[Aika Auto Industry News Original]
Recently, Mercedes-Benz (China) Automobile Sales Co., Ltd. and Beijing Benz Automobile Co., Ltd. filed a recall plan with the State Administration for Market Regulations in accordance with the requirements of the Regulations on the Administration of the Recall of Defective Automobile Products and the Measures for the Implementation of the Regulations on the Administration of the Recall of Defective Automobile Products, and recalled the following vehicles from now on.
1. Mercedes-Benz (China) Automobile Sales Co., Ltd
The recall recalls a total of 5,034 imported S-Class vehicles with production dates between June 21, 2021 and November 8, 2021.
Import of Mercedes-Benz S-Class
2. Beijing Benz Automobile Co., Ltd
The recall of some domestically produced C-class vehicles from December 9, 2020 to November 29, 2021, totaling 25,773 units.
Beijing Benz C-Class
Due to the software problem of the communication module control unit, the vehicles within the scope of this recall may cause the voice connection to not be established during the emergency call or the emergency call function cannot be used, resulting in the delay of the relevant rescue and the existence of safety risks.
Mercedes-Benz (China) Automobile Sales Co., Ltd. and Beijing Benz Automobile Co., Ltd. will upgrade the communication module software for the vehicles within the scope of the recall free of charge through the vehicle remote upgrade (OTA) technology, and the user can eliminate the safety hazard without going to the store; for the vehicle that cannot be recalled through the vehicle remote upgrade (OTA) technology, the relevant users will be contacted through the Mercedes-Benz authorized service center to upgrade the communication module software for the vehicle free of charge to eliminate the safety hazard.
The Authorized Service Center of Mercedes-Benz will notify users of the recall by registered mail, text message, etc. Users can call the service hotline from landline or mobile phone: 400-818-1188 for consultation (service hours are 24 hours a day, Monday to Sunday). In addition, you can also log on to the website dpac.samr.gov.cn, www.recall.org.cn, pay attention to the WeChat public account (SAMRDPAC), for more information, reflect the defect clues.
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