There are 11 days to go before the opening of the Beijing 2022 Winter Olympics. The reporter learned from Haidian District that the 7 Winter Olympic accommodation guarantee contract hotels in the district are ready. As one of the seven contracted hotels, Shangri-La Hotel, Beijing, plans to host broadcasters, market development partners, national Olympic committees and a small number of news outlets. The hotel is also home to the Olympic Club, a high-level social venue for the International Olympic Committee, international sports federations, national Olympic Committees and market development partners, and hosts small receptions, receptions, press conferences and more. The IOC President usually has an office at the club and arranges meetings and banquets from time to time.
With the approaching of the Beijing Winter Olympic Games and the Winter Paralympic Games, the Chaoyang District Winter Olympic Service Guarantee Hotel is ready to go, the hotel lobby is hung with festive big red lanterns and Chinese knots, special catering is matched with traditional Food for the Spring Festival, and smart equipment is used for epidemic prevention and control... Get ready for the arrival of guests from all over the world.
Haidian
Shangri-La launches 'Grand Closed Loop'
Shangri-La Hotel, Beijing, entered the Small Closed Loop at 00:00 on January 17 and the Grand Closed Loop at 00:00 on January 21. During the small closed-loop period, the peak number of receptions per day is 252. After the large closed loop, the reception peak is more than 400 rooms. During his visit to the Shangri-La Hotel in Beijing, the reporter learned that in order to do a good job in the closed-loop service guarantee work, the Beijing Shangri-La Hotel started from the details of accommodation, catering, transportation, environment and other details, and strived to provide high-quality and intimate service guarantee for the Winter Olympic Games.
At Shangri-La Hotel, Beijing, on January 14, hygiene products were placed in the living room corridor for guests to access at any time. Beijing News reporter Pu Feng photographed
All Olympic-related personnel enter the closed-loop management to ensure that the streamline does not cross
Electronic temperature measurement, hand killing... In order to do a good job in epidemic prevention and control during the Winter Olympic Games, the digital display screen in the hotel lobby continues to play the prompt of "epidemic prevention principles for Olympic-related personnel", which involves hand washing, ventilation, civilized dining, and daily self-health monitoring.
All Olympic-related personnel directly enter the closed-loop management to ensure that the partitions do not overlap, the streamlines do not cross, the boundaries are strictly controlled, and the personnel do not cross the region. The movement of Olympic-related personnel is responsible for special vehicles, and point-to-point connections are adopted to ensure that there is no closed loop. Incoming and outgoing materials, garbage, etc. have also been managed and disposed of in strict accordance with relevant norms, and the smooth docking of the large closed loop has been promoted in an orderly manner.
In the living quarters of the guests, in order to minimize the crossover of people, the waiters are only allowed to clean when the guest is not in the room. Medical garbage bags are used in each room, and when they are packed, they can be taken away with only one and a new garbage bag can be put on.
At Shangri-La Hotel, Beijing, on January 14, all waste from guest rooms was disposed of in special bags. Beijing News reporter Pu Feng photographed
"Each room was equipped with a full box of mineral water, which was to avoid asking the waiter again. This also reduces the crossover between guests and waiters. Zou Liqin, executive butler of Shangri-La Hotel, Beijing, introduced.
In the guest room's restroom, the hotel has prepared double paper for the guests, and the washing cup and drinking cup have been changed to paper cups. According to reports, not using glasses is also to reduce the risk of cross-infection caused by cleaning glasses.
Intangible cultural heritage products such as embroidery, Peking Opera masks, and cloisonné are displayed in the hotel
During the Winter Olympics, during the Spring Festival, Haidian District United Summer Palace and other units tailored the exhibition of intangible cultural heritage works and other related exhibition designs for the Wukesong Sports Center and the Capital Gymnasium, as well as 7 contracted hotels, adding an environmental atmosphere with a strong traditional Chinese cultural charm to welcome overseas guests.
At Shangri-La Hotel, with the theme of "Dragon and Phoenix Chengxiang", "Yutang Fugui", "Splendid Chunming", "Shore Zhi Tingfen", "Mizuki Self-Kissing", "Shou Xie Renfu", "Haihan Chunyu", "Guishou Wuji", "Jingfu Laihe", the theme is "Yingke Pine", peony, peony, magnolia, bamboo, persimmon and other dozens of ancient meanings of auspicious and rich dried flowers and accessories to highlight the auspicious atmosphere of the Winter Olympics Dragon Flying Phoenix Dance.
