In the process of customer communication, there are many words worth learning and learning, such as the English details that we have shared in the past: 1. The English details that can make you extra points in the customer communication process. 2. Summarize the oral statements often used to call foreign customers. 3. Such an English expression will make customers like you more. 4.20 sentences will make your potential customers like your English skills.
Correspondingly, some foreign trade salesmen will appear "very tender" as soon as they open their mouths in foreign trade work. Not because of the milk, but because they say a lot of things at work that can't stand up to the table.
Many times, we will suffer some dark losses because of our words. Here are some of the "minefield phrases" that foreign trade salesmen need to avoid in the face of customers – they will make you sound immature and unreliable.
1.
I am...... (Basic Position)
I am the...
If your current title isn't very loud (everyone goes through this stage), tell you a little trick – you don't need to tell everyone what your position is like a radio, especially when it comes to reaching out to potential customers or partners with a higher level than you.
The next time you write a cold email to someone you don't know well, stop saying "I'm a marketing assistant at XX..." You have to introduce yourself like this: "I'm in charge of marketing at XX, and I wrote this email to think..."
You're not talking nonsense, but it sounds much more sophisticated.
2.
I have to ask my superiors
I have to ask my boss
Regardless of the position, you will definitely encounter some things that must be finalized by the superior, but this does not mean that at the end of each discussion you have to tell the client that you are not the one who can make the final decision.
To put it another way: "It's a good idea — but I'll ask a few more people in the department to hear what they have to say." "In this way, you are considerate of the overall situation and good at cooperation, rather than a small follower with no brains and no opinions."
3.
Is this OK?
Is that OK?
When you really go to your superiors, don't say to him, "Is this OK?" "Whether you're really sure in your own heart or not, you don't sound sure.
You should say something like, "Please tell me by Friday if this work should go ahead." ”
4.
Unnecessary adverbs
very, insanely, extremely
Eliminate any unnecessary adverbs. Not only because we all like to read short emails, but also because these extra words impose emotional overtones on what should be fact-based, straightforward communication.
Judge which sentence sounds more like it came from a calm foreign trader:
01. "I'm also super hopeful about getting started soon, but I'm really busy this week." Shall we wait until the workload eases next week and then start? ”
02. "I also hope to start as soon as possible, but this week's work schedule is full." Let's start next week, shall we? ”
5.
First Person "I"
"I" and "me"
"Using the word 'I' less can make people think you're more confident and influential."
A psychologist at the University of Texas, who works to interpret hidden personalities through the analysis of people's language, has found that the party that uses the first person more in conversations tends to have a relatively low social status. ”
Let's take a look at these two formulations:
01. "I'd be very grateful if you could meet me next week." I'm interested in your area of work, so I'm looking forward to meeting you face-to-face. ”
02. "Is it convenient to meet next month?" It would certainly be very meaningful to be able to ask you for advice on your work experience in person. ”
The former sounds like a fan talking to his idol, and the latter looks like he's really seeking professional help.
6.
You can come to me at any time
I'm available at any time
Are you sure you're really convenient at all times? If someone you're meeting with replies to you, "Let's do it at 5:30 a.m. on Tuesday," I'm afraid you won't be able to get off the stage.
Even if you are really free at any time, others will only think when they hear you say this: Your work is too idle, right?
Try this: "Tuesday and Thursday afternoons are best, but other times can be discussed." Although this is still saying that you are "convenient at any time", it also seems that you also have your own work schedule.
7.
Hope to hear from you
I hope to hear from you
Say at the end of the email that you'd love to hear back, as if you think the other person is very likely to ignore you.
You should show great confidence that your exchange will continue: "Look forward to our further discussions." Or: "Looking forward to your reply." ”
8.
Hi, I'm Little A
Hi, I'm Ada.
In private meetings, it is perfectly fine to only introduce your own name, and it is more natural and cordial.
But in workplace and business social situations, it seems that you are full of uncertainty about yourself, as if you were not officially invited to come, but accidentally broke into the house.
You should report your full name and identity, such as: "I am xx of xx company xx department." ”
9.
I won't
I can't...
People don't like to hear the phrase "I won't," which means you're not even trying to get the job done.
If you really can't do it because you lack the necessary skills, please provide other workarounds. You have to say what you can do, not what you can't do.
For example, instead of saying, "I can't work too late," you should say, "I'll come a little earlier tomorrow, is that okay?" ”
Again, instead of saying, "I can't handle these numbers," you should say, "I don't know how to do this kind of analysis at the moment." Can anyone teach me so that next time I can do it on my own. ”
10.
I do not know
I don't know
You certainly can't give a clear answer to all the questions, and no one can do that, but when a colleague asks a question, you reply with a "I don't know" or a blank expression, which makes others think you are not up to your job.
Here are three tricks of the four or two strokes:
Provide information you already know: "I can only tell you for the time being that the report was sent to the printing house on Friday. ”
Or put it this way: "I'm thinking about it too." ”
You can also think about whether anyone can provide relevant information: "Shall we ask Lucas?" ”
11.
It's all my fault
It's all my fault
It may seem like you're taking responsibility, but it's not.
Contracting mistakes on yourself will make you ashamed in your future work, and it will also give everyone the impression that you are not competent for the job.
You only need to take on certain responsibilities when they really fall on you. We should shift the focus from "whose fault it is?" to "finding a solution to the problem."
In other words, the boss will be much happier: "I was careless for a while, but fortunately..."
12.
I'll try
I'll try...
"I'm not asking you to 'try' to get something done – I'm asking you to 'get it done.'" - The boss of the world
If the task is really complicated and tricky, explain your concerns to your boss, who can help you prioritize things or create a workable timeline for you.
Secondly, to say more, personal experience and ability are accumulated, and persistence is particularly important. Although the sales principles of various industries are the same, it takes at least three years for foreign trade salesmen to fully understand an industry, and changing industries often will make you understand each industry but not understand it thoroughly. If you are not thorough enough, you will not be able to navigate this industry, and you will not have good performance.
And foreign trade performance and you are in the industry market, customers, resources are closely related, many times change the industry, the previous resources will not be used, you have to re-accumulate, which is very unfavorable to the growth of foreign trade business.
13.
It's done in a minute
Just in one minute
You may think that you will appear to be efficient and good at solving problems by saying this.
In fact, this statement can destroy your professional image and give others the impression that you will only be sloppy.
Instead of taking something that actually takes a lot of time and effort very lightly, you should say, "I'll follow up right away." "That's how calm, fast, and efficient you seem.
14.
There was a small problem
Quick question
This sentence sounds like you're wasting your co-worker's time and attention on your "little problems."
In fact, you really mean "I have something I want to discuss with you", or if you really have a small question, such as "In which folder is the information I'm looking for?" ”
Avoiding the use of "minefield language" in your work will definitely help you.
In addition, as a foreign trade salesman, in the work, we should also systematize the work items to improve work efficiency and achieve high-efficiency work: the method of high-efficiency work of foreign trade salesmen.
By increasing the probability of luck by our own efforts, we can think of it as using the power of "external forces" to make the probability of the expected outcome become greater.
The really effective way is to find the three catalysts around yourself: "people, things, and things".
In daily work and life, we must build up our own knowledge reserves and constantly sum up the experience after failure, and one day these small changes will cause qualitative changes through the outbreak of something.
The success we see is no accident, but is designed from the start.
Easter egg: Keywords "email self-reading"