A few days ago, Autogate Released the Analysis Report on Domestic Automotive Quality Complaints in February 2022. In February, the overall complaint index of Automen.com was 5299.8, a sharp drop of 27.58% again from the previous month. A number of models that had previously suffered centralized complaints basically disappeared this month, further reducing the overall complaint index. Under the influence of the rise of new energy vehicles and chip shortages, non-delivery and machine failure are still the main objects of complaints from car owners. The clichéd transmission suddenly and violently and the engine abnormal sound jitter fault light and burning oil are also more prominent.
Complaint summary found
First, from the perspective of complaint brands, Volkswagen is still at the top of the list, followed by Toyota and Honda, which are ranked second and third. The rankings of local brands such as Euler, Geely and Chang'an, which were at the top of the previous ranking list, have all declined. In the top 10 of the brand complaint index, independent brands and joint venture brands each account for half. Chery, BYD and Changan several hot selling independent brands have been on the list, BMW became the only luxury brand, and Hyundai Motor, whose sales have declined year after year, ranked ninth.
Second, from the perspective of car companies, the proportion of complaints from independent car companies reached 51%, and it continued to decline from the previous month. The proportion of complaints from joint venture brands rose to 46%. Imported vehicles remain unchanged. Chery, Great Wall, Changan and BYD are the four leading car companies in the top four of the complaint list of independent car companies. SAIC Volkswagen is still at the top of the joint venture car company complaint list, and Toyota from the north and south are crowded into the top five.
Third, from the perspective of car series, the proportion of complaints about Chinese cars with many car companies is still much higher than that of other car series. Failure to deliver the car on time, machine failure and configuration that do not conform to the official announcement are still the main problems of The Chinese car. Ashkenazi cars ranked second, with gearbox ups and downs and mechanical and electrical unit failures, particle trap blockages, configurations inconsistent with official announcements, and engine oil burning were the main problems of German cars. Japanese cars still rank third, and the gearbox is frustrated, the engine oil is increased, and the engine sound is the main problem.
Fourth, from the perspective of model categories, SUVs are still the subdivided models with the highest proportion of complaints, accounting for more than half of complaints. Volvo XC60, Geometry EX3 Kung Fu Cow and other models have been subjected to concentrated complaints. Compact cars ranked second in the complaint index, with complaints rising to 23%. Models such as Langyi, Euler iQ, and Xiaopeng P5, which have suffered concentrated complaints, have pushed up the complaint index of compact cars.
Fifth, from the perspective of complaints about car models, this month's complaint index is still concentrated in new models in three years such as 2021, 2020 and 2019, and complaints account for nearly 60%. Among them, the complaints of the 2021 model are the most concentrated, and the EX3 Kung Fu Cow, Extreme Kr 001, Volvo XC60 and other models that have been centrally complained about are "indispensable". In addition, the complaint index of old models before 2016 accounted for 17%, and the body electrical problems were more prominent.
Sixth, from the perspective of complaints, body electrical is still the most complained about problem, accounting for 31%. Models such as the Euler iQ and the Volvo XC60 with reduced induction trunks have the most serious problems; engine problems rank second, BMW 3 Series burning oil, Tiguan L particle trap blockage problems are the most typical; service problems rank third, EX3 Kung Fu Niu and Xiaopeng P5 can not be delivered and Langyi reduction is the main performance.
A distribution of the complaint index of automobile brands
In February, Volkswagen was again the brand with the highest complaint index; Toyota and Honda followed; Chery, BYD and Changan split four to six places. The huge number of ownership has become the main reason why these brands are at the top of the complaint list. BMW, which has been constantly in question lately, has become the only luxury brand in the TOP10 list.
In the brand complaint index TOP10, independent brands and joint venture brands each accounted for five seats, and the hot brands were all on the list. However, the complaint index of Volkswagen, Changan, Euler, Haval, Geely and other brands all fell sharply from the previous month.
(1) Analysis of the index of the key complaint models of the Volkswagen brand
Volkswagen, which has a higher ownership, remains at the top of the complaints list due to a sharp drop in the complaint index of a number of brands that have suffered from a number of concentrated complaints this month. The clichéd "chronic disease" such as particle trap blockage and gearbox ups and downs is still a typical problem for Volkswagen brands. At the same time, the configuration of the central control screen of Langyi has also been centrally complained by some car owners.
