"Is the attitude of the staff at the office window to the masses? Is it necessary to inform the materials needed for the work at one time, so that the masses can run less errands? Are there any cases of difficulties and delays in handling? Are you satisfied with the efficiency and attitude of the staff?"
On August 25, at the Municipal Affairs Service Center, Gao Yun, member of the Standing Committee of the Municipal Party Committee, secretary of the Discipline Inspection Commission and director of the Supervision Commission, talked with the masses as an ordinary person to understand the service quality of the municipal affairs service center.
Peeking at the whole leopard, often by observing the "small window" service situation can see the implementation of the city's "big people's livelihood", in order to deeply practice the service purpose of the interests of the masses without small matters, in-depth rectification of unhealthy trends in the field of people's livelihood, Gao Yun adopted the "four no two straight" approach, directly into the municipal affairs service center, the business hall of the vehicle management office and other window units, as an ordinary person to experience the window units to do things attitude, work efficiency, work process, and "experience" The problems found in the process put forward rectification requirements to the responsible persons of relevant units, and put forward opinions and suggestions on the next step of doing things for the people and improving the quality of services.
Gao Yun pointed out that all "window" units have a bearing on the image of the party and the government in our city and on the vital interests of the people; all "window" units should earnestly improve their standing, perform their main responsibilities well, regard serving the masses well as the first priority of their work, regard the satisfaction of the masses as the standard of work, earnestly strengthen the building of work style, and resolutely prevent perfunctory coping, cold and hard pushing, inaction, slow action, chaotic behavior, eating and taking cards, giving preferential treatment to relatives and friends, and other conspicuous problems. It is necessary to strictly standardize the service process, improve service efficiency, and strictly implement the system of first question responsibility and one-time notification, so that the masses can run less errands and complete things, so that the masses can return satisfied.
Gao Yun stressed that the special rectification in the field of people's livelihood is an important task of the Municipal Commission for Discipline Inspection and Supervision this year, and the Municipal Commission for Discipline Inspection will adhere to the problem orientation, focus on the pain points and difficulties of the masses, keep an eye on the prominent problems in the field of people's livelihood, continue to rectify the problems of corruption and work style in the field of people's livelihood, and resolutely find and investigate together, report and expose together, so that the people have a more direct and more tangible sense of gain, happiness, and security.
Source: Supervision Commission of the Municipal Commission for Discipline Inspection