On December 13, Mr. Xu, a citizen of Chengdu, Sichuan Province, was removed from the ceremony
Chengdu Jinniu District Jiaoda Road
Walmart CapitaMall Store
Purchased two bottles with a unit price of 8.8 yuan
Ovannis contains natural spring water.
And the date of production of the bottle body caught his attention:
Production date is December 10, 2020,
Shelf life of one year, expired 3 days...
customer:
Expired drinking water is available at the supermarket
Take a video forensics
On December 15, Mr. Xu showed Red Star News reporters two bottles of drinking water and shopping receipts he had purchased. The reporter saw that the unit price of two bottles of drinking water was 8.8 yuan. The bottle label information shows that the production date is December 10, 2020, and the shelf life is until December 10, 2021. Mr. Xu's purchase time was December 13, 2021, and the product has expired for 3 days.
The shelf life of the bottle is indicated until December 10, 2021.
Drinking water and shopping receipts presented by Mr. Xu.
"I bought a bottle first." Mr. Xu introduced that after finding out that it was expired, he returned to the supermarket again, "Found that there was a bottle of expired water on the shelf, took a video, and bought the second bottle." ”
The video shows Mr. Xu removing a bottle of water from the shelf, the lens is pointed at the bottle, and the label shows the production date of December 10, 2020 and the shelf life until December 10, 2021.
At about 15:00 on the same day, Mr. Xu left the supermarket and reported to the mayor's hotline.
At about 16:00 on the same day, Ms. Jiang, a staff member of Walmart Supermarket, contacted Mr. Xu and wanted to verify the expired goods he purchased and the shopping receipts.
After that, the Jinniu District Market Supervision Bureau contacted the two parties and agreed to negotiate and mediate the matter on the morning of December 15.
supermarket:
Or it is caused by the negligence of employees
Compensate the customer for 2,000 yuan
At 10:00 a.m. on December 15, the reporter met Mr. Xu and Ms. Jiang, a supermarket worker, at the Jinniu District Market Supervision Bureau. Ms. Jiang confirmed that the expired drinking water in Mr. Xu's hands was indeed sold by the supermarket, and apologized to Mr. Xu and was willing to compensate.
As for compensation, Mr. Xu put forward a compensation claim of 2,000 yuan, "Because I am a two-time transaction, the law also stipulates that consumers can claim 10 times compensation, and the amount of compensation less than 1,000 yuan is calculated as 1,000 yuan." ”
The staff of the Jinniu District Market Supervision Bureau also recognized Mr. Xu's "two transactions" and the so-called legal provisions.
According to Article 148 of the Food Safety Law of the People's Republic of China, if a consumer produces food that does not meet food safety standards or operates a food that is known to be insolvent to meet food safety standards, in addition to claiming compensation for losses, consumers may also request from the producer or operator to pay compensation of ten times the price or three times the loss; if the amount of additional compensation is less than 1,000 yuan, it shall be 1,000 yuan.
Since Mr. Xu made two transactions, each bottle of water sold for 8.8 yuan, and in the end, the supermarket paid Mr. Xu 2,000 yuan as compensation.
The parties mediated at the Market Supervision Bureau.
Why do expired items appear? Ms. Jiang, a supermarket worker, said that similar goods with a shelf life of one year will be inspected by special personnel every month in the supermarket, and if the shelf life is found to be less than one month, it will be placed in the temporary period commodity sales area and removed from the shelves when the shelf life is only within one week. This time, Mr. Xu bought expired drinking water, which may have been caused by the negligence of employees.
Subsequent:
Employee education will be strengthened
Inventory of on-shelf items is being made
Ms. Jiang said that employees are not machines after all, and mistakes in work are inevitable. In this regard, the supermarket will strengthen the education of employees and has already counted the goods on Mr. Xu's shopping shelves. In addition, on the afternoon of December 13, supermarkets have begun to inspect all goods, which are currently underway and are expected to be completed in recent days.
Mr. Li, a staff member of the Supervision Department of the Jinniu District Market Supervision Bureau, introduced to reporters that Mr. Xu did buy expired goods in Wal-Mart supermarkets, and according to regulations, supermarkets should compensate them. On December 14, the staff of the department went to the supermarket to conduct an inspection, and no similar expired food was found during the inspection.
Mr. Li said: "Wal-Mart supermarkets have been required to clean up expired food in a timely and regular manner in accordance with the relevant provisions of the Food Safety Law, check the qualifications of products in a timely manner, and fulfill their obligations. ”
Source: Chengdu Business Daily - Red Star News reporter Du Yuquan intern reporter Hu Hengrui