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Mr. Luo from Shandong bought a new car. Mr. Luo was very fond of the new car after buying it, but after using it for a while, Mr. Luo found that many parts of the body suddenly rusted. The new car has become rusty in such a short period of time, which makes Mr. Luo unacceptable, and Mr. Luo has to wonder whether the car is a refurbished car.
So Mr. Luo immediately contacted the 4s shop at the time of the car purchase and wanted the 4s shop to give him an explanation. However, the 4s shop avoided mentioning why the van suddenly rusted, and offered to help Mr. Luo spray paint the whole car. But Mr. Luo was not satisfied with this solution.
Mr. Luo asked the 4s shop to give him a new car or return the car, but the 4s shop rejected Mr. Luo's request, saying that it did not comply with the regulations, which made Mr. Luo very dissatisfied. This is obviously a problem with the car itself, which should be replaced by a new one. Then Mr. Luo called the phone number on the official website of the car to give feedback to the official, hoping that the official personnel would give a statement.
The customer service staff on the phone said that they would feedback the problem to the head office, see what caused the rust of the vehicle, and give a reply to Mr. Luo after understanding it clearly. The car, which has only been used for less than a year, has a rusty condition, which Mr. Luo cannot accept under any circumstances, and Mr. Luo hopes that the 4s store will give him an explanation as soon as possible.
But as time passes, what is the cause of the car rusting? Neither the car official nor the 4S shop has responded positively and given a solution that Mr. Luo can accept. The 4S shop even suspected that Mr. Luo had parked the car near the chemical plant, which was a vehicle corroded by polluting substances and particulate matter from the chemical plant.
But Mr. Luo believes that even if the fuel of the chemical plant corrodes the car paint, but the rust is revealed from the inside of the car, even if the car paint is corroded, it should be the car paint is decayed and then the body rust appears, ah, the explanation given by 4S Mr. Luo can not accept that this is obviously the 4s shop shirking responsibility.
Mr. Luo suspected that the body had certain defects in the anti-corrosion function, and it was likely that the car was a defective product when it was manufactured. It may also be that there is a problem with the metal plate itself. Mr. Luo was very eager to find a solution, but neither the 4s shop nor the car official replied.
Mr. Luo believes that car rust is a serious quality problem of the car, and he must be returned or replaced. The 4s store responded that they would give feedback to the head office on Mr. Luo's request to change the car. But what exactly caused the body to decay, whether to give Mr. Luo another car, the car official did not give a positive answer.
Mr. Luo hopes that the manufacturer will come up with a solution to solve Mr. Luo's troubles, after all, this car has only been open for one year and there have been such serious quality problems that Mr. Luo has to suspect that the car manufacturer sells defective products. I don't know what you think about this?
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