Every owner of a new car will be upset when the new car breaks down, and Land Rover owner Ms. Yin has encountered such a headache.
Ms. Yin reflected to the "1818 GoldenEye" that she spent 340,000 yuan to buy a Land Rover discovery new energy vehicle, and as a result, the new car was opened for two months and the failure lights were frequently lit, which made her very distressed.
According to the report, Ms. Yin bought the car at the Luther Land Rover 4S store in Hangzhou Lutherland in July last year, and the landing price was 340,000. But in September, the car turned on its fault lights and traveled just over 2,000 kilometers.
Ms. Yin said: "The car's steep slope slow descent control system is not available, the performance is limited, and it has been unavailable with five or six lights in a row."
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Two thousand kilometers on the fault of the yellow light, when the occurrence of such problems is only occasional, and then opened to three thousand kilometers of intelligent system failure of the lamp has been jumping, 4S shop to give the maintenance method, is always the fault light when the detection.
Later, not long after, the same problem recurred, Ms. Yin said: The car was continuously turned on at the beginning of last month, and the local 4S shop told her to use grease to solve the problem, because the oil-electric hybrid drive is unstable and needs grease.
In response to this practice, Ms. Yin believes that it is acceptable for the old car to use grease, but her car is a new car and the fault lights are frequent, so she cannot accept the maintenance plan given by the Fujian 4S store.
After that, Ms. Yin dragged the car back to Hangzhou from Fujian, and unexpectedly, the 4S shop gave a considerable treatment plan, which made Ms. Yin very unacceptable. Therefore, the demand for comprehensive inspection of vehicles has been put forward.
Later, the introduction of the after-sales director of the Hangzhou Luther Bank Jaguar Land Rover 4S store, in fact, in November last year, the manufacturer issued a recall notice, and Ms. Yin's car was within the scope of the recall, which said: "Ms. Yin's car belongs to the recall project, itself needs to be dealt with, even if it does not happen Ms. Yin, this matter will also notify the customer by phone to solve."
Subsequently, the after-sales manager also provided a "Vehicle Isolation Notice" document, which showed that the problem was "electronic rear axle drive failure", the driver will see the information in the control template showing a picture of the turtle and please drive carefully, performance is limited"
The after-sales manager also explained: "Whether it is the use of grease or inspection will not affect the car, as for whether the above inspection will affect the brakes and brakes, the after-sales director said that there have been relevant tests, the fault code in the computer storage does not have this situation, if you need to carry out third-party testing, as long as it is reasonable to support."
In this regard, Ms. Yin asked the 4S store to bear the cost of the previous trailer and extend the warranty of the car, and the after-sales manager of the 4S store gave a reply to the application.
Up to now, according to the latest reports, the 4S shop has made a reply: after consultation, the 4S shop technical expert group believes that the vehicle's rear plug motor plug contact is poor, resulting in a sensor failure light, which is not related to the brake system, and the 4S shop said that it will give Ms. Yin appropriate vehicle maintenance compensation.