In 2012, Volkswagen pioneered the "two-car strategy", and Passat and Magotan made a good start in their first appearance. After that, Toyota began to emulate Volkswagen and played the "two-vehicle strategy" to the fullest. It has launched many pairs of "sister models" such as Corolla and Leiling, Camry and Asian Dragon, C-HR and Yize, RAV4 Rongfang and Willanda. Since entering the domestic market, FAW Toyota RAV4 Rongfang has been an evergreen tree in the compact SUV market, and its sister model, The Veranda, has also maintained a good market performance. Which of these two cars is better? In this issue, we will take a look at the complaint index and see whether the reputation of the two models is better or worse.
From the above figure, we can see that the sales volume of RAV4 Rongfang in November was 182703 units, and the sales volume of Velanda was 100691 units, and the sales volume of RAV4 Rongfang from January to November this year was 1.8 times that of Velanda. However, in the complaint index, rav4 rongfang is as much as 6 times higher than Veranda. In terms of overall complaint rate, RAV4 is much higher than Veranda.
Specifically, the RAV4 Rongfang complaint index is much higher than that of Veranda. At the same time, it can be seen that the complaints of RAV4 Rongfang mainly focus on the three major problems of engine, suspension system and body gas. The complaint index is much lower than that of Velanda, RAV4, and the few complaints are basically concentrated at the body electrical level.
From the above figure, we can see that the typical problems of the two vehicles have not exceeded 20%. The most serious problem of RAV4 Rongfang is reflected in the semi-shaft oil leakage of the suspension system, and the proportion of complaints about such problems has reached 19.78%. The typical problem with the highest complaint from Veranda is the body noise, which accounts for 14.22% of the complaints.
Over the past 11 months, the half-shaft oil leakage problem of rav4 Rongfang has been complained by car owners. FAW Toyota has responded that the cause of oil leakage from the half-shaft ball cage is excessive wear. However, the owner said that the oil seal on the right half shaft did not take long for the new car to leak oil, and although the oil seal was replaced, the same problem would soon occur. In addition, the increase in engine oil and emulsification problems of RAV4 still plague some car owners. RaV4 rongfang has a variety of abnormal sound problems, which account for 7.3% of the problem
Due to Veranda's overall complaint index is low, the problems are relatively scattered. In contrast, the Problem of Velanda's Body Noise is also worth noting, with 14.22% of complaints. Surprisingly, Veranda's complaint rate on air conditioning problems accounted for 12.02%. This is also the main reason for the high electrical complaint index of The Velanda body. Judging from the data feedback, this problem mainly appears in the 2020 dual-engine 2.5L E-CVT four-wheel drive luxury version model. The problem of engine ingress into the veranda has caused problems for some owners. It is reported that the gaps and holes between the fenders of the vehicle and the engine compartment are not protected, and the mud will enter the engine compartment.
summary:
Overall, the complaint rate of the RAV4 Rongfang, which has higher sales volumes, is several times higher than that of Velanda in all aspects. We do not rule out that there is a certain degree of contingency in all aspects of the data, but combined with the sales volume and complaint index data, Velanda's complaint rate is still much lower than that of RAV4 Rong.
In addition, it was found that as a "sister model", RAV4 Rongfang and Veranda also showed consistency at the product problem level, and the problems of engine oil increase and body noise were the more obvious problems of both models. The difference is that the engine oil of RAV4 is more serious, and the semi-shaft oil leakage problem that has been centrally complained about by the owner is a special performance that distinguishes it from Veranda.
These also show that the two sister models of RAV4 Rongfang and Willanda still show a very different side in product quality.