On January 14th, at Shangri-La Hotel, Beijing, the lobby of the hotel was decorated with many decorations full of traditional Chinese culture. Beijing News reporter Pu Feng photographed
The relevant person in charge of the Haidian District Cultural and Tourism Bureau said: "Each group of flower arrangement works has a special meaning. For example, the imperial yellow blue flower dragon pattern bottle in the work "Dragon and Phoenix Chengxiang" expresses that we are the descendants of the dragon, and the flower jar expresses the gathering of strength and concerted efforts. The welcome pine expresses the hospitality spirit of welcoming the eight guests, the bamboo represents the humble and disciplined character, the peony is graceful and luxurious, implying the prosperity of the motherland, and the moon and season symbolize happiness and yearning for the future. Dead wood represents mountains and rivers, and the peacock is a bird most similar to the phoenix, a symbol of auspiciousness and fulfillment. ”
In addition, embroidery, Peking Opera faces, cloisonné and other intangible cultural heritage products, as well as decorations such as dahongfu characters and Chinese knots, have also been sent to 7 contracted hotels in Haidian District to decorate lounges, corridors, isolation rooms and other areas. These environment arrangements full of traditional Chinese culture make the guests feel the new year flavor with oriental characteristics.
The hotel's "Fitness Center" will implement a reservation-based fitness system
Ran Boli, general manager of Shangri-La Hotel, Beijing, said that during the Reception of Guests at the Winter Olympics, it is the Chinese New Year, and Chinese dumplings will definitely be prepared for guests. Guests are invited to cook and eat together. At the same time, if you encounter the birthday of the guests, the hotel will also celebrate their birthday.
While providing catering services, hotels must also strictly ensure the epidemic prevention work in the process of catering services. Shi Lin of the Haidian District Market Supervision and Administration Bureau introduced that the dining area will be equipped with isolation panels and anti-droplet devices, and facilities for preventing personnel from gathering are also arranged. Daily inspections are also made to prevent people from gathering.
"During the Reception period of the Winter Olympics, there will be 2 support personnel every day to ensure the normal operation of the equipment." Shi Lin said that including the restaurant on the first floor of the hotel and the Chinese restaurant on the upper floor, there are three separate service personnel routes for taking meals, collecting meals and recycling tableware to avoid crossing.
The reporter saw in the "Fitness Center" of the Shangri-La Hotel that the equipment here has been arranged in accordance with the standards of the Reception Service of the Winter Olympics. Between each fitness equipment, there is room for the usual interval distance of 2 times.
"We will make an appointment for fitness at that time, and the appointment to come to the fitness should be made by myself. Fitness facilities should be limited to 50% of the usual passenger flow. If the registration is full at the same time, we will ask the guest to select the next point in time. Ran Boli said.
Chao yang
Demystify 1 Epidemic prevention
The mobile nucleic acid sampling station makes it easy for guests to take nucleic acids on a daily basis
Epidemic prevention and control is still one of the key tasks of all Winter Olympic guarantee hotels. There are two new nucleic acid sampling workstations in front of the Mercure Beijing Huateng Hotel, and medical staff are sampling in a confined space, and the entire nucleic acid sampling process takes less than 1 minute.
A new nucleic acid sampling workstation in front of the Mercure Hotel. Photo by Ma Yuhan
The hands of the medical staff reached into the closed long-arm gloves through two small openings in the sampling window, and took the sampling cotton swab and the test tube in the hands of the sampled person for throat swab sampling. After sampling, the medical staff tightens the test tube lid and places it into the test tube rack. For each person tested, gloves are disinfected as required.
Liu Kai, head of the hotel's service guarantee team, said: "This is our special outdoor nucleic acid sampling point, medical staff do not need to wear protective clothing, just wear ordinary work clothes, wear surgical masks, you can carry out sampling work, which improves the flexibility and comfort of medical staff operation." ”
The nucleic acid sampling workstation is like a "hut" that can be moved at any time, although the volume is not large, but the workstation is fully configured, which can meet the strict conditions of the whole process of nucleic acid sampling, and the air pressure in the station is higher than the outside, which can effectively prevent the external air flow from entering and provide better protection for medical staff. Considering the harsh weather, there is air conditioning inside the station and two heating lights outside the station.
"All hotel occupants must undergo registration and nucleic acid testing before check-in, and nucleic acids must be done every day after check-in." Liu Kai introduced that all the occupants are in the closed loop, and there is a special channel for doing nucleic acid.
In addition, the hotel lobby also set up two nucleic acid sampling intelligent verification machine, the occupants stand in front of the machine, as long as the ID card is placed towards the scanning place, you can display identity information, nucleic acid test status, body temperature status, if the day is not nucleic acid testing, the machine will immediately remind.
As a service guarantee hotel for the Winter Olympics, the hotel implements a full-process, fully enclosed, point-to-point closed-loop management policy, and all personnel staying in the Olympic Games not only need to carry out daily health monitoring and nucleic acid testing, but also brush their ID cards before going out, and complete the nucleic acid on the day before leaving the hotel. In addition, the hotel has also set up isolation rooms and treatment rooms.
How to do a good job in epidemic prevention and control during meals? At the Jinling Hotel, the Winter Olympics Guarantee Hotel, the reporter saw that the entrance and exit of the restaurant were set separately, and the routes for diners to enter and exit the restaurant did not intersect. In addition, each restaurant has set up a transparent baffle on the table and seats at intervals. Mercure Beijing Huateng Hotel implements a reservation system in the dining area, and there is a table for two people.
