Not long ago, Tesla due to "brake failure" cloud on the hot search, according to a car blogger broke the news, some owners said that Tesla brake failure and automatic acceleration to 170km / h. "Tesla said she stepped on the accelerator", the blogger said, this is the high probability of stepping on the accelerator, the brake failure and automatic acceleration of the two fatal problems at the same time the probability of about equal to 0.
Tesla responded to this that the owner was contacted for details at the first time on the day of the incident, through multi-party comparison and analysis, and communication with the owner himself to verify that the incident was caused by the driver accidentally stepping on the accelerator pedal. Judging from the results, Tesla escaped the negative news this time, but this did not affect the criticism of him by name by the China Consumer Association.
Recently, the China Consumers Association released the "Annual Report on the Protection of Consumer Rights and Interests in China (2021)", which is the first time that the China Consumer Association has comprehensively sorted out the protection of consumer rights and interests in mainland China in the form of an annual report. In the report, the new problems of rights protection caused by the consumption of new energy intelligent vehicles were mentioned, among them, tesla owner Shanghai rights protection incident was named, did not expect that the Shanghai Auto Show rights protection incident has passed a year, Tesla was pulled out of the public "Ling Chi"!
It is worth mentioning that this is not the first time that Tesla has been named by the China Consumer Association, the last time it was named was in the "Top Ten Consumer Rights Protection Public Opinion Hotspots in 2021" released by the Consumer Association in January this year, and tesla's "roof rights protection" incident has become the "hottest event of the year" because of its strong social influence.
On April 19, 2021, a video of a car owner defending his rights on the roof of a Tesla booth at the Shanghai Auto Show was widely disseminated on the Internet, and the relevant person in charge of Tesla Company caused controversy. With the development of the situation, the State Administration of Market Regulation, the China Consumers Association and other relevant departments have spoken out one after another to respond to public concerns.
Why is it that among so many new energy automobile companies, only Tesla has been named by the China Consumer Association many times? In April last year, the Tesla Shanghai Auto Show rights protection female car owner incident was boiling over, and its heat even exceeded the heat of the auto show itself. According to big data and public opinion social influence, the top ten consumer rights protection public opinion hotspots were calculated, and the Tesla roof rights protection incident ranked first with a social impact of 100.9 points.
The editor of "Automotive Professional Network" noted that recently, the female owner of the Shanghai Auto Show rights protection said on the social platform that it has been one year since the Shanghai Auto Show rights protection incident, and she still has not obtained the complete data.
"How many Tesla recalls in a year?" How many accidents have occurred? Have the problems of car owners who have had accidents been properly solved? Is it the cause of the vehicle or the driver's error? Data as an important basis for detection, can not get the data, the truth of the accident we always know! ”
"Laws and regulations and regulatory authorities clearly order background data to fall within the scope of consumers' right to know." Why can't reasonably legal and compliant data owners get it? From the occurrence of one incident to the disappearance of the car owner, did the owner really give up the right to defend his rights? Or did you sign a confidentiality agreement? Is there a problem with Tesla's braking system? ”
In the female owner's rhetorical questions one after another, it can be seen that the dispute between the owner and Tesla has not been resolved for a long time. In the case that the dispute over "brake failure" has not yet been resolved, the female owner and Tesla have sued each other in court due to the dispute over the right to reputation, and the two sides have reached an impasse.
In response to the incident, the China Consumer Association twice interviewed Tesla with relevant departments last year, and hoped that Tesla would actively cooperate with the investigation. However, in light of the latest developments in the current state of affairs, it is clear that the results of the consultations between the two sides are not ideal.
In fact, Tesla's vehicle quality has been controversial, and the 2021 J.D. Power New Car Quality Study shows that Tesla's reliability and quality have dropped to 231 problems per 100 vehicles, far below the average in the automotive field, and safety problems are not uncommon.
In the current Chinese auto market, new energy vehicles are the most rapidly growing market segment, due to technical, after-sales and other reasons, the quality problems and complaints of new energy vehicles have also attracted much attention.
It is understood that in 2021, the National Consumer Association accepted more than 40,000 complaints about automobiles and parts, an increase of nearly 20 percentages compared with 2020, mainly in the following aspects: First, automotive safety issues, such as sudden acceleration during driving, flameout, oil leakage, engine noise, brake steering failure, etc. Second, there are many new problems in the consumption disputes of new energy intelligent vehicles, and there are difficulties in safeguarding rights, such as driving power interruption, mileage shrinkage, auxiliary automatic driving system failure, battery charging failure and other disputes to varying degrees of cause and responsibility determination.
As we all know, new energy vehicles driving interruption, mileage shrinkage, battery charging failure and other issues, are the current development of new energy vehicles, there are important problems, not only Tesla, other new energy vehicle brands are facing a lot of controversy. Judging from the feedback of users, these problems are reflected in major automotive websites.