From the perspective of complaint models, Tiguan L is still the most problematic model of the Volkswagen brand, with complaints accounting for more than 20% of the Volkswagen brand complaint index. Langyi, which was centrally complained about due to the allocation reduction problem, ranked second, and the complaint index also exceeded 20%. The complaint index for other Volkswagen models is generally low.
(2) Toyota brand key complaint model index analysis
This month, Toyota ranked second on the list of brand complaints. Judging from the feedback from the complaints, the complaint index of many models has declined, and the problems of the gearbox and the increase in engine oil, engine noise and oil are still the main problems of the Toyota brand.
From the perspective of models, Leiling is the most complained about model in Toyota, and the gearbox has been subjected to centralized complaints from car owners. RAV4 Rongfang followed, and the problem of increased emulsification of engine oil was the main slot point. Raling's sister car, the Corolla, ranked third, with the same problems as Raling.
(3) Honda brand key complaint model index analysis
The complaint index of several independent brands has dropped significantly, and Honda, which has risen in the complaint index this month, ranks third on the list. The complaint data shows that the problems of the Honda brand are mainly manifested in the problems of engine noise and body rust, and the problems mostly appear on old models. Other problems are not prominent.
From the perspective of model distribution, Fit is still the model with the most complaints from the Honda brand, and engine noise is its biggest problem. The complaint index of other Honda models is not high, and there are no typical problems.
2. Distribution of complaint indexes for automobile brand categories
Independent brands are still much higher than joint venture brands, but due to the centralized complaints of multiple independent brands, the proportion of complaints has fallen back to 51%. Judging from the complaint problems, the problems of the inability to deliver the car, the failure of the car machine and the rust of the body of the independent brand have been complained about more. The proportion of complaints about joint venture brands rose correspondingly to 46%. Judging from the feedback from the complaints, the complaints of the joint venture brand mainly focus on core components such as engines and gearboxes. Transmission electromechanical unit failures, engine noise, particle trap blockage and engine burned oil are all manifestations of problems.
(1) Analysis of the complaint index of key car companies of independent brands
Due to the sharp reduction in the complaint index of car companies that have previously received centralized complaints, Chery Automobile, which rose in the complaint index this month, ranked first in the list of complaints from autonomous car companies. Great Wall Motors, which has a significantly lower complaint index, ranks second. Changan Automobile, which also saw a sharp drop in the complaint index, ranked third. BYD ranked fourth with a complaint index of only 290. The complaint index of other car companies is below 130.
Although Chery Automobile ranks first, the concentration of complaints is not high. The body leak of the Arrizo 5 and the blind spot illuminated by the headlights of the Tiggo 8 are the problems that Chery has been complained about more. The problem of the Great Wall ranking second is more prominent, and the shrinkage and charging failure of Euler iQ, and the wrong version of euler's good cat chip are typical problems. The main problems of Changan Automobile are mainly manifested in the transmission fluctuation and battery failure. Not being able to pick up the car on time is still the "happiness trouble" of BYD car owners.
(2) Analysis of the complaint index of key car companies of joint venture brands
This month, SAIC Volkswagen continued to rank first in the list of complaints from joint venture car companies. The huge number of ownership and long-standing transmission and engine problems have become the main reasons for saic's Volkswagen complaint index. Guangqi Honda, which previously had the opportunity to make the list, ranked second, and the engine of the Fit became the slot point for the owner. GAC Toyota is still third, and the Sudden Crash of the Leiling Gearbox and the rust of the body are still the objects of the owner's complaints. BMW Brilliance ranks fourth, and the inattentive BMW 3 Series burning engine oil is a typical problem. FAW Toyota and Beijing Hyundai, which also have large ownership, are in the top six.
3. Distribution of complaint indexes by country of automobile brands
From the perspective of the country of the complained model, Chinese brands still rank first in the list. The Ashkenazi brands composed of Volkswagen and BBA continue to rank second. Japanese brands with a large number of also have a large number of brands ranked third. The ranking of Swedish brands that were centrally complained about last month dropped significantly.
