A video that went viral on the Internet plunged Yuan Ji Yunjiao in Shenzhen into a storm of public opinion. In the video, a delivery worker is treated unkindly by the clerk, and the incident then turns into a vicious battle that affects the entire dumpling shop. This incident not only damaged the reputation of Yuan Ji Yunjiao, but also caused the takeaway platform to take down their store, and the business plummeted, for this incident, the owner of Yuen Ji Yunjiao had to bear a heavy price.
One day, a shocking incident occurred in the Yuan Ji Yunji dumpling shop in Shenzhen. A delivery man waits inside the store to pick up the food, politely asking the clerk about the order. However, he was indifferently ignored by the clerk, who completely ignored him and went straight to pick up other orders. When he asked again, the clerk's attitude became even more arrogant, not only did not answer the question, but also asked the delivery man to go out and wait.
The delivery man was angry but did not leave immediately. However, the clerk's attitude intensified, not only refusing to make orders for him, but also mobilizing the staff of the back kitchen to deal with the delivery staff. The situation escalated drastically, and the delivery man angrily recorded the incident into a video and uploaded it to the Internet.
The video quickly caused an uproar online, and many delivery workers felt the same way. They expressed their anger and protest over the clerk's actions in a video commentary. However, Yuan Ji Yunjiao's response was shocking. Not only did they not reflect on their actions, but they also engaged in a war of words with the delivery boys. There were even threats to spit in dumplings, causing more anger.
The pressure of public opinion increased, and the business plummeted, and Yuan Jiyunjiao was finally forced to apologize. In the video, the clerk admitted that his emotions were out of control and angry words, but the outside world questioned their sincerity. The store manager also issued a public apology, admitted his mistake and expressed his willingness to accept criticism.
However, it is widely believed that this is just an apology forced to be issued because of bad business, rather than a sincere reflection. Because even after apologizing, Yuan Jiyunjiao's response was still infuriating, and they did not change their arrogant attitude, but further insulted netizens.
The takeaway platform had to take action and removed Yuan Kee Yunjiao's shop. After the platform was taken off the shelves, the store's business plummeted, the store was empty, and who would want to go and taste dumplings with saliva or mixed fillings?
For this incident, people familiar with the matter revealed that the franchise fee of this dumpling shop was as high as 900,000 yuan, and the misconduct of these clerks almost destroyed the entire store. Stores will probably regret hiring such employees. This incident also makes people wonder whether ordinary employees can take such extreme behavior, whether the store is involved, and finally can only wish those unfortunate customers who go to taste clean dumplings.
This incident has taught us that respect for customers and warm service are the basic principles that every merchant should follow, otherwise it will not only lose credibility, but also pay a huge price. Regardless of the field, the attitude towards people is crucial, because it is related to the fate of a company.
It is hoped that this incident can become a negative teaching material, reminding other businesses to respect customers and avoid similar incidents. The incident also taught an important lesson that no matter what position you are in, you should be polite and respectful to others to avoid unnecessary disputes. If people can get along more kindly with each other, society will be more harmonious. May this event be an opportunity for merchants and employees to learn together and understand that long-lasting business relationships can only be established by treating customers with sincerity. This incident also taught us that respect and courtesy are important values in business and social interactions, and that any disrespect for others will pay a price. It is hoped that this event can awaken more people to treat others with kindness and respect, so as to create a better society.