On January 19, at the Jinling Hotel, an intelligent robot delivered water to the front of the guest room. Beijing News reporter Wang Guibin photographed
Demystify 2 Services
Develop a questionnaire mini program for personalized needs
The Winter Olympics meet the traditional and most grand festival in China, the Spring Festival, and the Winter Olympic Guarantee Hotel changes its tricks to let the guests feel the folk flavor of the Spring Festival. A large Chinese knot is hung on the left and right sides of the lobby entrance of the Radisson Hotel Beijing Bohao, and there is a "spring" character of about 2 meters in the center of the lobby, and below the word "spring" are firecracker decorations filled with auspicious blessings.
At the Jinling Hotel, the two wishing trees in front of the door are already hung with red wishing cards, some of which are written with blessings such as "examination and research ashore", "wages are rising", and "family health and well-being". The person in charge of the hotel told reporters: "These wish cards are hung up by guests who have stayed before, and we feel quite meaningful." So we will also provide guests staying at hotels during the Winter Olympics with wish cards, and everyone will write their wishes and hang them on our wishing tree. ”
On January 19th, Jinling Hotel, the staff made "ice piers" and "snow melting" as a warm little gift for guests. Beijing News reporter Wang Guibin photographed
"The closed loop period is catching up with the Spring Festival, in addition to the atmosphere creation, we also have adjustments on the menu, Chinese New Year's Eve, dumplings that break five, and lanterns on the fifteenth are all prepared." According to the relevant person in charge of Beijing Bohao Ruiting Hotel, the closed loop time is long, and most of the occupants are young people, so the hotel has set up a hair salon, convenience store, gym, psychological counseling room, etc., as far as possible to meet the needs of guests.
In response to the individual needs of the occupants, the hotel service team also developed the "2022 Winter Olympics Service Guarantee Hotel Questionnaire" mini program, which was distributed to the upcoming occupants. There were six questionnaires covering room service, convenience store preferences, food allergens and ethnicity. According to the questionnaire survey, the hotel will carry out room service, configure meals, and equip convenience store goods, "for example, convenience store distribution, we will be equipped with some snail powder, self-hi pot, milk tea and other foods that young people prefer." The relevant person in charge of the Ruiting Hotel Beijing Bohao said.
In addition, considering that some occupants have to serve until the end of the Beijing Winter Paralympic Games, the time is long and stressful, the hotel has also increased the bandwidth from 100 megabytes to 300 megabytes to ensure that the internet speed of guests is smooth.
Demystify 3 Accessibility
33 Olympic-related hotels have completed the transformation of barrier-free facilities
In order to better serve the Winter Paralympic Games, Chaoyang District completed the transformation of barrier-free facilities for 33 Olympic-related hotels, involving 27 barrier-free elements such as barrier-free ramps, barrier-free toilets, barrier-free parking spaces, and low-level service desks.
Outside the door of a Winter Olympic service guarantee hotel in Datun Street, barrier-free parking spaces are set up in the parking lot, and the newly transformed ramp is connected to the entrance to achieve "seamless" docking. In order to facilitate the smooth entry and exit of guests using wheelchairs, the hotel has widened the doors of the rooms. Entering the guest room, low-level switches, barrier-free writing desks, open wardrobes, etc., all create a convenient and comfortable feeling. The bedroom is also equipped with a special height bed, which is the same as the height of the wheelchair, making it easy for guests to move from the wheelchair to the bed. The toilet is also equipped with various barrier-free facilities, and the wall on the side of the shower area is equipped with barrier-free armrests, and it is newly equipped with a roll-in shower chair and a large bathroom mirror for the convenience of the disabled.
"We have installed low-level call buttons in both bedrooms and bathrooms, and when guests need help, press the button, and the emergency call host at the service desk will issue a sound and light alarm and display the room number of the call, and the service staff will immediately go to the room to serve the guests." According to the relevant person in charge of the hotel, on the basis of improving the barrier-free facilities, the hotel management team has also continuously strengthened the training of employees' awareness of barrier-free services, provided personalized services for Olympic guests, and strived to achieve barrier-free facilities, information barrier-free, and service-free.
According to the relevant person in charge of the Chaoyang District Disabled Persons' Federation, the barrier-free transformation of the Olympic-related hotel includes the upgrading of completely barrier-free rooms and wheelchair-friendly rooms. Among them, the fully accessible rooms are rooms designed for all categories of disabled people, and all facilities in the rooms are designed to be accessible, while the wheelchair-friendly rooms are mainly suitable for wheelchair users with disabilities. The different rooms offer more convenient and friendly accommodation options for people with disabilities.
Beijing News reporter Wu Wei Wu Tingting Correspondent Ma Yuhan Dong Wenhui Ye Ting Photojournalist Pu Feng Wang Guibin
Edited by Dong Mei zhang lei proofread by Liu Yue