Qilu Network · Lightning News On December 15, Mr. Liu of Liaocheng XinXian told reporters that he bought a Foton G7 car in June 2020, but when he drove it, the problem appeared.
Mr. Liu introduced that he is in the clothing business, in June 2020, he spent 78,000 yuan at Liaocheng Tianhong Automobile Sales Company to buy a Foton G7 car, which is convenient to load and unload goods and is very easy to use. However, only a year or so later, Mr. Liu found that the body of the Foton G7 was rusty.
Mr. Liu, the owner of the Liaocheng Futian G7 car, said: "From the inside of the paint to the outside arch, that is, from the inside of the body to the outside of the alkali, this place you see, this is immediately alkalinized." ”
New cars, rust in a year, how can not be said. Mr. Liu went to Liaocheng Tianhong Automobile Sales Co., Ltd. many times to find a solution to the problem. "There were a few trips, but no one dealt with it." Mr. Liu said.
Liaocheng Tianhong Automobile Sales Company staff said: "The manufacturer means that the whole vehicle is painted, but the owner asked to return the car and change the car, I gave feedback to the manufacturer, the manufacturer did not pass, did not agree." ”
Mu Weige, general manager of Liaocheng Tianhong Automobile Sales Company, said: "Since October, the manufacturer has come up with a treatment opinion, that is, to reprocess the paint surface for him, but Mr. Liu does not agree. ”
From June this year to now, half a year has passed, and the problem has still not been solved. The reporter contacted the customer service staff through the official website of Foton Motor.
The customer service staff of Foton Motor's official website said: "I will report this problem to the company first, and then the company will communicate with the service station to see what the specific problem of the vehicle is." ”
Owner appeal: replace the foton G7 car body
For the rust problem of Foton Automobile, the staff of the service station has never been able to give a convincing statement. Subsequently, the reporter contacted the automotive experts.
Zhao Lin, chief technician of Shandong Province and director of Diamond Forest Automobile Technology And Technology Company, said: "It is suspected that this body plate may have defects in anti-corrosion, and the whole car may be improperly treated in terms of phosphating and epoxy treatment, or it may be that the metal plate itself has quality problems."
When the reporter communicated with the official customer service staff of Foton G7 Automobile by phone, the other party did not give a clear solution. The owner of the car, Mr. Liu, also expressed his appeal.
Mr. Liu said: "This is a quality problem, not my own artificial problem, it is reasonable to say that the manufacturer has to give a solution, now there is no program, can only say that the after-sales spray paint for me, in the spray paint I do not worry, spray paint, after the first half of the year, it will definitely be alkaline, so I asked them to change my body." ”
Service station: further processing according to the requirements of the manufacturer
Mr. Mu, general manager of Liaocheng Tianhong Automobile Sales Company, said that in the face of Mr. Liu's appeal, they will also report to the manufacturer and wait for the manufacturer's reply.
Manager Mu said: "The manufacturer came up with a treatment plan for Mr. Liu, and we will deal with it according to the manufacturer's treatment plan." If Mr. Liu's requirements are excessive, we can only apply to the manufacturer again to see what the manufacturer's opinions are. ”
Editor's Note:
Foton G7 car body part rust, 6 months have passed, the manufacturer should give an authoritative appraisal report, to analyze what is the cause of what is the cause, this matter will eventually be handled, the reporter will continue to pay attention to.