From May 10th to June 10th, LEXUS and its authorized dealers launched the "Heart's Delight, Do&Go" Spring Customer Care Campaign, which provides spring caring and comfort for spring caring with thoughtful and respectful service and a variety of seasonal maintenance packages.
Multiple maintenance courtesies for a worry-free trip in spring
The event launched a maintenance package for the engine of the core components of the car , the "Premium Oil Upgrade 5 Times Package" to help safely travel in the spring. After the engine experiences the cold temperature of winter, it is prone to problems such as throttle response hysteresis and wear of parts. LeXUS premium engine oil with excellent lubrication and cleaning performance is selected to provide better lubrication and protection for the engine and improve engine fuel efficiency. At the same time, with the engine cleaning additive and the intake system cleaner, the engine compartment, intake system and oil circuit are deeply cleaned, reducing the engine sludge, improving the starting wear, reducing the engine jitter efficiency, so that the "heart" of the car is always in good condition.
In addition, customers who enter the store during the event can also choose to purchase a variety of LEXUS pure brand boutiques, purify the interior environment of the exclusive car fragrance, electronic aromatherapy system, ES automatic folding rearview mirrors, ES trunk lid kick sensor system, etc., to help you explore the luxurious lifestyle full of temperature.
In addition to entering the store to enjoy the above maintenance items, customers can also enter the "LEXUS Lexus Official Flagship Store" (LEXUS.Tmall.com) through the Tmall homepage, mobile Taobao APP or Tmall APP to enjoy generous benefits*1.
Respect people-oriented and adhere to the way of business
Adhering to the concept of "people-oriented, customer-oriented", LEXUS has provided customers with 4 years/100,000 km (6 years/150,000 km of smart hybrid models and plug-in hybrid models) free warranty and free maintenance service*2, plug-in hybrid models for 8 years/200,000 km of three-way system free warranty service*2, with high-quality service and thoughtful consideration to eliminate consumers' worries.
In addition, for smart hybrid models produced after July 2012 ES 300h, LS 600h after December 2012, NX 300h after October 2014, RX 450h after October 2015, GS 300h/GS 450h after February 2016, LS 500h after November 2017, LC 500h after December 2017, LC 500h after December 2017, The new ES 300h produced after July 2018, the UX 260h produced after December 2018, the new RX 450h and the new RX 450hL produced after August 2019, and the LM 300h produced after February 2020, LEXUS specially provides a worry-free commitment of 10 years/250,000 kilometers for its power batteries, so that customers can enjoy the excitement and comfort of full hybrid technology. LEXUS special insurance, flexible and rich financial solutions, spare parts delivery within 48 hours, roadside assistance*3 and LEXUS G-BOOK Lexus intelligent co-driver*4 and other multi-faceted intimate services, but also provide consumers with value-added service experience and care.
*1 For details, see Lexus Official Flagship Store
*2 The free warranty service is carried out in accordance with the relevant provisions of the Warranty Manual and the User Manual
*3 For roadside assistance service details, please contact LEXUS Dealers in China
*4 This service is available to LEXUS G-BOOK owners
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