Although the number of centralized complaints has decreased significantly this month, problems such as the inability to pick up the car on time, the failure of the car and the machine, and the discrepancy between the configuration and the official announcement still plague the majority of car owners, and have become the direct reason for the high level of the Chinese brand complaint index. The clogging problem of the particle trap of the German Volkswagen Tiguan L has also been alleviated, but it has also been complained about by a large number of car owners. The problem of japanese Ralink and Corolla's gearbox setback is still the object of complaint of car owners.
4. Distribution of complaint indexes for subdivided models
In February, SUV models remained the most complained segment, accounting for 51.6% of complaints. Compact cars ranked second, with complaints accounting for 22.7%. Due to the further decline in the complaint index of models such as the Euler Good Cat, the complaint index of small cars accounted for only 5%.
From the perspective of the distribution of models in the market segment, the main hot models in each market segment are among them. In the SUV list, the Tiggo 8, which is deeply troubled by headlight problems, is at the top of the list. The Geometry EX3 Kung Fu Bull, which was spat on for its inability to deliver, ranked second. The tire-ridden Tiguan L, which is plagued by engines and gearboxes, is in third place. In the compact car, Langyi, who was centrally complained about due to the reduction of equipment, ranked first, Leiling, whose gearbox was frustrated, ranked second, and Euler iQ, which was complained about the problem of endurance shrinkage, ranked third. On the list of medium-sized cars, the BMW 3 Series, which was once again complained about by car owners due to the problem of engine burning oil, ranked first, and the complaint index of other medium-sized cars was generally low.
V. Distribution of vehicle complaint index
From the perspective of the complaint car segment, the 2021 model is still the most complained about car. However, due to the easing of centralized complaints last month, the proportion of complaints about the 2021 model has fallen back to 28%. The 2020 and 2019 models followed, with complaints accounting for 15% and 14% respectively, accounting for basically the same as last month. It is worth mentioning that the proportion of complaints about old models before 2016 this month reached 17%.
Specifically, the top three complaint lists of the 2021 models are EX3 Kung Fu Niu, Euler Good Cat and Xiaopeng P5, and all three models have been complained about due to undeliverable or chip problems. The Tiggo 8 and BMW 3 Series ranked in the top two of the 2020 model complaint list, and the Tiggo 8's headlight blind spot problem and the BMW 3 Series burned oil problem received many complaints. Euler iQ ranked first in the complaint index of the 2019 model, and the endurance shrinkage became the object of the owner's complaint.
6. Distribution of complaint index at the quality problem level
This month, the body electrical problem is still the highest complaint index, and the proportion of complaints is the same as that of the previous month. Engine problems followed by body electricals in second place, service problems in third place, and transmission problems in fourth place. Other problems remain relatively rare.
Specifically, the car machine caton, power battery failure and body rust are the main manifestations of body electrical problem complaints. Complaints of engine problems mainly focus on engine abnormal noise, jitter/fault light on/off caused by missing cylinders, and engine oil burning lamp problems. Problems such as the inability to deliver new cars, the misalignment of chip goods and the reduction of allocation have also become the main manifestations of service complaints. The gearbox is the biggest problem with the gearbox.
In terms of body and electricity, Tiggo 8, Euler iQ and Volvo XC60 are in the top three in the complaint index. Fit, BMW 3 Series and Tiguan L were in the top three for engine complaints. Geometry EX3 Kung Fu Niu topped the list of service complaints, followed by Lang Yi, and Xiaopeng P5 ranked third. The model complaint index of the transmission complaint list is not high.
Complaint Index: Auto Door Network newly constructed automobile complaint index calculation model (referred to as: QCMS), the model quality complaints are divided into eight categories, according to the engine, transmission, body and electrical, braking system, steering system, suspension system, tires, service and other issues of the impact of the weight, and the concentration of events additional weighting, and finally the formation of an effective complaint index, the larger the more serious the index.
Source: Auto Gate Network
Time period: 2022.2.1-2022.2.28
Production unit: Auto Gate Network and Data Department