A week has passed since the 315 party, but this year's 315 seems to have a special "taste", so that a week later, the heat is still continuing. Compared with the deception of the network such as live broadcasting, the hottest thing is "sauerkraut", after all, it is a real aftertaste "lingering fragrance", so that many people recall the taste of laotan sauerkraut beef noodles, and there is also a faint nausea.
However, thinking back to the previous issues such as Baojun, Volkswagen, and Infiniti transmissions, this year's 315 seems to be particularly open to car companies. This has to give people the illusion that this year's car problems have not reached the point of 315?
Of course not, after all, the time of the party is limited, and it is definitely left to the "heavy" event. In fact, for cars, it should always be more important, and car safety is second only to food safety.
So today, let's talk about which new energy models and car companies affect the rights and interests of consumers. Even if they don't go to the 315 party, we still have to remind consumers.
1, "lock the electricity", buy 500km endurance, can only open 200km!
If a single event cannot be taken seriously, what about a collective event? A "power lock" phenomenon covers almost half of the new energy vehicle circle.
Because the vehicle is full or the charging speed is too fast, there may be dangerous situations such as spontaneous combustion, so the car company has limited the battery charging capacity and charging speed. At first glance, it seems that there is no problem, and it is even for consumer safety.
But this can be different from the advertised when buying a car, advertising 500km endurance, and only running more than 200km after locking the electricity. Advertise fast charge half an hour to charge to 80%, after locking the power it takes 1 hour. The charging time has become slower, the amount of power charged into it has become less, and how much charging time cost has been eroded inside and out.
Consumers spend 200,000 or 300,000 to buy, all of which are advertised 500km endurance, if you say that the endurance is only 200km+, who will pay so much for a car?
After all, many cars with 100,000 yuan can last 300km+.
If the vehicle design is flawed in the beginning, it should not be listed or over-publicized, and it is the consumer who ultimately suffers. This time, the phenomenon of power locking is still very common, GAC Aean, Xiaopeng, Weima, etc., and all of them are in the case of consumers unknown, through OTA or to the store and other changes to the vehicle's BMS system.
And to this day, several officials have not responded positively to the phenomenon of locking electricity.
We do a calculation, as we all know that the best charging range for car batteries is 20%-80%, it is well understood that mobile phone lithium batteries are the same reason, used in this range, can well delay battery attenuation. Imagine if you lock in the upper and lower values, there is still 60% of the available range left.
The 60kWh battery pack has 36kWh left to use, and if the car consumes 15kWh/100km, then the car's endurance is more than 200km.
If it is a 90kWh high-capacity battery, there are still 54kWh left after locking the power, and the general high-capacity battery model consumes more power, let alone 20kWh/100km, this car is still running less than 300km, and the endurance directly returns to the level of 3 years ago.
This kind of power locking behavior has seriously affected the rights and interests of consumers, and it should not be operated in the case of consumers' unknown.
For such cases, the manufacturer should not only inform the consumer before modifying the procedure, but also compensate the consumer accordingly after the power is locked. Although several manufacturers have not responded, we will continue to pay attention to the power lock incident.
2. Change the "core", the 8-core CPU becomes a 4-core
A few days ago, the tank 500 fire was launched, and various media outlets made excellent evaluations of the car. But under the umbrella of Great Wall Motors, Euler seems to be a doorwig.
The reason is inseparable from the "core changing door" of Euler's good cat.
At the beginning of the listing, Euler Good Cat advertised that the car machine was equipped with Qualcomm 8155 on-board chips, which is also the first echelon of the current mass production car.
At the same time, with excellent appearance design, good cats have also received good sales.
However, no matter how good the hiding can not hide the technical control, a car owner in the preparation for the car into the Carplay function, found that the car is equipped with Intel 4-core chip, and the advertised Qualcomm 8-core is far from the difference. This discovery does not matter, after the fermentation, more car owners found this problem.
In fact, it is also well understood that the production capacity of in-vehicle chips in the past two years is well known, in order to produce and sell, Euler Good Cat in the Snapdragon 8155 chip supply is insufficient, the use of more adequate supply of Intel 4-core chips to replace.
In fact, this kind of method is not wrong, after all, for the car machine, The Intel 4 core is also enough to use the ranks, to meet the daily use is no problem.
In the past two years, there are many ways for car companies to deal with chips, such as Audi first delivering a key, the second key in the follow-up; Cadillac cancels the streaming media rearview mirror. But they are all in the case of the consumer's knowledge, Euler's fault is that he did not inform the consumer, if it were not for the owner of the car to find out first, Euler's good cat's concealment operation may really be successful.
Although Euler has subsequently carried out compensation measures against this part of the owners, it is wrong to be wrong, and I hope that Euler will take it as a warning and refuse to do such things to deceive consumers again.
