It's a pleasure to pick up a new car
But Ms. Shan in Changsha was very worried about it
Because her new Lexus was parked at home for five days
The car won't start...
What went wrong?
The explanation of the 4S shop made Ms. Shan even more dissatisfied
Pure electric vehicles cannot be started after parking for five days
4S shop "ride the electricity" rescue
On February 16, Ms. Shan from Changsha purchased a pure electric new energy vehicle at the Lexus 4S store in Lexus, Medong, Lugu Automobile World.
After driving home, on March 5th, Ms. Shan went out for 5 days because of something, and when she went home to prepare to drive, she found that the car could not start, and in desperation, she had to ask the 4S shop for rescue.
In desperation, Ms. Shan had to call the 4S shop to apply for rescue, and after the rescuers took the vehicle to power up, the car could finally start.
The 4S store said that the auxiliary battery was de-energized
Auxiliary battery control start-up and anti-theft
Start at least half an hour a week
After the inspection of the 4S shop, Ms. Shan was told that because the car's small battery did not have electricity, the vehicle could not start. But Ms. Shan said that before she went out on March 5, the car's battery display was still more than half.
Ms. Shan told reporters that she did not know that there was a small battery on the car, and the technical director of the Lexus 4S store in the United States explained that the so-called small battery was actually the auxiliary battery of the vehicle.
The technical director explained that even if the vehicle stops moving, the battery will continue to discharge because the anti-theft and computer systems are still in a working state.
The meter does not show the auxiliary battery level
4S shop recommends that car owners use more
There is no specific description at the time of sale
The owner of the car offers to return the car
The technical person in charge of the Lexus 4S store in Changsha Meidong said that the vehicle must be in the state of start-up, and the power of the power battery will pass through the converter to charge the auxiliary battery, so the vehicle cannot stop for a long time.
Ms. Shan was surprised to get such a statement, because when she bought the car, no one told her about the situation.
So, how to judge whether the auxiliary battery is full, Ms. Shan said that there is no way to know, because the vehicle's dashboard will only show the number of kilometers left to drive and the power of the power battery.
The sales director of the Lexus 4S store in Changsha Meidong said that because the vehicle does not show the power of the auxiliary battery, they recommend that the owner use it as much as possible.
For such a statement, Ms. Shan said that she could not accept it, because she had never used new energy vehicles before, and the sales staff did not explain to her.
On March 14, in the face-to-face negotiation between the two sides, the 4S shop rejected Ms. Shan's request to return and replace the car, but gave such a solution.
At present, the two sides are still negotiating on a specific treatment plan.
Lawyer's Opinion:
The seller shall fully guarantee the buyer's right to know
Lawyer Huang Kang of Hunan Jinzhou Law Firm believes that when selling vehicles, vehicle dealers should inform the vehicle buyer of the problems that may need to be paid attention to during the use of the vehicle, and fully ensure the vehicle buyer's right to know.
Source: Mango City