Last July, Ms Yin bought a Land Rover off-road vehicle. She reported that the car occasionally jumped the fault light, which became always on last month.
Ms. Yin: "The steep slope slow descent control system is not available, the performance (limited), five or six lights in a row, has not been available (when did this problem start to appear) two thousand kilometers began to appear, it was occasional at that time. ”
Ms. Yin's Land Rover Discover Hybrid SUV was purchased at the Lutherland Jaguar Land Rover 4S store in Hangzhou last July, with a total price of 340,000 yuan. She said that in September last year, the car turned on the fault light.
Ms. Yin: "Two thousand kilometers simply have a faulty yellow light, and three thousand kilometers of performance (limited) have been jumping." At that time, it was accidental, I was busy when I jumped the lights, and I couldn't detect them when I didn't jump, and when I called them, he said that he would go to the detection when the fault lights were always there. ”
Ms. Yin said that by the beginning of last month, the car began to turn on the fault lights continuously, when she and the car were in Fujian, and the local 4S shop told her to use grease to solve the problem.
Ms. Yin: "Say it is the problem of grease, the fuel-electric hybrid drive is unstable, the need for grease (why did you jump so many lights, did you tell you) no (did you accept that plan at that time) did not accept, so it was delayed in processing, because I think it is a new car, the old car with grease, after all, thousands of kilometers of new cars, has been jumping fault lights." ”
Ms. Yin later spent money to tow the car back to Hangzhou, and the 4S store gave the same treatment plan, which she could not accept and asked for a comprehensive inspection of the vehicle. Hangzhou Luther Bank Jaguar Land Rover 4S store after-sales director introduced that last November, the manufacturer issued a recall notice, Ms. Yin's car is within the scope of the recall.
Hangzhou Luther Bank Jaguar Land Rover 4S store after-sales director: "This is a recall project, itself needs to be done, even if this thing does not happen, we will also call the customer to notify (this may lead to what problems may occur) will jump fault lights." ”
The after-sales manager provided a "Vehicle Isolation Notice" document, the problem was "electronic rear axle drive failure", the driver will see the information in the control template showing a picture of the turtle and please drive carefully, performance is limited.
Hangzhou Luther Bank Jaguar Land Rover 4S store after-sales director: "The grease is good, check it or not, it will not affect the car (will it affect the brakes and brakes) We have also carried out relevant tests, and the fault code in the computer storage does not have this situation." If third-party testing is performed, we will support it as long as it is reasonable. ”
Ms. Yin asked the 4S shop to bear the cost of towing and extending the warranty of the car. The after-sales manager said that he would apply.
Source: 1818 GoldenEye