The high-end version is a little more expensive than the low-end model, but the configuration is rich, and there are many exclusive configurations. The high-end version of the model has more face, so when many people buy a car, they would rather spend tens of thousands of yuan more to choose high-end. A car owner in Zhejiang spent 220,000 yuan to buy a domestic car with a top version, and after driving for 3 days, he found that he got a medium version of the car, and the owner felt that he had been deceived.
Mr. Gao of Hangzhou, Zhejiang Province, purchased a BYD Tang Zun Rong version in a local 4S store in early December, and the car was divided into three versions in total, and the Honor Edition was the top version with a price of 216,800 yuan. The top version of the model than the middle version, the low version of the model has a lot more configuration, 31 color atmosphere lights, induction tailgate, leather seats, door warning and other systems are only available on the top model, the middle and low version of the model do not have these configurations.
Mr. Gao chose the top version also because of these configurations, but he did not expect that the car he spent nearly 220,000 yuan to buy was a medium version of the model. Mr. Gao said that on the third day of buying a car, he planned to turn on the atmosphere lights on the car to feel it, but he did not tune it out for half a day. Mr. Gao thought that he had not found the switch, so he sent the car back to the store, wanting the clerk to help him debug it, and it was this time that he found that there was a problem with his car.
The salesperson at the store told him that there were no mood lights on the car because it was a mid-mounted version. Mr. Gao was blinded at that time, and the one he bought was obviously the top version, how did it become a medium version? He immediately found the person in charge of the store and wanted to ask for an explanation. The sales manager in the store said that because the sales growth rate in the store has been a little fast recently, the people in the store are a little busy, and they may have made a mistake when delivering the car.
When the warehouse manager picked up the car, he confused the premium version and the premium version of the model. At that time, the car received by the warehouse manager was a premium version, but when he entered the warehouse, it was written as a honor version. The salesman who handled the pick-up of the car for Mr. Gao was a new salesman who had just arrived, and he was not familiar with the vehicle, which led to this error.
The sales manager said that this was caused by their work mistakes, they had some responsibility, and they were willing to make some compensation to Mr. Gao. The sales manager promised to give Mr. Gao a free replacement of a top-mounted model, and then compensate Mr. Gao for an additional 5,000 yuan.
Although the merchant gave a solution, Mr. Gao felt that this matter was not so simple, and he was unwilling to accept this solution. He felt that this was not a simple work mistake, it was fraud, and he asked the other party to refund one and lose one. Since the two sides did not reach an agreement on this matter, the matter is still under negotiation.
It cost nearly 30,000 yuan to improve a model with a medium version, which was unacceptable to anyone. If it is really a mistake caused by the explosion of orders in the store and the inability of the staff to keep up with the rhythm, as explained by the merchant, then this is also the fault of the merchant.
However, after the vehicle is put into storage, they do not conduct an overall inspection of the vehicle, and the owner does not carry out a detailed inspection of the delivered vehicle when picking up the car, which is irresponsible for their own work, and it is logical for the owner to ask the other party for compensation.
However, Mr. Gao's experience also told everyone that when picking up the car, you must check the vehicle on the spot, and if there are some exclusive configurations on the car, you must first check whether there are these configurations on the car. If none of the configurations should be there, there may be a problem with the car.
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