3, "blind booking" is very assured, after the configuration is very heartwarming
Krypton 001 has attracted the attention of countless consumers before it was launched, whether it is the appearance or performance, including its extreme krypton brand name, which obviously makes those geek consumers addicted. The blind booking of Extreme Kr 001 was successful and achieved very good results.
But when you pay the money, you are a "father", when you pick up the car, you become a "son", due to vehicle research and development and production capacity and other reasons, Extreme Kr 001 has been delayed in delivery. In fact, the delay in delivery is understandable, after all, many brands have had similar problems, and it is just in time for the year of "lack of core".
However, the problem after the delivery of Extreme Kr 001 can really damage the rights and interests of consumers. Standard variable configuration is the basic operation, and many standard configurations in blind publicity have become optional after listing.
This is nothing, even if you choose it, you may not be able to choose your favorite configuration.
The normal price of the extreme krypton 001 optional canopy is 10,000 yuan, and the discount also reaches 6,000 yuan. However, after the owner selected the installation, he found that the EC light-sensitive sky curtain color changed from the previously advertised gray-black to blue, and the official explanation was that the gray-black technology was not mature enough, which was obviously intolerable for these "geek" owners, and also made the vehicle's sense of high-grade a lot lower.
Not only that, such as the seats of carbon black interior vehicles, only the seat cushions and cushions are leather, compared to other interior models in the leather area is much less, which is also in line with the official publicity.
At the same time, the Japanese imported motors advertised by the extreme krypton 001 have also appeared in the follow-up vehicles with imported and domestic motors.
In fact, none of the above will affect consumer use too much, but this is obviously caused by the excessive publicity of Extreme Kr 001. Moreover, the vehicle did not conform to the advertisement and was not informed in advance, which seriously affected the rights and interests of consumers.
Although the extreme krypton 001 is the first car of extreme krypton automobile, as a car company backed by Geely, such low-level over-publicity mistakes obviously cannot be made, and I hope that the models after extreme krypton will not have such a situation again, is it really not good to publicize it?
4, conceal the new model listing, the new car to the hand in seconds to become the old model!
Looking at the subtitle, many people guessed that we are talking about the ideal 001 that was remodeled in the first year. Before the arrival of the new model of the ideal 001, in order not to affect the sales of the old model, the dealer concealed the new model listing, which is very conducive to cleaning up the inventory of the old car.
However, many car owners just bought a car, and found that the new ideal ONE was listed without warning, spending 10,000 yuan more, more configuration, and larger fuel tanks, which solved many consumer pain points. The prospective owner who has not yet placed an order is very happy, and the owner of the car who has already picked up the car wants to cry without tears.
Not only that, the difference in products is only one aspect, and the new listing also has a certain impact on the price of old used cars. To the hand seconds to become old, can not be returned, the value of the vehicle fell off a cliff, who can bear this?
Although the practice of ideal car is not as serious as the deception of the above several, the deception is still considered to have damaged some of the rights and interests of consumers. If you tell that the new model is about to be listed, the introduction of preferential policies, etc., is the real respect for consumers.
5, data privacy mandatory collection, do not accept it can not use the car machine!
Finally, let's talk about consumer data privacy, in this era of smart cars, there are also pros and cons, while the car machine is better to use, it is possible that your privacy will also be gone.
Many smart cars will add cameras, out-of-car sensors, etc. to the car, which also allows consumers to risk data privacy leakage. The same is the ideal car, many car owners in the OTA upgrade, found that the system software license agreement only has a unified option, that is, you want to upgrade, want to use the car machine, can only agree to privacy permissions, there is no option to refuse.
Due to the development of the Internet of Vehicles, many brands will collect some browsing data of the car machine in order to calculate consumer portraits and push relevant information streams for users.
Some brand owners said that if they choose not to agree when the permission is authorized, the relevant remote control and other APPS will not be able to be used, and some functions will be invalid.
Imagine that on a fully authorized smart car machine, your vehicle basic data, identity data, vehicle status data, behavior data, are all exposed to the server, and even many people do not know, which will have a great risk of privacy leakage.
At the previous two sessions, Chen Hong, chairman of SAIC Motor, had put forward opinions on issues such as intelligent network user information security and other issues, but at present, the domestic security system for automobile data is still not perfect, which is also a problem that both vehicles and users must pay attention to.
Write at the end
In fact, for the problem of new energy vehicles, far more than the above, we have only proposed a few serious events. I also hope that the above manufacturers can pay attention to it, ensure the rights and interests of consumers, and take users as the criterion to create a more trustworthy brand.
When everyone buys a car, they should also polish their eyes, not to be used as leeks, false propaganda, concealment of the sky, invasion of privacy and other behaviors are even more invincible. As a media, it is also incumbent upon us to promote manufacturers to solve problems for consumers, and we will take this as our responsibility.
If you have been infringed upon when buying a car, you can also give us a private message or a message at any time, and we will fully support the joint protection of rights. (Some of the pictures in the text come from the Internet)