Qilu Network Lightning News December 18, 2018 Pay money to buy a new car, drive around when picking up the car, don't mention how happy you are. Mr. Zhu, a citizen of Weifang, recently took a fancy to a 2022 Langyi plus, and when he was ready to pick up the car, he found that something was wrong.
Pay 38,000 "Langyi" 2022 models to 2021 models?
For the convenience of his wife's commuting, Mr. Zhu, a citizen of Weifang, decided to buy a 2022 Langyi plus 1.4T Comfort Edition car after careful selection, and prepared to pick it up at a local 4S store.
Mr. Zhu, a citizen of Weifang, told reporters: "When I went to the 4S store to pick up the car, I received a call from the Shuncheng Zhongyue Volkswagen 4S store, he said that we also have the 2022 Model Volkswagen Langyi Plus 1.4T in the store, you can come and see, the price he quoted is indeed cheaper than the 4S store I saw." ”
Mr. Zhu told reporters that the person who called him was the staff of Weifang Shuncheng Zhongyue Automobile Sales service Co., Ltd., and the quotation given by the other party was about 4,000 yuan cheaper, so he decided to go to this company to see.
Mr. Zhu said: "We asked the sales many times, saying whether it was the 2022 model, he said yes. We paid a deposit of 38,000, and when I picked up the car, I inadvertently asked about another sale, is this the 2022 model? He said no, there was no 2022 model in the store. ”
Mr. Zhu said that the 2022 Langyi plus 1.4T comfort version is mainly two more side air curtains and a reversing image than the 2021 model, the configuration is relatively high, and he is also very satisfied, but now the 2022 model has become the 2021 model, which makes him unacceptable. "We definitely choose to configure a high point, buy a new car, is to choose a better one, we are running to the 2022 model to talk, (the sales staff) does not admit it, he said that it is the 2021 model, we feel deceived."
In order to understand the situation, the reporter and Mr. Zhu found Weifang Shuncheng Zhongyue Automobile Sales Service Co., Ltd.
4S store: Collectively known as the new generation of Langyi Plus, regardless of style
The staff confirmed that there was indeed no 2022 Langyi plus in the store, but because the sales staff who sold Mr. Zhu's car was not there, they were not clear about the specific situation at that time, and there was no way to solve the problem. After waiting for more than half an hour, Mr. Xing, the administrative director of the 4S store, came forward to deal with the matter.
Mr. Xing of Weifang Shuncheng Zhongyue Automobile Sales Service Co., Ltd. said: "All the Langyi plus cars in our store are all this one, we do not have a specific 2022 model or 2021 model, we are collectively called the new generation of Langyi Plus." ”
Since there is no style, why do the staff of the 4S store say that there is no 2022 Langyi plus in the store?
Mr. Xing said: "SAIC Volkswagen more than 20 models of cars, I am not engaged in sales, the art industry has a specialty, how do I answer this?" ”
For the 4S shop staff's statement, the explanation given by Mr. Xing, the administrative supervisor, is that he is not clear, so what should he do about this matter?
Style "changed" Consumers: ask for a refund of the deposit
Because Weifang Shuncheng Zhongyue Automobile Sales Service Co., Ltd. did not have the 2022 Langyi plus, Mr. Zhu put forward a request for a refund of the deposit.
Mr. Zhu said: "I just want to return the deposit now, I don't want to buy a car from them, they don't have integrity." ”
Mr. Xing said: "(The car) and the one you purchased are the same, because we are normally the customer's contract is written on all the contracts that the deposit is not refunded, and the car has not been returned since last year, and the deposit has not been refunded." ”
In this regard, Mr. Zhu believes that it was the staff of the 4S store who cheated, which led him to pay the deposit. And he later consulted about buying a car on the Internet, and the answer given by the staff of the 4S store was still that there was a 2022 Langyi Plus in the store.
After reading the chat records, Mr. Xing, the administrative director of the 4S store, said that they were responsible for Mr. Zhu's purchase of the car.
Mr. Zhu said: "To tell the truth, you did not introduce thoroughly, you have made mistakes first, leading to today's result, we are victims, we make demands, you and the leaders feedback." ”
After waiting for about ten minutes, Mr. Xing, the administrative director of the 4S store, gave a reply. "Give you a refund, the time is 15 working days."
Sign an agreement on the spot 4S shop to refund the deposit within a certain period of time
Mr. Zhu hopes that the 4S store can shorten the refund time and give a paper refund agreement. In response to Mr. Zhu's request, Mr. Xing, the administrative director of the 4S store, reported to the company again and gave a paper agreement.
Mr. Xing said: "The two sides negotiated to cancel the car purchase plan, and the two sides reached an agreement to refund Ms. Pang's refund of more than 30,000 yuan and go to Ms. Pang's account before January 1, 2022. ”
Mr. Zhu expressed great satisfaction.
Editor:Under the coordination of the reporter, this matter has a satisfactory result, and I hope that the 4S store can call Mr. Zhu on time.