immediately felt "very embarrassed", "The current transportation capacity is so tight, milk tea and snacks are not necessities, so small orders have to be taken out of the brother to run once, but also volunteers to send once, a bit of squeezing public resources, I should not." He feels that the initiative of many communities to issue "less unnecessary takeaway" is very reasonable, and for fresh e-commerce and takeaway platforms, different orders should also be graded, and the limited resources should be left to the people who need it most as much as possible.
On April 1, Mr. Chen bought a cup of milk tea through takeaway, but soon regretted: "Leave the capacity to those in need"
In fact, related companies are also adjusting their service methods. In the early morning of April 1, Hema official Weibo released a message that the Shanghai store will provide group purchase services from this day, and the first batch of 8 Hema fresh stores and 2 Hema X member stores will be involved in Pudong, Jiading, Minhang, Yangpu, Jing'an, Baoshan and other districts. Group purchase adopts the mode of "package purchase, next-day delivery". The news also said that community users within the coverage of the above 8 Hema fresh stores can still purchase goods through the app on April 1 and 2, which will be delivered by the Hema delivery staff on the same day; but since April 3, online users will be suspended from placing scattered orders, and all will be converted to group purchase packages.
Hema related personnel said that this adjustment is to improve efficiency and increase service coverage through the way of "set set delivery". According to operational experience, the store efficiency of package group purchase is more than 5 times that of individual order delivery. Therefore, they plan to expand this service to all Hema fresh and Hema mini stores in Shanghai. Of course, group purchase packages are deliberate. Taking the 199 yuan family basic package as an example, including fresh, fruit, meat, eggs and poultry, seafood and aquatic products, dairy products, Hema workshop and other 6 categories, a total of 16 products, can be eaten for a family of 3 for two days.
Dingdong Grocery Shopping has also launched the "Dingdong Neighborhood Group" to support the docking of the community and the platform and adopt intensive guarantee of supply. The relevant person in charge of Dingdong to buy vegetables said that the "Dingdong Neighborhood Group" is particularly suitable for sealing and controlling the community, and the platform will make vegetables, fruits, meat, poultry and eggs, and rice noodle oil into a combination package, and distribute it to the community self-pickup point through small trucks at regular intervals and fixed points every day, maximizing the distribution efficiency.
A small district in Xuhui District purchased goods through the "Dingdong Neighborhood Group"
Pinduoduo used its "Kuaituantuan" platform to support the governments of Caojiadu Street in Jing'an District, Maqiao Town, Xinzhuang Town, Zhuanqiao Town, Xinhong Street and other governments in Minhang District to open community group purchase methods and collect and send guarantee supplies. According to Wu Liang, deputy mayor of Maqiao Town, in order to ensure the "vegetable basket" and "rice bag" of the town's 200,000 residents during the sealing period, many large enterprises and merchants hope to directly dock with the community neighborhood committee, but the grass-roots cadres work a lot and have heavy tasks, and they can't afford to undertake a large number of trivial orders and collect orders. This group purchase is headed by the town government as the "big leader", Pinduoduo provides technical support, and then docks with relevant enterprises to provide residents with grain, oil, rice noodles, fresh fruits and vegetables, dairy drugs and other commodities. At present, the model has more than 50,000 times to follow the group, and the number of participants has exceeded 70,000, alleviating the "difficulty of buying vegetables" of local residents.
business
Adjust the menu to serve the public
The Shanghai rumor-busting platform also found that although some physical merchants have chosen to temporarily close their businesses and no longer provide takeaway services because of the sealing and control screening, a considerable number of them are very insistent, saying that "as long as there are conditions for business, we will definitely open"; some also adjust the menu to meet the current consumer demand as much as possible.
At the same time, the convenience bee that provides online and offline services has stores in Puxi Pudong, but some stores have been temporarily closed recently, and stores that can adhere to business have given a promise: never increase prices. The relevant person in charge said: "The store switch situation follows the epidemic prevention measures, but as long as there is a condition, it will open the door." ”
At noon on April 1, when Mr. Zeng, who lives in Wujiaochang Street in Yangpu District, ordered food through the Ele.me takeaway platform, he unexpectedly found that the menu of the restaurant specializing in barbecue meat had "fresh seasonal vegetable packets" at 99 yuan and 10 pounds. He ordered one with the mentality of trying it out, and half an hour later he received a notice that the dish had been served. With the help of the community "Dabai", Mr. Zeng got the seasonal vegetable bag and found that the variety was very rich: apricot abalone mushrooms, Shanghai green, lettuce, potatoes, onions...
Fresh seasonal vegetable buns that Mr. Zeng bought through takeaway
"Why are kebab restaurants selling seasonal vegetable buns?" The Shanghai rumor-busting platform failed to contact the store, but contacted the clerk of the Tianshan Road store in Changning District, which also sold seasonal vegetable bags of the same brand. The clerk said that in order to ensure the supply of meals, the store was approved to provide takeaway services during the closure period. Taking into account the actual needs and objective conditions of the public, they adjusted the dishes, and the takeaway dishes were adjusted to fresh food and security packages, including "no meat and no happy buns", "fresh seasonal vegetable buns", "flavor dim sum buns", etc., all of which are mainly mainly suitable for family sharing.
On the same day, Mr. Qian, who lives in Shimen Erlu Street, Jing'an District, bought the "Sauce Duck Leg/Celery Blind Leaf Meat Shredded/Brine Egg Set" at the Jing'an Temple Store of Xinzhenjiang Restaurant through Meituan takeaway. The Shanghai rumor dispelling platform learned and found that the store is not open at any time. The clerk explained that this is because the store is also one of the anti-epidemic material support enterprises, and it is serving meals for anti-epidemic personnel these days, but "when there is a surplus of production capacity, the takeaway platform will be opened intermittently, about 5 to 10 minutes each time." Although the opening hours are uncertain, as long as the page shows that the merchant accepts the order after the consumer places an order, in principle, the meal will be served, but the delivery time may be extended, and I hope that the consumer will understand.
There are also Puxi residents who successfully bought "refueling meals" from McDonald's. According to the relevant person in charge of McDonald's, they are also supply guarantee enterprises, and previously operated "guarantee restaurants" in Pudong and Punan areas with the support of relevant departments and under the guidance of epidemic prevention, and also opened "guarantee restaurants" in Puxi area from April 1. At present, there are Dapuqiao stores, Hong Kong Mingdu stores, Xikang Road Guanshengyuan stores, Guangxin Tesco stores, Longchang Road Hualian supermarket stores and other businesses, which can provide centralized food delivery and emergency meals for the surrounding sealed residents.
McDonald's delivery staff prepares to deliver the meal
The person in charge said that during the epidemic period, materials and manpower are relatively limited, and the needs of sealed residents are often large and urgent, so the "guarantee restaurant" cannot provide a full menu on weekdays, but designed 6 "refueling meals", including staple foods, snacks, snacks, drinks, etc., "so as to improve the efficiency of meals and delivery." It is reported that on the first day of the "operation of the guarantee restaurant" in pudong on March 28, nearly 7,000 "refueling meals" were distributed to the surrounding sealed residents.
At present, Shanghai has entered a critical period of epidemic prevention and control, and it is inevitable that all aspects of citizens' lives will encounter inconveniences. If you have any comments and suggestions on the prevention and control of the epidemic, or encounter difficulties and need help, please leave us a message at the end of the article and leave contact information. We will pass on information to the relevant departments in a timely manner and try our best to solve your problems.
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Author: Ren Chong Zheng Shuo
WeChat Editor: Jia Simin
Proofreading: Nano