Xin'an Evening News Anhui Network Dawan News Recently, the reporter received a number of Hefei citizens feedback, saying that in the half-Hemei skin embroidery (Vipshop Hefei Shushan City Ole shop) through the recharge, but at present this store is closed, the unspent recharge can not be returned.
Consumers: Recharge activities are still being done before closing the store
Ms. Chen, a consumer who recharged in the semi-Hemei skin pattern embroidery, told reporters that she recharged 596 yuan on August 22 and August 31, 2021, totaling 1192 yuan, purchased 24 times of collagen irrigation services, has been used 12 times, and has not been used 12 times. What makes Ms. Chen angry is that on December 17, 2021, the customer service introduced Ms. Chen to ms. Chen through WeChat with a discount package of 598 yuan, and Ms. Chen bought it when she saw that the content of the package was very favorable, but when she went to the store during New Year's Day in 2022 to use it, she found that the store was closed. Ms. Chen said: "Isn't this just a wave of money before closing the door!" In the WeChat chat record between Banhe's customer service staff and Ms. Chen, the reporter saw that on December 24, 2021, the customer service also sent a message to Ms. Chen saying that "the recharge card of our first anniversary store is out, you can understand it", but Ms. Chen did not recharge again.
Regarding the problem reflected by Ms. Chen, the reporter contacted the customer service staff of Banhe, who said that on December 10, 2021, the boss stopped operating the store, transferred the store to the owner of the xile technology skin center downstairs, and signed an agreement that xile would continue to provide services for the members who had recharged the store. For the matter of the change of hands of The Half Hemei Skin Tattoo Embroidery, many consumers said that they did not know it before and only learned about it after the store closed several times after calling the customer service phone.
The customer service staff of Banhe said that Xile took over Banhe and then opened for more than 20 days, and the recharge activity on December 17, 2021 was organized by Xile after taking over, and the money was also handed over to Xile. According to Banhe's customer service staff, by January 2022 or so, because Xile's rent in the mall has not been paid, the mall will not allow Xile to continue to operate, "It (Xile) is now with the mall I don't know what a state it looks like, if it is still open after that, you can continue to go, if he can't open, he can't provide services." Then the reporter called the staff of Xile, and the staff replied: "We are now adjusting internally, probably before the Spring Festival, we will be unified through WeChat to inform whether to continue to operate after the future." ”
Field visits: Some customers don't know that the store is closed
On January 17, Xin'an Evening News, Anhui Net, Dawan News reporters came to the Vipshop Hefei Shushan City Aole where The Half-Hemei Skin Pattern Embroidery is located, the store door was closed, from the door to see that some items in the front desk of the store had not been cleaned, and the rest of the shelves and cabinets had basically been emptied.
There are also undone promotional posters at the door, one of which is the "10% discount 598 yuan beauty gift package", which is the package that Ms. Chen introduced to reporters on December 17 last year, there is a two-dimensional code under the poster, the account displayed after scanning by the reporter is "BNGHEY Banhe Customer Service", and the two posters are the price list and project introduction of Xile Technology Skin Center. Located in the downstairs of Banhe, the Xile Technology Skin Center has been removed, and the store area is surrounded by wooden boards.
The reporter met a consumer who came to Banhe to check at the door of the field visit, inquired and learned that the consumer Ms. Wang handled a beauty eyelash card worth more than 200 yuan and a membership annual card worth 365 yuan in Banhe, in addition to giving away six boxes of masks and three bottles of essence water, the membership card also includes nail nail art eyelashes, fat reduction and shaping, free skin testing throughout the year and other services. Ms. Wang found out that Banhe had closed the door on the same day: "I haven't been here for a while, my daughter said to do nails, I took her over, only to find that the store has been closed." ”
The store replied: The corresponding amount of skin care products can be refunded, but it cannot be refunded
In the case of Ms. Wang, the reporter asked how Banhe's customer service staff would deal with it. The customer service replied: "The eyelash card has not been used once, you can contact the eyelashes artist who worked in the store before and go to her (current) store to make it." More than three hundred cards we have sent six boxes of masks and three bottles of essence water, the price of these are more than three hundred, those services if XiLe continues to operate can find them to do, if he is not open we are already closed and can not provide. ”
Three consumers also told reporters that Banhe told them that the unspent recharge can refund the corresponding amount of skin care products, but cannot be refunded, "They said that they either accept the return of skin care products, or nothing." "Consumers are not satisfied with such a scheme.
As for the amount of recharge after December 10, Banhe's customer service staff said that they wanted to find Xile to ask for it.
Relevant departments: If the consultation is not successful, legal procedures need to be followed
Reporters from Xin'an Evening News, Anhui Net, and Dawan News called the Daoxiangcun Market Supervision and Management Office of the Market Supervision and Administration Bureau of Shushan District, Hefei City, regarding the problems reported by consumers. The staff replied: "As far as we have learned, Xile is currently negotiating with the mall, and after successful negotiation, it can continue to operate, and the members of Banhe can continue to use the recharge card." If Xile no longer continues to operate, then the recharge fee before December 10, 2021 will be refunded to the original Banhe boss, and the recharge fee will be refunded to the Xile boss. If the boss proposes to use the product to offset the amount of value, the consumer is not satisfied, we can help negotiate, the negotiation is not the consumer side can use the way of filing a lawsuit, the specific litigation process is recommended to consult a professional. ”
Regarding whether Xile intends to continue to operate, the reporter called the staff of Vipshop, and the staff said that Xile fang was communicating with the mall to rent a store, but it had not yet signed a contract.
The reporter learned from the community police office of Jinzhai South Road, Daoxiangcun Street, Shushan District, Hefei City, that because the closure of the door cannot be regarded as a fraud due to poor management, it is impossible to file a case for handling. Chen Changyun, director of the community workstation on Jinzhai South Road in Daoxiangcun Street, said that he would continue to pay attention to the latest developments, and the community could help residents contact the market supervision department, shop owners, shopping mall leaders and other relevant personnel to discuss and negotiate and promote the solution of the problem. At the same time, the staff of the police station and the Social Housing Committee said that it is recommended that consumers rationally carry out card recharge activities, combined with their own use, and do not recharge too much at one time.
Xin'an Evening News Anhui Network Dawan News trainee reporter Yu Yuanqi photographic report
Edited by Xu Dapeng