Operator Finance Wu Bihui/Wen
With the approaching of the 315, a local TV station reported that a model of SAIC-GM Buick had brake failures last year, and such car quality problems inevitably became the focus of consumer attention. At that time, the dealer was willing to help replace the electronic auxiliary module and was willing to make monetary compensation, but the owner refused to ask to return the car, but in the end, he said that he would report to the manufacturer to actively deal with the problem.
According to the Shandong Radio and Television Station Life Channel, on August 23 last year, a citizen of Weifang reported that his company had just purchased a Buick GL8 commercial vehicle in January last year for long-distance business trips, but once after getting on the road, there was a brake failure, and he could only hang up the empty gear and slowly slip to the side of the road. After restarting the vehicle again, it indicates that there is a fault and the brakes still fail.
SAIC-GM BUICK GL8 is a classic model launched by Buick in the field of business MPV segments, its first Buick GL8 commercial vehicle in May 2000 in The domestic listing, it officially opened the golden age of domestic public business MPV, established the high-end image of the Buick brand, and now has undergone five generations of innovation, in December 2021, the 2022 Buick GL8 land business class was officially listed, priced at 23.29-53.39 million yuan.
The video shows that after the owner contacted the 4S shop to give a consultation "either send maintenance, or negotiate how much to pay for the spiritual subsidy", the 4S store after-sales manager interviewed by reporters said that "there is indeed a situation where the brakes are not good, and there is no fault phenomenon when the car comes to our shop, but our computer detects a fault code, which is the fault code of a brake auxiliary module." ”
In response to this fault code, he explained that "it will cause our brakes to harden, and the role of the brake assist module is to make it easier for us to step on the brakes, and if we press hard, we can step on it."
According to reports, in response to the failure of the vehicle, the solution given by the after-sales manager of the 4S store is to help replace the electronic auxiliary module, and in order to take care of the owner's mood, he is also willing to give appropriate compensation. However, the owner refused and asked to return the car, and the after-sales manager said that "the car is in the name of the hanging company, there are no three packages." If it is a personal car, the range of returning and replacing the car is half a year and five thousand miles. "The car had traveled 10,000 kilometers at the time.
Fortunately, in the end, the after-sales manager explained that although the vehicle cannot meet the conditions for return now, they will also report to the manufacturer again according to customer requirements and actively deal with the problem.
In fact, in 2020, SAIC-GM decided to recall Buick GL8 luxury business cars and Buick's new generation GL8 cars from July 31, 2020, a total of 249,953 vehicles, the main reason is that the brake pipe joints produced by the supplier have problems, which may leak brake fluid and cause brake problems.
At present, the director of saic-GM Buick's marketing department is Niu Feng, who was promoted in 2020, and has been responsible for Buick's sales, after-sales and other services, I don't know how he thinks?
(Editor-in-Charge: Wu Bihui)