Meituan wants to provide pensions and follow-up assistance to the families of the delivery workers who were stabbed to death by security guards, which is a good thing! However, this is an emergency measure to cure the symptoms rather than the root cause!
How can we prevent such tragedies from happening again?
Delivery man is the most aggrieved profession in China, there is no one!
Delivery man is an indispensable profession in modern society, he not only delivers food, but also delivers medicine and food to various other items to solve people's urgent needs!
However, while people enjoy the convenience brought by the hard work of the delivery workers, some people have a great deal of discrimination against them!
In this society, 10,000 yuan may not be able to buy a good person. However, 10 dollars can buy a god title!
Therefore, many people spend 10 yuan and 20 yuan to order a takeout, and they really regard themselves as gods, and the platform also regards them as gods!
As the most important link between the platform and customers, the delivery staff has become the object of command, and all the risks and dissatisfaction are borne by them!
Many low-quality customers lack tolerance for delivery workers, and they have to complain if they overtime. Some people even ask the delivery staff to do things beyond the scope of work, such as throwing out garbage by the way, picking up couriers, buying things, etc., and give bad reviews if they don't agree...... They enjoyed the feeling of being a god for 20 dollars!
This is the dark, the evil of human nature that is typical of human nature. In the bottom of the population, achieve a morbid sense of accomplishment satisfaction!
In fact, many of them are also at the bottom of society, or their income is not as high as that of delivery workers!
There are also some people who dare to use chicken feathers as arrows and maliciously make things difficult for delivery people if they have a little insignificant power in their hands!
Delivery workers suffer from this discrimination and pressure every day, which is not found in any other industry!
They are really the most aggrieved practitioners in this society!
Speaking of this, it can't help but remind people of Xuchang's Fat Donglai Department Store, he has a unique humane care system: employee grievance award!
This is a respectable enterprise and entrepreneur, reflecting the warmth and brilliance of human nature, such an enterprise, deserving of his prosperity!
And the most aggrieved delivery person, after suffering from the difficulties of some unscrupulous customer security guards, will also suffer the critical blow of the platform's deduction of points and fines, and the double injury is really unreasonable!
However, from the perspective of social stability and harmony, and from the perspective of the benign development of the industry, the takeaway platform must make changes and cannot blindly treat the delivery staff harshly!
Customers and delivery workers are the food and clothing parents of the food delivery platform, favoring one over the other, and eventually the platform itself will be eaten!
1. Appropriately extend the delivery time of the delivery staff, and double the delivery time in bad weather!
2. According to the distance, the delivery staff will not be punished if the delivery overtime is within 5 minutes to 10 minutes! In the case of bad weather, there will be no penalty for overtime of 15 to 30 minutes!
For most customers, 5 minutes and 10 minutes will not cause much loss and inconvenience, but for the delivery staff, sometimes it will really kill them, and many times they are really exchanging their lives for time in order not to be late!
3. Annotate the specific situation of the distribution area through big data:
a. The gate guard needs the delivery staff to register personal information every time: the delivery time of this kind of place should be extended by at least 5 minutes, because during the peak period, many delivery workers are crowded together!
b. The door post does not allow the takeaway to enter: Some places do not allow the takeaway to enter, but the customer is unwilling to come down to pick it up, which makes it difficult for the takeaway to deal with it, and the conflict with the door post intensified in this way. This kind of place should be specially marked, the delivery person has the right to put the goods at the doorman, if there is a customer complaint that it is not delivered to the door, the delivery person cannot be punished!
c. The gate post allows riding into the delivery! This kind of time is very rare, generally an old community!
4. Establish a red and black list of customers. Takeaway platforms can't just establish a blacklist for takeaways, and for customers who maliciously complain and make things difficult for takeaways, they should be specially labeled, so that takeaways have the right to choose whether to deal with such people!
It also urges the whole society to form a healthy atmosphere of mutual respect, and cannot meet the requirements of some low-quality customers without a bottom line!
5. Establish legal aid mechanisms for delivery workers: Popularize legal knowledge of self-protection for delivery workers, and use reasonable means to collect evidence to protect their rights and interests. Provide free legal support to injured delivery workers!
6. The ultimate solution: all takeaway platforms are united, and the takeaway is only delivered to the door of the community, and the customer comes out to pick it up, or puts it in the designated position at the door, or is delivered by the security guard! This can avoid the contradiction between 99% of the takeaway staff and the security guard, and reduce the occurrence of vicious incidents!