Serve the people throughout the petitioning work

Jilin Daily reporter Li Yanyan

The work of petitioning is connected to the masses of the people and the party and the government at the other, and is a "barometer" of social conditions and public opinion, a "touchstone" of cadres' work style, and a "pressure relief valve" for social governance. Doing a good job in petitioning work is an important guarantee for maintaining the harmony and stability of the overall social situation and supporting local economic development.

In recent years, the Erdaojiang District Bureau of Letters and Visits of Tonghua City has always adhered to the concept of centering on the center and serving the overall situation, adhering to the concept of solving difficulties for the people and sharing worries for the party, pioneering and innovating, doing solid work, undertaking enterprising, overcoming difficulties, and achieving remarkable results in the work of letters and visits, and the rate of timely acceptance of letters and visits, the rate of completing the work on schedule, and the satisfaction rate of the masses are among the best in the city.

Walking into the joint reception hall for letters and visits in Erdaojiang District, the regulations on letters and visits, the instructions for marking, and the acceptance process of letters and visits are hung in a conspicuous position, so that the masses can understand the relevant policies and regulations for the first time. Reception windows for legal aid, public utilities, housing construction, human resources and social security, and civil affairs have been set up in the interview area, and a heart-talking room and a joint reception conference room have been set up separately for comprehensive coordination and handling of cases, so as to understand the demands of the masses at zero distance and handle the problems reflected by the masses face-to-face.

"I am satisfied with the joint reception site office of the hall" "The petition hall has given me real hope and happiness"... The satisfaction of the masses is the greatest affirmation of the petitioning work.

The primary meaning of the petitioning work lies in always seeing oneself as a member of the people and keeping one's heart close to the people. With the goal of effectively improving the credibility of the petitioning work and enhancing the satisfaction of the masses, the Erdaojiang District Bureau of Letters and Visits has continued to carry out activities to create a window for the satisfaction of the people, set up a vanguard post for party members on the front line of receiving letters and visits, and arranged party members with a good mass foundation and strong work ability on the vanguard post, and implemented the listing of posts. Through the exemplary role of party members, the global staff and petitioners are encouraged to "pair up and solve problems", and make every effort to accept and handle the issue of the initial letter and the first visit at one time. Over the past few years, among the letters and visits received by the masses, the letters and petitions received have been properly handled at the first time, making positive contributions to maintaining the harmony and stability of the overall social situation in the whole region.

While doing a good job in receiving letters and visits, the Erdaojiang District Bureau of Letters and Visits has also paid attention to the work of resolving the backlog of letters and visits, established and improved the mechanism for joint departments to consult and petition, and changed the single handling to a comprehensive handling. For some collective visits, repeated visits, emergencies, and other issues, in light of actual research, we will formulate implementation plans, and implement the "four determinations" mechanism for each petition case, that is, appoint leaders, appoint special personnel, set plans, and set time limits, and implement them one by one.

In 2018, the bureau, together with all departments in the region, carried out a three-year "zeroing" action to attack the backlog of letters and petitions, sorted out and handed over the backlog of letters and petitions assigned by the state, provinces and municipalities, and the backlog of cases in the region, and resolved and completed them in accordance with the work plan, effectively solving the hot and difficult problems of a large number of people who are "anxious, difficult, and anxious".

After the outbreak of the new crown pneumonia epidemic last year, the Erdaojiang District Bureau of Letters and Visits was responsible for the procurement and distribution of anti-epidemic materials in the whole district. Under the leadership and command of the leadership team of the bureau, the members of the working group ate and lived in the unit for more than 40 consecutive days, received and distributed materials on duty for 24 hours, and made every effort to ensure the supply of anti-epidemic materials in the whole region and provide strong logistical support for winning the epidemic prevention and control battle in the whole region.

Focusing on peacetime and daily life, the Erdaojiang District Bureau of Letters and Visits has continuously strengthened the construction of work style, insisted on the cultivation of business and the cultivation of work style with the same deployment, development, and improvement, and often grasped unremittingly, often grasping the new. The vast number of cadres have always done a good job of mass work with feelings and responsibilities, and have won the trust of the masses of the people with a good work style and image.

Wholeheartedly for the sake of the masses, we will do everything possible to solve problems for the masses. In recent years, the Erdaojiang District Bureau of Letters and Visits has won the title of "Outstanding Contribution Collective for the Resolution of the Backlog of Letters and Visits in the Province", and has won the outstanding unit of the city's target responsibility system for letter and visit work for many consecutive years, and many people have won third-class merits and commendations, effectively helping the city's economic and social development better and faster.