On January 27, the UK competition regulator reportedly said on Wednesday that Microsoft will provide customers with more information about how to automatically update the renewal of Xbox's online game subscription service.
The UK's Competition and Markets Authority (CMA) has reached an agreement with Microsoft requiring the tech giant to inform users in advance of the automatic renewal of Xbox Live and Game Pass services, which start at £7 ($9.50) per month.
The CMA says clearer information could prevent players from being charged for services they no longer use.
A Microsoft spokesperson said in an email: "We have worked with the CMA to address its concerns and are pleased to have reached an agreement that includes some changes." ”
Microsoft agreed to get in touch with inactive users to remind them of how to stop payments and to provide clearer notice of future price increases. In addition, existing users who subscribe consecutively in the form of an annual fee will have the opportunity to cancel their contract and receive a corresponding proportion of refunds.
Michael Grenfell, executive director of CMA Enforcement, said: "Players need to have clear and timely information to be able to make decisions based on adequate information after becoming an auto-renewing member or subscriber. ”
He added: "Other businesses that offer auto-renewing membership or subscription services should also be mindful, assessing their own behavior to ensure compliance with consumer protection laws." ”
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