Xiaomi responded to brake failure: it was a software misjudgment, and the car could be changed or returned
On May 13, the media reported that Mr. Li from Hunan bought a standard version of the Xiaomi SU7 and spent 215,900 yuan. But after driving more than 2,000 kilometers, the car suddenly had a brake failure. In the process of driving, the brakes failed in a hot day, and then an alarm sounded in the car, and 4 abnormal messages popped up on the screen.
Then Mr. Li called for rescue, and the car was towed away to after-sales. However, not long after the sale, he contacted Mr. Li and said that there was no problem with the car and he could drive away. But Mr. Li was scared and wanted to know what was wrong with the car. Because this brake failure is not a joke, this also makes Mr. Li dare not drive this car. So there was no way, so Mr. Li asked a reporter to expose the matter.
Regarding this matter, Xiaomi after-sales said that the diagnosis result was a problem with electronic software. It is this car brake that has a main brake and a secondary brake. At that time, the electronic software misjudged, so it took the initiative to intervene, which led to this situation. But even if there is a brake failure for 1-2 seconds, in fact, this is very fatal in an emergency. Normal people usually step on the brakes when there is someone in front of them or when they need to brake, and they may not need to wait for 1-2 seconds.
So now, Mr. Li still doesn't dare to continue driving this car. However, for this matter, Xiaomi's after-sales service is still very good. He said that he could help Mr. Li change the car, or return the car directly. However, as for whether the brakes have failed, Xiaomi did not admit it after sales. Because experts from Beijing said that the brakes of the car did not fail, and they could still brake after a while. It's just that his subjective feeling is not accurate, and the brake pressure is reduced, so his foot feeling is insufficient.
It can only be said that when a new car is first launched, it is inevitable that there will be some flaws. Everyone should still be more tolerant and give Xiaomi more encouragement. I also believe that Xiaomi will also optimize all the current problems and make Xiaomi SU7 better and better.