Recently, Xiangtan online car-hailing company and a number of drivers sent pennants and letters of thanks to the staff of the traffic window of Xiangtan Citizen's Home, expressing their sincere gratitude.
It is understood that Wang Teng is responsible for handling the company's online car-hailing road transport certificate business, in the daily process of handling and issuing certificates, he deeply understands the seriousness and meticulousness of the window staff, when there are errors or omissions in the information, the staff always find in time and patiently inform and help solve, the speed of handling is also extremely efficient, the first time to notify the receipt of electronic documents, for the company and the driver has brought great convenience.
When two Shaoshan drivers were handling the renewal of their cruise taxi qualification certificates, the staff found that their renewal materials were not complete. In the face of the driver's concern that he has to go back and forth, the window staff quickly contacted the person in charge of the department, and informed the driver to accept the data review first after forming the handling opinions, and the missing information staff will help to correct it, and the business will be notified by phone after the completion of the business. In just 10 minutes of the process, the staff showed a high-quality service attitude, skilled business ability and fast work efficiency to impress the driver, so they were moved to write a letter of thanks, praising the window service for making them truly experience the sense of gain and happiness brought by the reform of "running at most once".
In 2024, the Xiangtan Transportation Bureau will always adhere to the fundamental purpose and development idea of serving the people wholeheartedly, establish a strong sense of service, practice internal skills, and do practical external skills. The Citizen's Home has set up a traffic window service area, strengthened the construction of hardware and information, and required the staff to do policy provisions, application materials, precautions, business processes to answer the flow, the service process of active reception, active inquiry, active guidance, active explanation, reception of the masses enthusiastic, answer consultation patience, provide help sincerely, accept business carefully, listen to opinions and be modest, the window government service work will be "management" into "service", the "noisy" busy into "warm" comfortable, to achieve zero distance service, There are zero obstacles in the process and zero complaints from the masses. Since the beginning of this year, the satisfaction rate of the masses in the service of the traffic window has reached 100%.
In the next step, the Xiangtan Municipal Transportation Bureau will continue to carry out the activity of "Heart to Heart at the Grassroots Level and Solve Problems Face-to-face", optimize the business environment, boost the orderly development of the real economy, and use the "small window" of the traffic window of the citizen's home to show the "great feelings" of serving the people. The staff will closely focus on the goal of "building people's satisfactory transportation", adhere to the original intention of service, continuously improve their business knowledge and service level, provide more efficient, convenient and considerate services for the masses and enterprises, and provide strong government service support for building a high-quality service brand of Hunan transportation and building a strong transportation province.
Correspondent: Lei Zhuolin