An imported BMW X5 SUV worth 800,000 yuan can actually have a fault in the trunk itself on the highway, which is scary to think about. What's even more frightening is that the places where the car was found to have problems after repairs were only pasted with tape, outrageous?
Recently, Mr. Yang from Xuchang told the media that he had opened a full import bmw X5 for 2 years and spent 170,000 yuan to repair it, but every time the 4S store was wrapped in tape, it was perfunctory. This made him unable to understand, mingming the store promised to replace a full set of original imported parts, but the fault still existed.
However, when the reporter investigated deeply, the unexpected happened again...
01
170,000 repair fees, in exchange for the whole car adhesive tape?
The reporter accompanied Mr. Yang to the BMW 4S store in Xuchang and expressed his dissatisfaction. He said that he had spent 170,000 yuan to replace all the original imported parts, why was he sticking with tape every time.
The person in charge of the store after-sales service explained. First of all, because Mr. Yang's car has had 3 accidents before and after, and has exceeded the warranty period, there are some differences in the price of the service; secondly, the vehicle cannot be restored to the state of the factory 100% after manual repair, according to the owner's requirements, a large number of imported parts have been replaced, but some faults can still not be solved, and can only be repaired with tape.
In this explanation, Mr. Yang obviously could not accept it, and when he asked the store to give the original packaging and customs clearance certificate of the accessories, the store said that the packaging box was processed after the accessories were installed on the car, and other certificates could not be provided.
As soon as this remark came out, Mr. Yang felt even more catty in it. Since it is said that it is the original factory imported accessories, why can not get any proof.
Mr. Yang thought about it carefully, and vaguely felt that the maintenance department privately replaced the spare parts with domestic three no accessories, and officially because the quality was unqualified, so the car has not been completely repaired.
The two sides disagreed and reached an impasse. After that, the general manager of the 4S store came forward to communicate, saying that if Mr. Yang had any questions about this, he could ask a third-party inspection agency to identify, and if there was indeed a problem with the store, he would be responsible for the end.
02
Is it really that hard to prove the original parts of the car?
In fact, disputes between 4S shops and car owners like this are not uncommon, and often the central point of contradiction is whether to use "original parts".
The so-called original parts, literally understood, refers to the automobile manufacturer itself or authorized to entrust professional parts manufacturers to produce, no minor defects, appearance and performance and original parts are consistent, and there is a professional certificate of conformity, while also marked with the original parts LOGO and part number. Generally, the original parts are mostly in the 4S store, which is the parts that the automobile manufacturers specialize in providing after-sales supply.
And now there are many people will take the sub-factory parts impersonation of the original parts to sell, the auxiliary factory parts refers to the original parts manufacturer without authorization, these accessories are mainly to imitate the original parts, the appearance is more similar, but the process is far apart, and the price is also uneven, but it is always cheaper than the original parts.
In fact, 4S stores generally retain the original code of replacement accessories, when customers question the authenticity of parts, 4S stores may use this code to query parts, if the parts official website shows the existence of parts information, you can prove that the parts are original parts. Secondly, the 4S store may also provide parts purchase channel vouchers and product invoices to prove the authenticity of parts.
Of course, in the above case, we can also see that the outer packaging box that the store said to install the accessories for Mr. Yang was processed and could not be found, which actually hindered the traceability of the original parts.
Generally speaking, the original parts can be viewed on the product code on the box, and then to the parts manufacturer's official website for inquiry, if the official website after the query shows no parts related information, then it is likely to buy counterfeit and shoddy products.
Because the part will have a code at the factory, this code is unique, so you can use this code to verify the authenticity of the part. Once the outer packaging is discarded or lost, this code can only be queried through the store inside the procurement system.
03
The non-uniform naming of auto parts is also a pain point
In the entire domestic auto aftermarket, in addition to the uneven quality of spare parts and chaotic channels, there are pain points with inconsistent naming, which is also a major "breaking point" that causes disputes between car owners and stores.
With the improvement of users' demand for automotive product quality and awareness of rights protection, the demand for effective quality management of auto parts has become more urgent.
However, the vast domestic automotive aftermarket is complex, and many maintenance companies are facing the problem of upstream suppliers and OEMs with their own different standards and naming, which leads to maintenance companies having to face different fields and docking different standards, and the operational burden cannot be said to be heavy.
In fact, in view of the non-uniform naming and standards of spare parts, the National Standards Commission approved the release of the GB/T32007-2015 "Unified Coding and Identification of Auto Parts" national standard drafted by the China Article Coding Center and the China Automatic Identification Technology Association as early as 2015.
This standard stipulates the coding principles, data structures, symbolic representation methods and general principles of the unified coding of auto parts and components and their location, which is applicable to the unified coding and identification of auto parts (accessories), as well as the information collection and data exchange of auto parts (accessories).
The application of unified coding identification can realize the complete and clear recording of the shipment, distribution, use and maintenance process of each auto parts, just like the express logistics information is open to the society, and consumers and car companies can easily query the Internet. In this way, the legitimate rights and interests of consumers can be protected, and many unnecessary disputes can be avoided.
In fact, this is also a microcosm of the big data driving the development of the industry. But unfortunately, when the standard penetrates into the downstream channels, it is not as smooth as imagined, which is mainly due to the domestic auto repair and auto parts industry has always been a situation of many, scattered and small.
Of course, after the standard is unified, there will be other problems with spare parts, such as once the standardized components have design defects or quality problems, it will cause large-scale recalls.
In general, the domestic auto parts and auto repair industry still has a long way to go in terms of standardization and unification.
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